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Disaster Management Assignment
Student Guidelines
Purpose:
Disasters are catastrophic events that often result in extensive
property damage and loss of life. Extreme devastation can occur
from both man-made and natural disasters. Nurses play a major
role in responding to disasters to help ensure the best possible
outcomes.
Learning Objectives:
Upon completion of this activity, the learner will:
1. Understand the role of the Community Health nurse in
disaster management.
2. Understand the principles of disaster management, including
working within incident command structures.
3. Differentiate between the adult and pediatric triage
algorithms (START and JumpSTART).
4. Apply triage algorithms to appropriately prioritize and treat
victims.
5. Utilize principles of professional collaboration to assure for
efficient and effective care of victims.
6. Utilize principles of professional collaboration to assure for
efficient and effective care of victims.
Instructions:
Please complete all of the following assigned readings and
viewings, answer the questions below.
Read: Association of Public Health Nurses “The Role of the
Public Health Nurse in Disaster Preparedness and Response
http://nacchopreparedness.org/wp-
content/uploads/2014/01/APHN_Role-of-PHN-in-Disaster-
PRR_FINALJan14.pdf
Read: Demarco & Healey-Walsh:Chapter 20 pages 405-414
(Stop at Bioterrorism)
Read: ATI: Chapters 2 & 6
Review: Class Powerpoint Presentation on Disasters
Review: https://www.aap.org/en-
us/Documents/disasters_dpac_PEDsModule3.pdf
View: https://www.youtube.com/watch?v=9QHDs10e-G0
Review: Triage algorithm:
https://chemm.nlm.nih.gov/startadult.htm
Please answer the following questions. Questions must be
answered by individual students in narrative format. Turnitin®
will be used to assess for integrity.
1. What disaster risks are present in the Chicagoland area
(natural or man-made)?
2. Explain the disaster management cycle/plan/continuum. How
do nurses participate at each step/phase?
3. What is an Incident Command System and why is it
necessary?
4. What activities are prioritized at a disaster site? (p. 23-24
AAP article)
5. Explain the START (Field) Triage Model, including
assessments critical for determining a victim’s condition.
6. What is the difference between START and JumpSTART
Triage Models?
7. Fill in the boxes: Color coding for Triage (Table 20.2)
Color
Designation
Condition
8. What Life Saving Interventions (LSI) should first
responders/medical personnel be prepared to administer at a
disaster site? What might they delegate to the “walking
wounded”?
9. Mental health issues can emerge during and after disaster
situations and could lead to permanent disability. What does the
term “Psychological First Aid” mean and how might the nurse
engage in this activity in a disaster situation? (See Chapter 21,
pages 461-464, Figure 21.5 and Table 21.4)
10. Identify and prioritize three (3) nursing diagnoses related to
this topic.
[This activity is worth 6 clinical hours]
Provide this Pre brief and Clinical Instructors will run
simulation through Course Point:
c
h
a
p
t
e
r
13
3
Revitalizing a Brand
SNAPSHOT
Institution:
Plaza Home Health Services, a recently established home health
agency
Location:
Georgetown (population 45,857), located in the West North
Central region of the United States
Characters:
Ms. Nancy Edwards, Co-Owner and Nurse
Ms. Jennifer Moore, Co-Owner and Nurse
(both of Plaza Home Health Services)
Context:
In this case, two entrepreneurs establish a home health agency
and quickly encounter overwhelming success, giving them the
opportunity to rethink some hastily made branding decisions.
Nancy Edwards and Jennifer Moore, co-owners of Plaza Home
Health
Services, are celebrating their 1-year anniversary as healthcare
entrepre-
neurs and, at this juncture, have decided to invest in some much
needed
identity enhancements for their company. Specifically, the two
entrepre-
neurs are seeking to elevate the status and stature of Plaza
Home Health
Services by upgrading its associated brand image, bolstering
corporate
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14 Ch a p t e r 3
identity and consumer recognition in an effort to position the
firm for
continued success in coming years.
