Sandro Servino is applying for an IT Manager/Project Manager position. He has over 25 years of experience in IT, currently working as an Infrastructure Coordinator and Database Administrator at SEBRAE NACIONAL in Brazil. Previously he held roles as an IT Project Manager and IT Manager at SEBRAE NACIONAL, and has experience in systems analysis, database administration, project management, and team leadership. He has a MSc in Knowledge Management and Information Technology and additional training in areas like Scrum Master, ITIL, and SQL.

1. Curriculum vitae
PERSONAL INFORMATION Sandro Servino
Currently in Quadra SQN 214 Block H, Apart 505, Brasilia/Brazil. Observation: Arriving in Porto
(October 2019)., Vila Nova de Gaia (Portugal)
+55 61 999625557
sandro.servino@gmail.com
https://www.linkedin.com/in/sandroservino/?locale=en_US
http://sandroservino.blogspot.com.br/
Sex Male | Date of birth 20/03/1970 | Nationality Brazilian, Italian
JOB APPLIED FOR IT Manager/Project Manager and DataBase Administrator
WORK EXPERIENCE
01/12/2018–Present ICT Infrastructure Coordinator and Database Administrator
SEBRAE NACIONAL, Brasília (Brazil)
www.sebrae.com.br
1 IT Infrastructure Team Coordination
- Coordination of the computer network team, including 700 desktops, 600 IP telephony extensions,
80 servers, 80 access point, 2 CPD (Data Processing Center) and 1 outsourced External Data
Center;
- Coordination of security team and contract with Company specialized in Information Security;
- Analysis and interpretation of information and transformation into strategy for the IT Infrastructure
area through tools such as MS Power BI, QLIK Sense and Excel (Pivot Table).
2 DBAS Team Coordination and Acting as Systems Administrator Database Manager in MS SQL
SERVER Technology
- Management of 900 Databases (MS SQL SERVER) in distributed environments;
- Execution of implementation projects, configuration, migration and administration of SQL databases;
- Design and architecture of solutions;
- Development of T-SQL codes;
- Implementation of BI's with ETL (SSIS);
- Analysis and problem solving;
- Execution of task automation (scripting);
- Operational and preventive backup maintenance (Backups and Restore Tests), database security
controls and integrity controls.
3 - Designer of Relational (OLTP) and Multidimensional Databases (OLAP Cubes - Star Schema and
Snow Flake);
- Development of various data models for corporate systems according to best practices (normal
forms);
- Design and development of database architecture, data structure, tables, dictionaries and
nomenclatures of corporate systems such as CRM, ERP, corporate project control systems and
decision support systems;
- Conducting research and advice on the selection, application and implementation of database
management tools such as PostGree and MySQL;
- Development and implementation of policies, documentation, standards and data management
models;
- Development of policies and procedures for database access and use.
08/08/2016–11/2018 ICT project manager
SEBRAE NACIONAL, Brasília (Brazil)
www.sebrae.com.br
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2. Curriculum vitae Sandro Servino
Main Projects :
Systems
- Development of Corporate Systems for 27 states (Country Level), acting as SCRUM MASTER;
- Database Designer (Relational Data Models) using the Power Designer and ERWIN tools;
- Conducting tests.
IT Infrastructure
- Planning, management and execution of the Project for Implementation of the new Distance
Learning Solution (LNS) for the Sebrae System (1 million enrollments / year), with savings of over U $
1,000,000.00 per year;
- Project planning, management and execution to contract DataCenter (colocation and host
environment) at national level;
- Project planning, management and execution to contract Corporate Data Links for 27 states
(Country Level);
- Planning, management and execution of the Project for hiring IP Telephony Unified Communication
Solution (700 extensions);
- Planning, management and execution of the Project to contract Unified Communication Solution
(National Video Platform);
- Planning, management and execution of the project for hiring BigData Solution.
01/11/2011–07/08/2016 ICT Manager
SEBRAE NACIONAL, Brasília (Brazil)
www.sebrae.com.br
Occupation: IT Manager – Period: 2011 – 2016
- Strategic planning and budgeting of IT areas (Annual Budget of US $ 35M, 40 employees, 50
contracts with outsourced companies with about 400 outsourced professionals);
- Elaboration of Sebrae Nacional ICT Master Plans;
- Leadership in project management, ensuring the performance, quality and satisfaction indicators of
internal and external clients;
- Project cost negotiator;
- Member Committee: Social Networks, Security Policy, Business Continuity Policy and Procurement;
- Analysis and interpretation of information and transformation into strategy for the company through
tools such as MS Power BI, Tableau and Excel (Pivot Table);
Main achievements:
- Technologies Implantation for New Headquarters Sebrae;
- CRM Implantation (MS Dynamics);
- COBIT and ITIL implementation;
- Sebrae Corporate Database creation;
- Development of 79 corporate systems;
- Implantation of 1,000 self-service terminals;
- Implementation of information security policies and tools.
