1. Chemotherapy Day Unit
Process Redesign from a
“People” perspective
by Laura Martin
Redesign & Innovation Lead
Ballarat Health Services, Victoria

2. People Processes
“Strategy begins
with inventing
an alternate
future”

3. Overcoming Challenges
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•
Panel of Experts
Challenges
Ideas and Examples
Challenge Champion
Reward

4. BHS – Chemotherapy Redesign
• 60% increase in utilization
• $1,000 p/month reduction in
sick leave
• $40,000 p/year reduction in
overtime

5. Model for Improvement
• 2-part process to
accelerate
improvement
– 3 fundamental questions
– Plan-Do-Study-Act
(PDSA) Cycle/s
Model for Improvement - IHI

6. Teach to Fish

7. Tall Poppy Syndrome
Changing from
“Don’t stick your
head up” to
“Reach for the
stars”

8. Rights & Responsibilities

9. Engaging with Data

10. Current State

11. Change Leadership

12. Questions?