Plaza Home Health Services was established rather hurriedly 1
year ago
by Nancy and Jennifer. The two were employed as staff nurses
at a medical
center in Georgetown, a city of 45,857 located in the West
North Central
region of the United States, and saw an opportunity to capitalize
on the
growing demand for home health services in the marketplace. In
their
informal marketing research endeavors, Nancy and Jennifer
witnessed un-
restrained enthusiasm for their proposed business, so much so
that they
decided to fast-track its development and rollout.
Despite this rush to commercialization, Plaza Home Health
Services’
results have been nothing less than stellar, with the company
quickly
assuming the market leadership position amidst a pool of three
very
established and highly competitive home health service
providers in
Georgetown. Pleased with their good fortune, Nancy and
Jennifer attri-
bute the success of their business to their commitment to deliver
home
health service excellence in a comprehensive fashion, taking
great pains to
exceed the expectations of customers and eclipse the service
levels offered
by rivals in the market.
As home health agencies deliver services remotely, the two
entrepre-
neurs had a thorough understanding that their caregivers must
be top
quality, leading them to assemble a compensation and benefits
package
that permitted them to recruit the most capable personnel in the
market,
creating a key competitive advantage. Further, they ensured that
Plaza
Home Health Services’ policies addressed every facet of
business opera-
tion and service delivery. Providers, for example, followed
strict protocols
on everything from grooming and attire to professional courtesy
and pa-
tient care delivery.
Plaza Home Health Services is financially viable and, thanks to
the
discipline of Nancy and Jennifer, has acquired significant cash
reserves for
future growth. One year on, Plaza Home Health Services indeed
presents
a very different financial picture than that witnessed when
Nancy and
Jennifer initiated the venture. Like many small business
entrepreneurs,
the two had only a small amount of personal savings to draw on
as they
launched their company. Their rush to market, together with
insufficient
cash reserves, forced Nancy and Jennifer to make some identity
compro-
mises which they now seek to upgrade, enhance, and repair,
courtesy of
the receipt of business success and proper funding.
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r e v i t a l i z i n g a B r a n d 15
The compromises in identity were numerous, but they each
centered
around one thing—Plaza Home Health Services’ poorly
conceived logo.
This, in turn, resulted in aesthetically displeasing and
uninspiring busi-
ness cards, promotional brochures, and building signage, as
each incor-
porated the establishment’s logo. Indeed, one could question
whether
the agency even has a logo, as the only visualization is simply
the text
“Plaza Home Health Services” in the bold, italic version of the
Times
New Roman font. This simple brand display is used, in black,
on both
Plaza Home Health Services’ office building and on its roadside
signage.
It also is used in all of the company’s sales literature, with each
piece be-
ing laser-printed with black toner. Even the company’s business
cards are
laser-printed, using perforated sheets of paper which are then
separated to
form individual cards.
All in all, the appearance of every branding element associated
with
Plaza Home Health Services is very amateurish; a necessity at
one time,
but no longer needed thanks to business success and resulting
cash flow.
The time has finally come for Nancy and Jennifer to craft a plan
to up-
grade the elements of identity associated with their company.
Meeting to discuss improvements, Nancy and Jennifer made the
deci-
sion to first review a variety of branding considerations in the
context
of the company’s current image and associated brand attributes.
From
this discussion, the two entrepreneurs indicated high
satisfaction with
the brand name of their operation and they agreed that no
changes were
necessary, especially as this would create confusion among their
custom-
ers who already had grown very familiar with the Plaza Home
Health
Services brand name. They next turned their attention to the
components
of the logo, including its text, symbols, and color or colors to
be used.
As for the components of Plaza Home Health Services’ logo,
Nancy
and Jennifer indicated a desire to incorporate both text and
symbol
components to identify the company, as they believed that this
served
to better attract attention and facilitate recognition. Given that
their
current text design used one of the most common fonts, the two
preferred
something that was a bit more exotic. In order to identify
preferences,
Nancy and Jennifer looked through several font books and came
to real-
ize a preference for sans serif as opposed to serif fonts. Making
a short
list of possibilities, Nancy and Jennifer decided to delay their
ultimate
selection, as they wanted to experiment with variations using a
graphics
software package.