- Implementation of infrastructure assets (computer network, IP telephony, video conferencing, servers
, desktops , firewalls, etc. )
- Project Implementation of Datacenters , computer network, IP telephony, software factories ,
information security , Internet links , self-service terminals and service desk;
- Implementation of governance indicators panel;
- implementation of corporate social network Sebrae System;
- Implementation of the Information and Communication Technology Security Policy at Sebrae and the
Business Continuity Policy, increasing the security levels for the institution;
- Mapping and implementation of ICT Unit processes, following Cobit and ITIL best practices in the
customer service process, with an impact of over 30% on customer satisfaction.
Occupation: TIC Infrastructure coordination – Period: 2011 – 2009
Main achievements:
- Implementation of IT infrastructure projects such as videoconferencing , computer network and
information security.
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3. Curriculum vitae Sandro Servino
Occupation: Systems Analyst and Data Base Administrator – Period: 2009 – 2002
Main achievements:
- Development of corporate database Sebrae System (All Brazil ).
- Developing systems for clients (CRM);
- Development of strategic management system oriented outcome (Sigeor) ;
- Database administration MS Sql Server;
- BI/OLAP (MS Sql Server);
- Managed data (data scientist);
- Metric analyst (function point);
- Requirements analyst of several systems to customers.
01/12/2002–30/11/2011 Systems Analyst and DBA MS SQL SERVER
SEBRAE NACIONAL
www.sebrae.com.br
- Database Administration (SQL SERVER)
- Data Management - Development of the project and data model of technical systems such as
customer service system, single registration, training, contracts and agreements, fairs, credit,
consulting and processes;
- Software Requirements Analyst (RUP);
- Metric Analyst;
- Data Management;
- Business Intelligence;
- Data Scientist (SQL);
- BI / DW (OLAP, using Microsoft technology).
01/06/1996–02/11/2000 Professor
University Center - FAESA, vitória (Brazil)
https://www.faesa.br
Teacher Disciplines:
- Data Management
- Database Administration
- Programming language Project Coordinator
01/01/2004–01/01/2010 Database Consultant (MS SQL SERVER)
Outside Consultant
- Consultancy in databases of several companies
- Performance Tunning in Database MS SQL SERVER
- Development of data models and construction of corporate databases
01/01/2004–01/10/2010 Computer Systems Instructor
Independent Instructor
- MS SQL SERVER instructor (Microsoft Solutions Provider, City Hall of Vitória, Correios do Brasil,
Sebrae);
- CASE tool instructor like ERWIN and PowerDesigner;
- Instructor Data Modeling;
- Instructor Windows, DOS, MS Office, MS Access (Various companies).
08/08/1994–30/11/2002 Systems Analyst and DBA MS SQL SERVER
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4. Curriculum vitae Sandro Servino
SEBRAE (Unidade Estado do Espirito Santo), Espirito Santo (Brazil)
http://www.sebrae.com.br/sites/PortalSebrae/ufs/es?codUf=8
- Data Manager (logical and physical data models - ER);
- Database Administrator MS SQL SERVER;
- Modeling of corporate bases through the Power Designer and ERWin tools;
- Support developers;
- Corporate Systems Requirements Analyst;
- Business Intelligence.
01/01/1992–30/07/1994 ICT system analyst
IT International Technology Company, vitória (Brazil)
Main Projects:
- Development of Corporate System for the management of club members;
- Development of Corporate System for the operation of the Race 10 Miles Garoto.
(https://en.wikipedia.org/wiki/Dez_Milhas_Garoto).
- Development of Corporate System to obtain ISO 9000 Certification
to http://longos.arcelormittal.com.br/.
01/01/1991–15/12/1991 ICT Application Developer
Create Computers and Systems Ltda
- Developer of Computer Systems;
- Programming instructor.
01/01/1988–01/12/1990 ICT application developer
Suporte Computadores e Sistemas, vitória (Brazil)
- Developer of Computer Systems;
- Programming instructor;
- HelpDesk
01/01/1986–01/12/1987 ICT application developer
MilMicros Sistemas, vitória (Brazil)
- Developer of Computer Systems;
- Programming instructor;
- HelpDesk
02/03/1985–20/12/1986 ICT application developer
MetalData Dados e Sistemas, vitória (Brazil)
- Developer of Computer Systems;
- Programming instructor.
EDUCATION AND TRAINING
01/01/2009–01/10/2010 MSc Knowledge Management and Information Technology
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5. Curriculum vitae Sandro Servino
Catholic University of Brasilia, Brasília (Brazil)
https://ucb.catolica.edu.br
Thesis: Stressors Factors in IT Professionals and Their Coping Strategies.
https://bdtd.ucb.br:8443/jspui/handle/123456789/4/browse?
type=author&order=ASC&rpp=20&value=Servino%2C+Sandro
Article: Interinstitutional
Journal of Psychology
http://pepsic.bvsalud.org/scielo.php?script=sci_abstract&pid=S1983-82202013000200007
01/01/2008–03/12/2008 MBA IT Governance
Catholic University of Brasilia, Brasília (Brazil)
https://ucb.catolica.edu.br
https://cdn2.hubspot.net/hubfs/3814721/Pós-Graduação%20EAD%20-%20Matrizes
%202018.3/Matriz%20Governança%20de%20Tecnologia%20da%20Informação.pdf
Monograph: Results-Driven Strategic Management and its Impact on Society
01/01/1997–07/12/1997 Postgraduate School Education
College of Administration of Espirito Santo
01/01/1992–02/12/1996 Graduate in Business Administration with emphasis in Systems
Analysis
College of Humanities of Victoria, vitória (Brazil)
01/01/1996–01/01/1996 Microsoft Certified Professional - MCP - Administration MS SQL
SERVER
Microsoft Corp.
