1. 1 Internap Safe Harbor Statement November 12, 2010 Internap Corporate Overview This presentation includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements include statements regarding the attributes of our products and services and future performance and growth prospects. Because these forward-looking statements are not guarantees of future performance and involve risks and uncertainties, there are important factors that could cause our actual results to differ materially from those in the forward-looking statements. These factors are discussed in our filings with the Securities and Exchange Commission. We undertake no obligation to update these statements.
7. Our Solution Internap’s unique value proposition becomes increasingly important as enterprises outsource IT infrastructure Gaming Technology Retail Software & Business Svcs Cloud Svcs Providers* SUPPORT AVAILABILITY PERFORMANCE MANAGED HOSTING CONNECTIVITY COLOCATION 3 * Includes Software-as-a-Service, Platform-as-a-Service and Infrastructure-as-a-Service providers
18. Connectivity (IP/CDN)“ Internap has solved our latency problem. When we saw the metrics and actually felt the difference between an open Internet connection to our software and the Internap connection via the Internap P-NAP®, it wasn’t a question of choice, we knew exactly which direction we had to go. Internap was it. Blaine Sundrud, Editorial Solutions Manager, Digital Technology International ” 8
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20. Connectivity (IP)“ We came across Internap and realized that their value proposition in removing or managing latency over the Internet and being able to have a global footprint already enabled…of data centers and compute capacity that we could plug right into – was a great combination. Our imagery and their ability to manage the customer experience was a very strong combination. Scott Hicar, Senior VP and Chief Information Officer – DigitalGlobe ” 9
Editor's Notes
Internap’s mission is to provide best-in-class IT infrastructure services that enable enterprises to focus on their business, improve service levels, and lower the cost of IT operations. Through our investment in technology innovation, business processes and people, we provide unparalleled levels of performance, availability and support. Internap’s services benefit customers by:Reducing in-house capital expenses (Colo, Managed Hosting) Maximizing ROI and availability (MIRO, SLA)Internap has always been forward-thinking.We were founded in 1996, with the recognition that the Internet would fundamentally change and shape how we work, live, play and conduct businessWe invested then, and continue to today, in technology innovation to optimize online experiencesOur strengths lie in working closely with customers to address their problems and challenges and developing tailored solutions that best meet theirunique needs given the ever-changing requirements of the Internet. Regardless of the nature of the platforms or technologies used, we lend our proven IT expertise to help enterprises solve complex, business-critical technology challenges.
As enterprises look to outsource their IT needs, Internap’s set of services and unique value proposition become increasingly compelling. We offer colocation, connectivity and managed hosting services. Colocation allows enterprises to deploy their network, server and storage gear in state-of-the-art data center environments. Our Colocation service gives our customers access to a highly available, secure and high-performance IT infrastructure while allowing optimization of the capital and operating expenditures associated with acquiring and managing data center assets.Connectivity includes Internap’s Performance IP™ service, our WAN networking connectivity solution which offers enterprises a fully- managed option for deploying and supporting business critical applications over the public Internet with the security, availability, and performance of private network solutions. Our connectivity solutions also include our Accelerated IP service and Content Delivery Network.Managed Hosting allows enterprises to take advantage of fully managed IT services and simultaneously increase their operating flexibility while eliminating the need for the specialized planning and management resources required to provision and manage equipment and applications or operate an enterprise grade data center. We differentiate these services based on best-in-class performance, availability and support. Whether the customer is trying to reduce operational costs, enhance revenue-generating web-based applications, or both, there is a key requirement to deliver predictable performance, availability and support.Our performance guarantees are defined by SLAs which in turn are supported by a physical infrastructure with built-in geographic, physical, and operational redundancy. Our multi-data center footprint, highly-redundant P-NAP® design, route-optimization supported by our MIRO technology and redundant NOC architecture make it possible for us to offer and consistently deliver the high levels performance reflected in our 100% SLA. Our value proposition is particularly attractive to enterprises where the IT infrastructure is business-critical. Here you see a sampling of such industries whose business is sensitive to performance issues whether at the network or the infrastructure level. These heavy users of the Internet and pioneering businesses focused on developing solutions built around the Internet all have in common the singular need for predictable and reliable connection over the Internet. We also serve cloud services providers such as Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS), who in turn build their solutions upon our ability to deliver predictable performance and availability at the infrastructure and networking level. Like the enterprises who focus on their strategic differentiation at the application level, these cloud companies similarly focus on their business model and leave the delivery of the critical underlying infrastructure to us.