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16 Ch a p t e r 3
As for the symbol, Nancy and Jennifer found this to be
especially chal-
lenging, as the three competitors in the marketplace were
already using
perhaps the most common medical symbols—the hospital cross,
the
medical caduceus, and the pulse trace—leaving the two
entrepreneurs at
a major loss for something relevant but also unique. After some
debate,
though, Nancy and Jennifer decided that they easily could look
to vari-
ants of these symbols. This would permit them to incorporate
classic sym-
bolism into their logo, but do so in a manner that would enhance
brand
identity, as the ultimate design would possess a unique creative
treatment.
Having made good progress in this area, Nancy and Jennifer
decided to
table their discussion on symbols pending a review of clip art
catalogs to
examine symbol variants, although they also indicated that they
would
be interested in adding nurse images to the list of symbol
possibilities for
consideration.
As for the color or colors used by Plaza Home Health Services,
Nancy
and Jennifer definitely were interested in leaving black behind,
as they
have exclusively been using this by default, courtesy of their
monochrome
laser printer. Of the three other home health operations in
Georgetown,
Nancy and Jennifer were very aware that the colors of red, blue,
and
green were already being used. To eliminate the possibility of
confusion
in the marketplace, Nancy and Jennifer agreed that they should
avoid
these colors or close variants, as they plan to use color to help
differentiate
their home health operation from others. On their color short
list, they
decided to include purple, gold, and orange, with both
entrepreneurs
agreeing to give the ultimate selection some thought in coming
days to
ensure that the selection proved fitting for the establishment.
They also
agreed that Plaza Home Health Services should use a single
color for
their logo, as multiple colors, at least in some cases, can
increase the costs
of printing.
Nancy and Jennifer were pleased with their first steps toward
improving
the brand identity of Plaza Home Health Services. In coming
days, they
planned to further investigate their various text, image, and
color options
and then work to sketch a design combining the items to form a
rudimen-
tary logo. They then planned to submit this rough illustration to
an area
graphic designer, who they would look to for the purpose of
professional-
izing the image, perfecting the artwork for inclusion across the
range of
Plaza Home Health Services’ various marketing
communications.
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r e v i t a l i z i n g a B r a n d 17
D I S C U S S I O N
1. For an entire year, Nancy and Jennifer marketed their home
health
service using very primitive forms of identity. They were very
for-
tunate that clients looked beyond the firm’s marketing
communi-
cations in deciding to extend patronage. Place yourself in the
role
of a potential client receiving business cards and brochures like
those distributed on behalf of Plaza Home Health Services.
What
thoughts would go through your mind?
2. Nancy and Jennifer have made a wise decision to upgrade
Plaza
Home Health Services’ elements of identity, with the
establishment’s
business cards being slated, among other things, for
improvement.
How might business cards be even more important for establish-
ments delivering offerings remotely, like home health agencies,
than
for establishments delivering offerings at a central location?
3. Based on your own preferences regarding color and design,
create a
mock-up of a business card for Plaza Home Health Services.
Place
your own name and contact information in the business card.
Your
business card must be sized in accordance with the designated
stan-
dard for such in your area of the world (2" 3 3.5" in the United
States). While a hand-drawn sketch will suffice, a card designed
using graphics software is preferred.
4. Nancy and Jennifer plan to use Plaza Home Health Services’
re-
vised logo in a number of communicative devices, including a
pro-
motional brochure. Aside from the logo itself, what other visual
elements would you include in such a brochure? Be sure to give
specifics regarding the various visual elements you would
include,
as well as your justification for using them in Plaza Home
Health
Services’ brochure.
5. Nancy and Jennifer have indicated that they plan to upgrade
Plaza
Home Health Services’ building signage. Is this necessary for
busi-
nesses that provide services that are delivered remotely (i.e., at
the
customer’s location rather than corporate headquarters)? Why or
why not?