01/10/2018–01/11/2018 Scrum Master Professional I (PSM I)
https://www.scrum.org/certification-list
01/02/2019–01/02/2019 Scrum Foudation - Professional Certificate (SFPC)
Certprof.com, Brasília (Brazil)
https://www.certiprof.com/successful-candidates-register/
Código da Credencial: 31076568
01/01/2019–01/01/2019 DevOps Essentials Professional Cetificate (DEPC)
Certiprof.com, Brasília (Brazil)
https://www.certiprof.com/successful-candidates-register/
Código da Credencial: 31077232
01/01/2019–01/01/2019 EF SET Certificate English (B2)
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6. Curriculum vitae Sandro Servino
English Live
https://www.efset.org/cert/UmX6ty
01/02/2010–05/02/2010 ITIL Foundation Certified
https://www.exin.com/certifications
01/01/2010–01/12/2018 Other Courses
Technology
- Business Intelligence - SQL Server and Analysis Services 2016;
- Business Intelligence - ETL Integration Services 2016;
- MS Sql Server Administration;
- MS Sql Server Implementation;
- MS Sql Server Performance Tunning;
- MS Sql Server (20764 - Admin a SQL 2016 Database);
- MS Sql Server (20765 - Provisioning SQL 2016 Databases);
- DBA Sql Server 2016 Essential;
- Advanced Databases and SQL Querying;
- MS Access Advance/VBA;
- Database Expert;
- Oracle VM VirtualBox;
- SQL Language;
- SQL Language and Administration;
- PL/SQL Oracle
- Big Data;
- Big Data and Hadoop Essentials;
- Hadoop Starter Kit;
- WEKA;
- Python for Data Science and Machine Learning
- MS Power BI;
- BI Academy;
- Qlik Sense;
- Tableau;
- PowerDesigner;
- Erwin;
- SQL Power Arquitect;
- Scrum Master;
- Cobit Foundation 5;
- ITIL Foundation;
- Rup;
- UML;
- Python;
- R;
- RStudio;
- MS Visual Basic;
- COBOL;
Management
- Leadership Program - AESE - Lisbon - Portugal;
- How to Become a Leader;
- How to Negotiate and Succeed;
- Leadership Development and Training;
- Project Management;
- Contract Management;
- Excel for Managers
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7. Curriculum vitae Sandro Servino
- Finance.
PERSONAL SKILLS
Mother tongue(s) Portuguese
Foreign language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken production
English B2 C1 B2 B2 C1
https://www.efset.org/cert/UmX6ty
Spanish B1 B1 A2 A2 A1
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages
Communication skills
- Good communication skills acquired through the experience of teaching higher education course for
4 years, and more than 20 years as an instructor and lecturer of subjects related to information
technology;
- Good communication skills due to busy leadership positions and project management and IT teams;
- Good communication skills due to experience of more than 10 years as an analyst of requirements
for development of computer systems and consulting in various companies;
- Good communication skills due to relationships with several IT teams over more than 25 years.
Organisational / managerial skills
- Good coordination capacity of IT Infrastructure and Database team (currently responsible for a team
of 10 people);
- As IT Manager I coordinated a team of 40 employees and about 400 employees in outsourced
companies, in 45 contracts;
- As IT Manager, I have managed 30 million dollars/ year of management, managing more than 100
national corporate systems and more than 900 databases.
Job-related skills
- Good domain of building data models and corporate databases (OLTP and OLAP);
- Tutoring Skills;
- Competence in Requirements Analysis and Function Point Metrics;
- High capacity in teamwork;
- Competence in Conflict Management and customer focus;
- Leadership ability.
Digital skills SELF-ASSESSMENT
Information
processing
Communication
Content
creation
Safety
Problem-
solving
Proficient user Proficient user Proficient user Proficient user Proficient user
Digital skills - Self-assessment grid
Scrum Master Professional I (PSM I)
DevOps Essentials Professional Cetificate (DEPC)
Scrum Foudation - Professional Certificate (SFPC)
Microsoft Certified Professional - MCP - Administration MS SQL SERVER
EF SET Certificate (B2)
ITIL Foundation
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8. Curriculum vitae Sandro Servino
Other skills
- Choral Singer (Tenor): I am passionate about Music and choral singing. I have participated in two
singing groups for 4 years;
- Mountain biking and diving;
- I have a Blog (http://sandroservino.blogspot.com) where I describe my subjects of interest in the
branch of information technology;
- Digital marketing. I developed sales site and wrote ebooks on Forex Market and Stock Exchange,
selling in 12 months, over 1000 ebooks on these subjects.
Driving licence B
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