From Dreamforce 2016, Terminus CMO & Co-Founder, Sangram Vajre, presents with Jim Hopkins, Sr. Product Marketing Manager at Salesforce Data.com, on how to get started with account-based marketing by taking the #FlipMyFunnel approach: Identify, Expand, Engage, Accelerate, then Measure.
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The First Steps to Successful Account-Based Marketing
1. The First Steps to Successful Account-Based
Marketing
Featuring Sangram Vajre, Co-Founder & CMO, Terminus
2. #FlipMyFunnel with Sangram Vajre
• Head of Marketing, Pardot
(now Salesforce)
• Co-founder and CMO
of Terminus
• Founder of the
#FlipMyFunnel community
• I am now an author
(by accident)
3. Why are you here?
Less
than 1%
of the leads turn
into customers
—Forrester
Research
Less
than 2%
of the cold calls
result in
appointment
— LeadJob
In B2B,
on average
7 people
are involved in most
buying decision
— Gartner
50%
of B2B Marketers
want to measure
pipeline velocity
and revenue as
the key metrics
— #FlipMyFunnel
5. 92%
of B2B Marketers think
Account-Based Marketing is
extremely important to their
overall marketing efforts.”
—SiriusDecisions | April 2015
Why do B2B Marketing & Sales Teams Need ABM?
7. Traditional Funnel
AWARENESS
Start broad — Everyone is a target
INTEREST
Spend more money to qualify
CONSIDERATION
Call. Email. Call. Email…
PURCHASE
You got me!
8. #FlipMyFunnel is born
IDENTIFY
Start with the best-fit
EXPAND
Focus on people in same roles
ENGAGE
Right Content, Right Channel
ADVOCATE
Turn Customers into fans
10. Steps for Getting Data Ready to Identify Accounts
Prepare for
analysis
Destroy
duplicates
Enrich accounts
with trusted data
Run an
assessment
Fill-in key fields
for matching
Organize profiles
& Expand…
Create reachable
segments
Add new target
accounts to CRM
Size the
market
Find key
attributes
CLEAN & ENRICH CRM ACCOUNT DATA
1
ANALYZE & BUILD IDEAL CUSTOMER PROFILES
2
OPTIMIZE & UPDATE ⟳
3
16. Terminus Cloud for ABM
• The blueprint to building a complete
account-based marketing technology
solution
• 35+ best-in-class ABM providers that
integrate and work seamlessly with
Salesforce CRM
• Align technology to the 5 core components
of an ABM strategy: Identify, Expand,
Engage, Advocate, and Measure
terminus.com/abm-cloud
17. ABM Stack Grader
Evaluate your existing tech eco-system for
account-based marketing. Determine what
resources to buy, replace, or repurpose to
create a best-in-class ABM tech stack.
How does your stack “stack-up” for ABM?
terminus.com/abm-stack
22. Where can you learn more?
terminus.com/abm-stack salesforce.com/data
23. Join me at Open Lounge
Book Signing
5:00PM - 6:30PM
Come get a free copy of Account-Based
Marketing For Dummies. I’ll be signing
books over cocktails and snacks!
One Kearny Club | 23 Geary St. | San Francisco, CA 94108
[JIM]
Today’s B2B buyers are clearly in charge of their path to purchase. While individuals at companies make purchasing decisions, the business foots the bill. Rarely does a single person have the power to
unilaterally invest in a complex business solution. In large enterprises, whole departments are dedicated to procuring capital and services, looking for reasons to throw up red flags or block purchases.
[JIM]
The shift in orientation is from selling to a broad base of individuals to targeting specific accounts. And within those accounts, the task is to engage the multiple stakeholders along an increasingly non-linear online and offline buying path, through channels owned by sales, marketing and other groups in your company.
84% of ABMers report ROI is higher than other tactics, according to ITSMA
Others research has shown that 72% of B2B marketers will increase ABM usage. (marketing-interactive.com)
BENEFITS:
Targeted use of efforts/budget
Personalized/engaging experiences
Market ahead of the lead
Align Marketing efforts with Sales
Connect Marketing efforts to Revenue
[JIM TRANSITION BACK TO SANGRAM]
Lead-based
People as numbers
Broad at the top and small at the bottom
[SANGRAM]
[SANGRAM]
[SANGRAM]
[JIM]
Clean and enrich CRM account data
Analyze CRM data to determine the attributes of your best customers (Ideal Customer Profile/ICP)
Size the market based on these attributes
Add new target accounts to your CRM
Create segments within those markets (size, industries, propensity to buy/score, up-sell/cross-sell, etc.)
Organize or find contacts/personas within accounts
Develop a process for optimization and updating
[SANGRAM]
[JIM]
Data Assessment, Wave Demo (Before/After), Data Vendors