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Disaster management assignment student guidelinespurpose

  • 1. Disaster Management Assignment Student Guidelines Purpose: Disasters are catastrophic events that often result in extensive property damage and loss of life. Extreme devastation can occur from both man-made and natural disasters. Nurses play a major role in responding to disasters to help ensure the best possible outcomes. Learning Objectives: Upon completion of this activity, the learner will: 1. Understand the role of the Community Health nurse in disaster management. 2. Understand the principles of disaster management, including working within incident command structures. 3. Differentiate between the adult and pediatric triage algorithms (START and JumpSTART). 4. Apply triage algorithms to appropriately prioritize and treat victims. 5. Utilize principles of professional collaboration to assure for efficient and effective care of victims. 6. Utilize principles of professional collaboration to assure for efficient and effective care of victims. Instructions: Please complete all of the following assigned readings and viewings, answer the questions below. Read: Association of Public Health Nurses “The Role of the Public Health Nurse in Disaster Preparedness and Response http://nacchopreparedness.org/wp- content/uploads/2014/01/APHN_Role-of-PHN-in-Disaster- PRR_FINALJan14.pdf Read: Demarco & Healey-Walsh:Chapter 20 pages 405-414
  • 2. (Stop at Bioterrorism) Read: ATI: Chapters 2 & 6 Review: Class Powerpoint Presentation on Disasters Review: https://www.aap.org/en- us/Documents/disasters_dpac_PEDsModule3.pdf View: https://www.youtube.com/watch?v=9QHDs10e-G0 Review: Triage algorithm: https://chemm.nlm.nih.gov/startadult.htm Please answer the following questions. Questions must be answered by individual students in narrative format. Turnitin® will be used to assess for integrity. 1. What disaster risks are present in the Chicagoland area (natural or man-made)? 2. Explain the disaster management cycle/plan/continuum. How do nurses participate at each step/phase? 3. What is an Incident Command System and why is it necessary? 4. What activities are prioritized at a disaster site? (p. 23-24 AAP article) 5. Explain the START (Field) Triage Model, including assessments critical for determining a victim’s condition. 6. What is the difference between START and JumpSTART Triage Models? 7. Fill in the boxes: Color coding for Triage (Table 20.2) Color Designation Condition
  • 3. 8. What Life Saving Interventions (LSI) should first responders/medical personnel be prepared to administer at a disaster site? What might they delegate to the “walking wounded”? 9. Mental health issues can emerge during and after disaster situations and could lead to permanent disability. What does the term “Psychological First Aid” mean and how might the nurse engage in this activity in a disaster situation? (See Chapter 21, pages 461-464, Figure 21.5 and Table 21.4) 10. Identify and prioritize three (3) nursing diagnoses related to this topic. [This activity is worth 6 clinical hours] Provide this Pre brief and Clinical Instructors will run simulation through Course Point:
  • 5. 3 Revitalizing a Brand SNAPSHOT Institution: Plaza Home Health Services, a recently established home health agency Location: Georgetown (population 45,857), located in the West North Central region of the United States Characters: Ms. Nancy Edwards, Co-Owner and Nurse Ms. Jennifer Moore, Co-Owner and Nurse (both of Plaza Home Health Services) Context: In this case, two entrepreneurs establish a home health agency and quickly encounter overwhelming success, giving them the opportunity to rethink some hastily made branding decisions. Nancy Edwards and Jennifer Moore, co-owners of Plaza Home Health Services, are celebrating their 1-year anniversary as healthcare entrepre- neurs and, at this juncture, have decided to invest in some much needed identity enhancements for their company. Specifically, the two entrepre- neurs are seeking to elevate the status and stature of Plaza Home Health Services by upgrading its associated brand image, bolstering corporate
  • 6. © Jones & Bartlett Learning, LLC. NOT FOR SALE OR DISTRIBUTION. 7176 © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION
  • 7. © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION 14 Ch a p t e r 3 identity and consumer recognition in an effort to position the firm for continued success in coming years.
