18. What sets Snapchat apart
• Interactions are not public by default
• No pressure to present your ‘best’ self
• Don’t have to worry about how your other friends will react
• No record of your interaction
• Can’t reshare favorite snaps
• No social ripple effect
• Heavily image focused
• Limited word count—messages must be short
• No way to share links
• No way to find interesting users on the app
• Can only add by name, phone number or QR code
• No search function
20. Summary of Snapchat updates
2013
Oct. 3
Dec. 20
Snapchat lets users create stories, letting users post
snaps viewable an unlimited number of times in 24 hours.
Snapchat lets you replay 1 snap per day.
May 1 Snapchat adds ephemeral text chat and video calling.
2014
21. Jun. 17
Dec. 20
Snapchat launches collaborative timelines during special
events.
Snapchat launches Snapcash.
Jan. 27
Sep. 18
Snapchat launches discover, a daily feed with vertical
video content from publishing partners like Vice,
National Geographic, and Cnn.
Snapchat adds facial recognition filters, lets users buy 3
extra replays for $0.99.
2015
22. 2016
Jun. 15
Snapchat releases ad-tech program “Snap Partners” with plans
to allow advertisers to place promos in between users’ stories.
Sep. 13
Snapchat rolls out ad targeting, allowing brands to target users
based on their emails and phone data, the type of content they
view, and other people who resemble target users. These are
new features are called:
• Snap Audience Match
• Lookalikes
• Snapchat Lifestyle Categories
23. How Snapchat makes money
• Sponsored snaps
• Suggesting certain brands to follow
• Premium vertical video content supported by ads or subscription
How Snapchat could make money
• Ads baked into stories
• Sponsored filters and geofilters
• Sponsored stories
• Asking users to pay for premium features (past example: more replays)
• Revenue-sharing deals with publishers
24.
25. Best practices for marketers on Snapchat
• Make your profile public
• Distribute your Snapchat QR code on other social media
• Post stories when you go to events or do something cool
• Say who you are and where you are at the beginning of the story
• Take snaps of the cool things you’re seeing
• Keep them short (less than 2 minutes)
• Be creative!
• Draw
• Use filters
• Keep promotional material (find our ____ on our site!) to a minimum
• It’s okay if you don’t post that much
26. 5 “don’ts”
Non-adjusted, horizontal snaps
8 second default length snaps
Long, boring stories (stay away from repetition, under 30 secs)
Fan takeovers
Posting expecting it will disappear
1
2
3
4
5
27. Metrics you should track
Views
Story completions
Number of screenshots
Number of snaps in your story
Length of snaps/story
Time of day and day of week performance
1
2
3
4
5
6
35. Case Study: Snapchat
• Massive backlash
• Negative coverage in Time,
USA Today, CNN, etc.
36. Key takeaways
1. Don’t use the same tactics you use on social media
2. Go behind-the-scenes without being overly personal
3. Consider advertising and whether it’s right for you
4. Make your profile public
5. Stay away from the don’ts
6. Track metrics over time
7. Minimal corporate promotion