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@CLIFFSEAL
deathto
boriNgB2B MARKETING
haRd
B2B MARKETING IS
@CLIFFSEAL
SELLING TO
OPAQUE GROUPS
TRACKING AGAINST
QUANTITATIVE METRICS
RISK AVERSION
(RED TAPE)
WHY?
@CLIFFSEAL
@CLIFFSEAL
“What is the biggest
problem marketers
face?”

“How to keep up with
trends to drive higher
quality leads.”
@CLIFFSEAL
Source: http://
www.slideshare.net/
MathewSweezey/the-future-of-
marketing-2016-new-roles-
tools-and-trends/
YOU END UP
DOING WHAT
“WORKS”
@CLIFFSEAL
YOU END UP
DOING THE
SAME AS
EVERYONE
ELSE
@CLIFFSEAL
#DEATHTOBORING
@CLIFFSEAL
B2B MARKETING NEEDS TO
@CLIFFSEAL
Source: http://trackmaven.com/
blog/2016/05/b2c-b2b-
marketing-research/
GROW INTO ITS OWN
CREATIVE POTENTIAL
B2B MARKETING NEEDS TO
@CLIFFSEAL
PUT DATA IN
ITS PLACE
“High performers are 19x more
likely to be able to create a
single customer view.”
Sources: http://
www.pardot.com/blog/
marketing-metrics-matter-
vanity-metrics-trap/,
http://www.slideshare.net/
MathewSweezey/why-your-
content-is-failing-you-and-how-
to-fix-it
B2B MARKETING NEEDS TO
@CLIFFSEAL
COMPETE ON RELEVANCE
(NOT VOLUME)
“We need to step back to our
roots and become digital
anthropologists, and digital
psychologists.”


-Matt Lawson
Director of Performance Marketing, Google
Source: http://
www.slideshare.net/
MathewSweezey/the-future-of-
marketing-2016-new-roles-
tools-and-trends/
deSigN
tHiNKiNg
B2B MARKETING NEEDS
@CLIFFSEAL
13
WHAT’S DESIGN THINKING LOOK LIKE?
It’s solution-oriented and
creative instead of analytical.
It’s trusted, exercised
intuition at work.
It means being human-
centered and trusting the
rest will follow.
It values divergent thinking as
much as convergent thinking.
It means being non-judgmental
about possibilities inside of
constraints.
@CLIFFSEAL
It means embracing constraints.
It means we let our best ideas rise to the top.
DESIGN THINKING PROVIDES A
FRAMEWORK
FOR INNOVATION
@CLIFFSEAL
15
@CLIFFSEAL
Source: Designing for Growth,
Jeanne Liedtka and Tim Oglivie
16
@CLIFFSEAL
Source: Designing for Growth,
Jeanne Liedtka and Tim Oglivie
17
@CLIFFSEAL
Source: Designing for Growth,
Jeanne Liedtka and Tim Oglivie
@CLIFFSEAL
Source: Solving Problems with
Design Thinking: Ten Stories of
What Works, A. R. King, Jeanne
Liedtka, and Kevin B. Bennett
@CLIFFSEAL
Source: http://
www.bloomberg.com/news/
articles/2012-04-12/wring-
the-most-out-of-a-trade-show,
https://www.coursera.org/
learn/design-thinking-
innovation/lecture/iq0kE/the-
ibm-story
Mission:
Find a way for “trade
shows to better
demonstrate the depth
and breadth of IBM’s
expertise, strengthen
customer relationships,
and drive revenue
growth”.
WHAT IS?
@CLIFFSEAL
@CLIFFSEAL
KNOW WHAT IS THROUGH
SHARING KNOWLEDGE
DISCUSSION
IMMERSION
SHARED LANGUAGE
KNOW WHAT IS THROUGH
@CLIFFSEAL
BETTER QUESTIONS
5 WHYS
FIND INTERNAL
ASSUMPTIONS
DISCOVER NEW
POSSIBILITIES
@CLIFFSEAL
KNOW WHAT IS THROUGH
START TALKING TO
ACTUAL PEOPLE
INSIGHT
OBSERVATION
EMPATHY
@CLIFFSEAL
Source: http://
www.bloomberg.com/news/
articles/2012-04-12/wring-
the-most-out-of-a-trade-show,
https://www.coursera.org/
learn/design-thinking-
innovation/lecture/iq0kE/the-
ibm-story
Question:
How do human beings
engage and learn?
Insight:
‣ Create comfort
‣ Plan spontaneity
‣ Create a guest-host
relationship
WHAT IF?
WHAT WOWS?
@CLIFFSEAL
“Design thinking is the opposite of group thinking,
but paradoxically, it takes place in groups. The usual
effect of ‘groupthink,’ as William H. Whyte explained
to the readers of Fortune back in 1952, is to suppress
people’s creativity.
Design thinking, by contrast, seeks to liberate it.”