  • 8. Plaza Home Health Services was established rather hurriedly 1 year ago by Nancy and Jennifer. The two were employed as staff nurses at a medical center in Georgetown, a city of 45,857 located in the West North Central region of the United States, and saw an opportunity to capitalize on the growing demand for home health services in the marketplace. In their informal marketing research endeavors, Nancy and Jennifer witnessed un- restrained enthusiasm for their proposed business, so much so that they decided to fast-track its development and rollout. Despite this rush to commercialization, Plaza Home Health Services’ results have been nothing less than stellar, with the company quickly assuming the market leadership position amidst a pool of three very established and highly competitive home health service providers in Georgetown. Pleased with their good fortune, Nancy and Jennifer attri- bute the success of their business to their commitment to deliver home health service excellence in a comprehensive fashion, taking great pains to exceed the expectations of customers and eclipse the service levels offered by rivals in the market. As home health agencies deliver services remotely, the two entrepre-
  • 9. neurs had a thorough understanding that their caregivers must be top quality, leading them to assemble a compensation and benefits package that permitted them to recruit the most capable personnel in the market, creating a key competitive advantage. Further, they ensured that Plaza Home Health Services’ policies addressed every facet of business opera- tion and service delivery. Providers, for example, followed strict protocols on everything from grooming and attire to professional courtesy and pa- tient care delivery. Plaza Home Health Services is financially viable and, thanks to the discipline of Nancy and Jennifer, has acquired significant cash reserves for future growth. One year on, Plaza Home Health Services indeed presents a very different financial picture than that witnessed when Nancy and Jennifer initiated the venture. Like many small business entrepreneurs, the two had only a small amount of personal savings to draw on as they launched their company. Their rush to market, together with insufficient cash reserves, forced Nancy and Jennifer to make some identity compro- mises which they now seek to upgrade, enhance, and repair, courtesy of the receipt of business success and proper funding.
  • 10. © Jones & Bartlett Learning, LLC. NOT FOR SALE OR DISTRIBUTION. 7176 © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION
  • 11. © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION r e v i t a l i z i n g a B r a n d 15 The compromises in identity were numerous, but they each centered around one thing—Plaza Home Health Services’ poorly conceived logo. This, in turn, resulted in aesthetically displeasing and
  • 12. uninspiring busi- ness cards, promotional brochures, and building signage, as each incor- porated the establishment’s logo. Indeed, one could question whether the agency even has a logo, as the only visualization is simply the text “Plaza Home Health Services” in the bold, italic version of the Times New Roman font. This simple brand display is used, in black, on both Plaza Home Health Services’ office building and on its roadside signage. It also is used in all of the company’s sales literature, with each piece be- ing laser-printed with black toner. Even the company’s business cards are laser-printed, using perforated sheets of paper which are then separated to form individual cards. All in all, the appearance of every branding element associated with Plaza Home Health Services is very amateurish; a necessity at one time, but no longer needed thanks to business success and resulting cash flow. The time has finally come for Nancy and Jennifer to craft a plan to up- grade the elements of identity associated with their company. Meeting to discuss improvements, Nancy and Jennifer made the deci- sion to first review a variety of branding considerations in the context of the company’s current image and associated brand attributes.
  • 13. From this discussion, the two entrepreneurs indicated high satisfaction with the brand name of their operation and they agreed that no changes were necessary, especially as this would create confusion among their custom- ers who already had grown very familiar with the Plaza Home Health Services brand name. They next turned their attention to the components of the logo, including its text, symbols, and color or colors to be used. As for the components of Plaza Home Health Services’ logo, Nancy and Jennifer indicated a desire to incorporate both text and symbol components to identify the company, as they believed that this served to better attract attention and facilitate recognition. Given that their current text design used one of the most common fonts, the two preferred something that was a bit more exotic. In order to identify preferences, Nancy and Jennifer looked through several font books and came to real- ize a preference for sans serif as opposed to serif fonts. Making a short list of possibilities, Nancy and Jennifer decided to delay their ultimate selection, as they wanted to experiment with variations using a graphics software package.
