IN TOUGH TIMESBEATING THE COMPETITION THROUGH A HIGH PERFORMING CULTURE

1. IN TOUGH TIMES BEATING THE COMPETITION THROUGH A HIGH PERFORMING CULTURE M. Mudassar Aqil July 22, 2009

6. Source: Building a winning culture; Bain & Co. Survey, 2007 10% But fewer than 10% succeed in building one! 81% Believe that an organization that lacks a high performance culture is doomed to mediocrity 65% Believe they need to change it 68% Leaders who believe their culture is a source of competitive advantage

12. PERFORMANCE MANAGEMENT AT BANK ALFALAH “ What” Work Is Done “ How” the Work is Done x = Performance Outcomes

13. GOALS(5-7) WHAT JOB OUTPUTS 70% COMPETENCIES (6) HOW BEHAVIOURAL INPUTS 30%

14. Simple Rating Scale 25% 60% 15% Jobholder did not consistently meet all expectations for SMART goals and core behavioral competencies Partially Performing 1 Jobholder has achieved at minimum effective results against ALL SMART goals and core competencies. Performing 2 Jobholder has consistently exceeded all expectations for SMART goals and core competencies. Excelling 3 Definition Category Rating

15. Core Behavioral Competencies – Bank Alfalah Behaviors HOW EFFECTIVE OUTCOMES Competencie s Planning & Organizing Drive / Motivation Communication Teamwork Ability Taking Initiative / Responsibility Results Focus

16. THE COMPETENCY MODEL Constantly shows a high level of initiative. Always volunteers for Additional Responsibilities. Normally no Guidance necessary. Works out own methods/ approaches to overcome problems and competently performs to expectations. Requires normal level of supervision and guidance. Demonstrates little or no initiative at work, seeking out repetitive or routine work. Consequently requires extra amount of supervision and instruction. Has to be chased for completion of job. Lack of initiative is detrimental to the workgroup. Evaluates, selects and acts on various methods and strategies for solving problems and meeting objectives before being asked or required to do so. Taking Initiative/ Responsibility Excelling Performing Partially Performing Definition Core Competency

18. let’s get it done!