Internap’s Performance IP™ and Accelerated IP (XIP™) services enable enterprises to take advantage of the convenience, flexibility and reach of the Internet to seamlessly connect to customers, suppliers, employees and business partners. By intelligently routing traffic with redundant, high-speed connections over major Internet backbones, this service provides high performance and highly reliable delivery of your content, applications and communications to end-users globally.Benefits:Enhanced application performanceIncreased resource availabilityProactive credits and customer support experience Features:Our P-NAP® architecture provides connection via 74 service points around the world to multiple providers and delivers consistent high performance and high availabilityOur patented route optimization software (MIRO) directs traffic to the best available routes
Our premium company-owned data centers are located in Atlanta, Boston, New York, Houston, Seattle and Santa Clara. Additionally, colocation services are offered in other locations around the world by an Internap partner whose offering allows us to provide the range of services and unsurpassed customer support you expect from an Internap premier data center. All services are backed by our industry-leading SLA and are supported by our award-winning Network Operations Center (NOC), ensuring maximum uptime.Benefits:Lower total cost of ownership (capex & opex)Maximized performance & availabilityGreen/environmental considerationsFeatures:SAS 70 Type II audited data centers24/7 on-site & remote monitoringOn-site power and cooling redundancyCarrier-neutral connectivityContent Delivery Network (CDN) accessOn-site guardsBiometric and/or electronic locksRemote Hands serviceManaged installation
Internap Managed Hosting delivers the hardware, software, services and support your demanding enterprise needs. Experienced solutions architects focus on designing tailored hosting solutions for your enterprise. We address each unique challenge, whether it demands a few servers or a few hundred. Benefits:Lower TCO: predictable expenses, elimination of maintenance cost surprises, savings on upfront capital expendituresQuicker implementation timeRapid scalabilityHigher network availabilityValue Proposition:Performance: We deliver unparalleled levels of performance through Internap’s patented MIRO technology to ensure that your business operates using the fastest, most reliable network. Our partnerships with leading hardware/software vendors combined with our experienced design engineers allow us to deploy solutions that meet the highest level of performance standards expected. Partners include Dell, Cisco, F5 and NetApp. Availability: Our data centers and network availability comes with 100% uptime SLA. Our facilities are SAS 70 audited and we provide higher network availability through dynamic, intelligent routing across a global footprint –Atlanta, Hong Kong, London, Los Angeles, Oakland and New York.Support: We provide a single point of contact for all network, hardware, OS infrastructure issues. Our internal support team is highly trained and experienced with the hardware and software solutions implemented. We provide 24/7 customer support including around-the-clock access to senior engineers who can address the more complex support challenges. We manage all the infrastructure vendor relationships to ensure our customers have the most current and stable technologies available. Features:Managed Servers (usage of brand name top tier equipment providing various performance levels based on customer requirements)Managed Storage (direct attached storage, network attached storage and storage area network)Data Protection (facilities redundancies including power and cooling, network infrastructure, equipment hardware including hard drives, “incremental” and “full data” backups, as well as Data Restore capabilities)Managed Security (vulnerability assessment, intrusion detection and protection, log management, optional 24/7 security monitoring) Managed network devicesVirtualization Optimized routing of network trafficSAS 70 audited24/7 support
Internap’s global, performance optimized enterprise Content Delivery Network supports the delivery of rich media, video, software and application content across the Internet. (Software includes the delivery of games, software, patches, customer self-service portals, etc.) Other CDNs opt to serve up content “as is,” which means that the content creator is responsible for providing separate versions for streaming in each video format. At Internap, we do the heavy lifting by creating all the compatible files for each popular device, including iPhone® and iPad™, as well as streaming formats for Adobe Flash® and Microsoft Silverlight®. In addition, when a user accesses the video, adaptive bitrate adjustments further optimize the stream for their network bandwidth. The result is what we call Video Quality You Can See™. We also offer whole site delivery. Internap’s whole site CDN provides a scalable, high-performance content delivery solution to optimize the delivery of your small and large object website content to customers and partners across the world.BenefitsImproved website performance, transactional efficiency and end-user experience through high reliability and high availabilityHighly reliable CDN built on the foundation of our Performance IP™ service Unprecedented ease of use and the ability to customize with new features as you grow and expand your market reachFlexibility and scalability through support for planned and unplanned peak usageFeatures:Fully redundant and scalable networkGlobal footprint24/7 support; 100% SLA, dual-redundant NOC centers with highly specialized CDN staffCo-located CDN engineering and support teams for quick response time and escalation of critical path issuesComprehensive analyticsCDN Locations:North America: Atlanta, Boston, Chicago, Dallas, Houston, Los Angeles, Miami, New York City, Phoenix, Seattle, Toronto, Washington D.C.Europe: Amsterdam, Frankfurt, LondonAsia: Hong Kong, Singapore, Tokyo Australia: Sydney
Digital Technology International (DTI) has a 28-year history of technical innovation and business success in the news publishing industry. Today, the company provides integrated solutions for every aspect of digital and print publishing, and has its software successfully implemented at more than 2,000 customer sites around the world.DTI had very high expectations to meet when choosing Internap. DTI’s customers entrust them with their ability to publish – a business-critical application impacting both revenues and customer satisfaction. Further, DTI’s customers require availability around-the-clock to deliver their services globally. Therefore, DTI’s IT infrastructure solution requirements included: Guaranteed availability Performance Flexibility.With its best-in-class availability and network performance, Internap provides a solid return on investment (ROI) for DTI which has experienced churn rates of close to zero for its SaaS service. With Internap, DTI has been able to avoid the direct loss of revenue and the costs of replacing revenue brought on by excessive churn. The company has also been able to avoid the costs associated with paying penalties for service that fails to meet the rigorous standards of the company’s own Service Level Agreement (SLA).Altogether, Internap’s performance solutions have allowed DTI networks to mitigate the performance risks associated with operating a SaaS-based business and focus on delivering the type of solutions and services that make DTI a key partner and service provider for publishers doing what they do best – reporting the day’s events and meeting advertiser deadlines.
DigitalGlobe is a provider of earth imagery whose high resolution satellite photos find application in a wide range of industries ranging from defense to insurance and mining. DigitalGlobe plays a critical role in distributing the most up-to-date digital imagery in a matter of seconds for use by rescue teams to locate survivors of earthquakes, by cleanup crews tracking oil spills, and more. The combination of our managed hosting and IP services tailored to their specific needs gives Digital Globe the flexibility and scalability to meet the dynamic needs of their customers while providing a consistent user experience. With Internap, Digital Globe is able to provide their customers around the world fast and reliable access to the high quality, high resolution images that are mission-critical inputs to their business services and product offerings.
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