- Tim Brown
@CLIFFSEAL
EXPLORE WHAT IF THROUGH
@CLIFFSEAL
DEMOCRATIZING CREATIVITY
DECENTRALIZE
DIVERSIFY
FACILITATE
DESIGN SPRINTS
@CLIFFSEAL
29
@CLIFFSEAL
@CLIFFSEAL
92% trust referrals from
family and friends above all
forms of advertising Source: http://
brandtosales.weareoctopusgro
up.net/
og_techheads_2014_thehuman
cio
@CLIFFSEAL
TRY SPRINTING ABOUT
GENERATING MORE
CUSTOMER REFERRALS
Ideate around how to provide
that information to them and
when.
Build a prototype.
What do customers need to
become loyal?
Put it in front of people and test
the concept. Iterate as needed.
@CLIFFSEAL
Source: http://
www.bloomberg.com/news/
articles/2012-04-12/wring-
the-most-out-of-a-trade-show,
https://www.coursera.org/
learn/design-thinking-
innovation/lecture/iq0kE/the-
ibm-story
Question:
How do human beings
engage and learn?
Approach:
‣ Concierge
‣ Conversation zones
‣ Cue from customer
needs
WHAT WORKS?
@CLIFFSEAL
“A culture that believes that it is
better to ask forgiveness
afterward rather than permission
before, that rewards people for
success but gives them
permission to fail, has removed
one of the main obstacles to the
formation of new ideas.”


- Tim Brown
@CLIFFSEAL
@CLIFFSEAL
Being Wrongis
Awesome
@CLIFFSEAL
Source: http://
www.bloomberg.com/news/
articles/2012-04-12/wring-
the-most-out-of-a-trade-show,
https://www.coursera.org/
learn/design-thinking-
innovation/lecture/iq0kE/the-
ibm-story
Experiment:
‣ Small trade show
‣ 78% increase in leads
YOY
Scaled Results:
‣ Increased lead quality
‣ Greater revenue
‣ Deeper engagement
@CLIFFSEAL
“We are seeing more deep engagements, which is really
important and pretty amazing. We are also seeing more
revenue generation results. We’re having fewer, better
transactions to the tune of multiples of sales year over
year. IBMers are even saying that ten times the number
of hot leads have come from these events, even if the
total number of people coming through the space was
lower.”
Source: Solving Problems with
Design Thinking: Ten Stories of
What Works, A. R. King, Jeanne
Liedtka, and Kevin B. Bennett
WHAT NEXT?
@CLIFFSEAL
START BY
@CLIFFSEAL
REORIENTING AROUND
GOALS TO BETTER
TRACK SUCCESS
@CLIFFSEAL
START BY
FINDING AREAS RIPE
FOR YOUR CREATIVITY
& AUTOMATE THE REST
TRY SPRINTING ABOUT
@CLIFFSEAL
ACCOUNT-BASED MARKETING
STRATEGY
What defines your ideal (but
realistic) account?
Ideate around how to ensure
relevance is infused.
Build a prototype.
Put it in front of people and test
the concept. Iterate as needed.
Experiment with 1-3 accounts.
@CLIFFSEAL
TRY SPRINTING ABOUT
BULLSEYE FRAMEWORK
FOR LEAD GENERATION
Prioritize the channels most
likely to give a solid return
Test your guesses using very
small, inexpensive experiments
“Double down” on what worked
Brainstorm potential acquisition
channels
Source: Traction: A Startup Guide
to Getting Customers, Gabriel
Weinberg and Justin Mares
EVERYTHING
SHOULD
SUPPORT YOUR
CREATIVE
CONNECTION
WITH YOUR
CUSTOMERS
@CLIFFSEAL
EVERYONE
ELSE ENDS
UP TRYING
TO DO THE
SAME AS
YOU
@CLIFFSEAL
@CLIFFSEAL
deathto
boriNgB2B MARKETING

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