2. 2
1996 2001
Jim Wagner joined as CFO
Founded
• Manufactured refrigerated cup yogurt
• Started with two flavors and two sizes
• 8 ounce and 32 ounce
• Plain and Vanilla flavor Wagner arranged for an equity infusion
from a VC to fund investments
Growth of $20 mn
BACKGROUND
1997 20001999
Revenue reached 13mn
VC firm wants out
1989
Average shelf life of the yogurt was 50 days while most competitor had a 30 day shelf life
3. 97%
3%
Yogurt Distribution
Channel
Supermarket Natural Food Stores
Manufacturer Distributor Retailer Customer
Manufacturer
Natural Foods
wholesaler
Natural Foods
distributor
Retailer Customer
15% 27%
Supermarket channel
Natural Food Channel
74%
9%
8%
9%
Yogurt Market Share by
Packaging Segment
8 oz cups and smaller Children's multipack
32 oz cups Other
7% 9% 35%
4. 4
VC needed to
cash out of its
investment
Need to find a
path to grow
revenues around
20mn dollar
before the end of
2001
The company wanted to attain
highest possible valuation in case
any possible acquisition
5. OPTION 1
• Expand in
Northeast and
west region
supermarkets
• Bring in 6
SKUs of the 8-
oz size
OPTION 2 OPTION 3
Senior Management Team’s Options
• Expand in
supermarket
nationally
• Bring in 4
SKUs of the
32 oz size
• Stay in
Natural Food
channel
• Introduce 2
children’s
multipack
7. PROS CONS
• 8-oz has largest dollar and unit
share in the yogurt market
• Significant revenue potential
• First mover advantage as organic
yogurt brand to enter
supermarket channel
• Providing organic product
attracts higher income and less
price sensitive customers thus
helping supermarkets gain their
market share
• High risk and high cost
(marketing)
• Require quarterly trade
promotions
• Advertising plan would cost $1.2
million per region per year
• SG&A expenses would increase
by $320,000 annually
• Need to pay one time slotting fee
• Channel Conflicts
8. PROS CONS
• 8-oz has largest dollar and unit
share in the yogurt market
• Significant revenue potential
• First mover advantage as organic
yogurt brand to enter
supermarket channel
• Providing organic product
attracts higher income and less
price sensitive customers thus
helping supermarkets gain their
market share
• High risk and high cost
(marketing)
• Require quarterly trade
promotions
• Advertising plan would cost $1.2
million per region per year
• SG&A expenses would increase
by $320,000 annually
• Need to pay one time slotting fee
• Channel Conflicts
9. TYPE OF CHANNEL CONFLICT
54
1
Horizontal
• Same level
2 3
Vertical
• Different level
Multichannel
• Between two or
more channels
Supermarket
Natural Food Stores
Goal Incompatibility
Unclear roles and rights
Differences in perception
Intermediaries' dependence on the
manufacture
Causes of Channel Conflict
12. PROS CONS
• 32-oz. cups have a higher profit
margin than 8-oz. cups
• Fewer competitive offerings in
this size
• Strong competitive advantage in
terms of shelf-life
• Lower promotion expenses
• 32-oz. expansion option would
increase SG&A expense by
$160,000
• Possible conflict of interests
between supermarkets and
natural foods stores
• Doubt over new users readily
entering the brand via multi-use
products
• Doubtful if existing sales team
can achieve nation-wide
distribution in 12 months
14. PROS CONS
• Existing strong relationships with
leading natural food channel
retailers
• The sales team was experienced
in this distribution channel
• Financially attractive- the natural
foods channel was growing 7
times faster than the supermarket
channel
• It would yield the strongest profit
contribution of all the strategies
under consideration
• Missing out on the opportunity to
become the first-movers in the
supermarket channel
• Rapid growth of natureview
farms in the natural food channel
might lead to bigger demand
from retailers, similar to the case
of supermarket channel
15. OPTION 1
Recommended Solution
• Target achieved
• First-mover advantage of organic
yogurt manufacturer to the
supermarket channel
• Exposure to new segment i.e price
sensitive
• 8 oz has maximum demand
• Short term risk is compensated by
long term revenue
increase