1. The document summarizes a class presentation on supply chain management at Big Bazaar, a large retail chain in India. 2. It describes Big Bazaar's supply chain structure and processes, including procurement, manufacturing, replenishment, and customer order cycles. 3. A SWOT analysis is presented, identifying Big Bazaar's strengths in infrastructure and understanding of suppliers, but also weaknesses in quality focus and lack of a true supply chain system, as well as opportunities and threats.

1. Class Presentation Sriram Santhanam Gadigyappa G V Roopam Gupta BUB0710021 BUB0710022 BUB0710023 Corporate M.Sc. (Engineering & Manufacturing Management) Bosch Part Time PT2010 Programme Academic Guides : Dr. K. Gnanmurthy Mr. K.M. Sharath Kumar Supply Chain Management

2. Brief Introduction : Presenters Sriram Santhanam A graduate in Mechanical Engineering with 4+ years work experience. Currently responsible for `Methods & Process Development’ in Diesel Systems division of Bosch. Gadigyappa G V An AMIIM and Dip-in-Engineering with 15+ years of experience and currently involved in `Released Inspection of Raw Materials and Heat Treatment Components’ in Diesel Systems division of Bosch. Roopam Gupta A graduate in Industrial Engineering and postgraduate in Engineering Technology with Masters in Business Administration, he has 15+ years of work experience in Product Management and is currently responsible for `Application Engineering and Technical Training’ in Power Tools division of Bosch. Big Bazaar SCM

3. Supplay chain management Big Bazaar SCM What is Supply Chain Concept? "Is the strategic management of activities involved in the acquisition and conversion of materials to finished products delivered to the customer" Supplier Management Schedule / Resources Conversion Stock Deployment Delivery Customer Management Material Flow Information Flow

4. Supplay chain management Big Bazaar SCM Traditional SC view An efficient supply chain ensures that the products are on the shelf, available for sale, when Shoppers come to buy them ... all the time! Modern SC View An effective SC ensures high level of Customer Service at optimum level of working capital and cost! So simple yet extremly demamding...... Supply Chain Concept : Evolution

5. Demand & Supply Planning Data Integrity Order & Query Mgmt Whousing & Delivery Invoicing & Cash Collection Stock Mgmt POS & Display CUSTOMER FOCUSSED Supply Chain is integration of our business processes and organisations around “the entire demand and supply chain” in servicing our customers and managing our inventories Modern Supply Chain Concept Big Bazaar SCM

6. Supply Chain Structure Big Bazaar SCM Information Flow Raw Materials RETAILER FACTORY DC RDC SUPPLIER Finished Goods CUSTOMER Supplier Manufacturer Distributor Retailer Customer Upstream Downstream

7. Supply Chain Elements Big Bazaar SCM Supply Chain Design Resource Acquisition Long Term Planning (1 Year ++) Strategic Production/ Distribution Planning Resource Allocation Medium Term Planning (Quaterly/Monthly) Tactical Shipment Scheduling Resource Scheduling Short Term Planning (Weekly/Daily) Operational

8. Profile Type Hypermarket Founded 2001 Headquarters Jogeshwari, Mumbai Industry Retail Products Department, Grocery store Promoter Mr. Kishore Biyani Parent Pantaloon Retail India Limited Punchline ‘ Is se sasta aur accha kahin nahin’ Currently 100+ outlets More than 30,000 employees

9. Organization Structure : Big Bazaar Zone

10. Organization Structure : Big Bazaar Store Store Manager Asst.Store Manager Dept.Mgr Asst.Dept.Mgr Team Leader Team Member HR Asst.HR Visual Merchant Asst.VM Administration Maintenance House Keeping Cashing Cashier InfoTech Security Mkt

13. Supply Chain

14. Supply Chain Process Customer Supplier Retailer Distributor/ Wholesaler Manufacturer Transporter

15. Supply Chain Process Procurement cycle Manufacturing cycle Replenishment cycle Customer order cycle Supplier Manufacturer Distributor Retailer

16. Macro Processes in the SC of Big Bazaar 2. I.S.C.M. – Internal Supply Chain Management Strategic Planning Demand Planning Supply Planning Fulfillment Field Service 3.S.R.M.- Supplier Relationship Management Source Negotiate Buy Design Collaboration Supply Collaboration 1. C.R.M. – Customer Relationship Management Market Price Sell

17. SWOT Analysis : Big Bazaar SCM Strengths State-of-the-art infrastructure Variety of formats supporting each other Better understanding of Indian suppliers Weaknesses SCM in real sense yet to evolve Push mechanism in ordering Least focus on quality Opportunities Organized retail growing at >20% CAGR Growing preference to organised shopping Exponentially growing Indian middle class Threats Competitors like Wal-Mart and Carrefore Government policies Unorganized retail

18. Conclusion : Big Bazaar Supply Chain The Big Bazaar distribution centres act as warehouses alone, unlike Wal-Mart where these centres act as developers of suppliers. There is no pull mechanism in order-generation and it depends largely on the decisions by individual category managers on weekly basis whereas in Wal-Mart, it is a daily pull mechanism based on store consumption.

19. References [1] Biyani, Kishore, Baishya, Dipayan. “ It happened in India ”, 13 th Impression , Rupa & C0. , 2010. [2] Singh, Sarabjit . “ Big Bazaar – Indian Retail Maharaja” , M.B.A. Project, Department of Business Management, Panjab University Chandigarh, 2008. [3] Dey, Pradipto, Tarafdar, Kaushik, Singh, Upander . “ Store Operation of Big Bazaar” , Retail Project, PGRM, NSHM Kolkata, 2009. [4] Bambhania, Anil . “ Supply Chain Management at Big Bazar” , M.B.A. Project, Sikkim Manipal University, 2010. Big Bazaar SCM

20. Sriram Santhanam Gadigyappa G V Roopam Gupta Thanks a lot for you patience, Gentlemen ! Big Bazaar SCM