  • 14. © Jones & Bartlett Learning, LLC. NOT FOR SALE OR DISTRIBUTION. 7176 © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION
  • 15. © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION 16 Ch a p t e r 3 As for the symbol, Nancy and Jennifer found this to be especially chal- lenging, as the three competitors in the marketplace were already using perhaps the most common medical symbols—the hospital cross,
  • 16. the medical caduceus, and the pulse trace—leaving the two entrepreneurs at a major loss for something relevant but also unique. After some debate, though, Nancy and Jennifer decided that they easily could look to vari- ants of these symbols. This would permit them to incorporate classic sym- bolism into their logo, but do so in a manner that would enhance brand identity, as the ultimate design would possess a unique creative treatment. Having made good progress in this area, Nancy and Jennifer decided to table their discussion on symbols pending a review of clip art catalogs to examine symbol variants, although they also indicated that they would be interested in adding nurse images to the list of symbol possibilities for consideration. As for the color or colors used by Plaza Home Health Services, Nancy and Jennifer definitely were interested in leaving black behind, as they have exclusively been using this by default, courtesy of their monochrome laser printer. Of the three other home health operations in Georgetown, Nancy and Jennifer were very aware that the colors of red, blue, and green were already being used. To eliminate the possibility of confusion in the marketplace, Nancy and Jennifer agreed that they should
  • 17. avoid these colors or close variants, as they plan to use color to help differentiate their home health operation from others. On their color short list, they decided to include purple, gold, and orange, with both entrepreneurs agreeing to give the ultimate selection some thought in coming days to ensure that the selection proved fitting for the establishment. They also agreed that Plaza Home Health Services should use a single color for their logo, as multiple colors, at least in some cases, can increase the costs of printing. Nancy and Jennifer were pleased with their first steps toward improving the brand identity of Plaza Home Health Services. In coming days, they planned to further investigate their various text, image, and color options and then work to sketch a design combining the items to form a rudimen- tary logo. They then planned to submit this rough illustration to an area graphic designer, who they would look to for the purpose of professional- izing the image, perfecting the artwork for inclusion across the range of Plaza Home Health Services’ various marketing communications. © Jones & Bartlett Learning, LLC. NOT FOR SALE OR DISTRIBUTION. 7176
  • 18. © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION
  • 19. © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION r e v i t a l i z i n g a B r a n d 17 D I S C U S S I O N 1. For an entire year, Nancy and Jennifer marketed their home health service using very primitive forms of identity. They were very for- tunate that clients looked beyond the firm’s marketing
  • 20. communi- cations in deciding to extend patronage. Place yourself in the role of a potential client receiving business cards and brochures like those distributed on behalf of Plaza Home Health Services. What thoughts would go through your mind? 2. Nancy and Jennifer have made a wise decision to upgrade Plaza Home Health Services’ elements of identity, with the establishment’s business cards being slated, among other things, for improvement. How might business cards be even more important for establish- ments delivering offerings remotely, like home health agencies, than for establishments delivering offerings at a central location? 3. Based on your own preferences regarding color and design, create a mock-up of a business card for Plaza Home Health Services. Place your own name and contact information in the business card. Your business card must be sized in accordance with the designated stan- dard for such in your area of the world (2" 3 3.5" in the United States). While a hand-drawn sketch will suffice, a card designed using graphics software is preferred. 4. Nancy and Jennifer plan to use Plaza Home Health Services’ re- vised logo in a number of communicative devices, including a pro- motional brochure. Aside from the logo itself, what other visual
  • 21. elements would you include in such a brochure? Be sure to give specifics regarding the various visual elements you would include, as well as your justification for using them in Plaza Home Health Services’ brochure. 5. Nancy and Jennifer have indicated that they plan to upgrade Plaza Home Health Services’ building signage. Is this necessary for busi- nesses that provide services that are delivered remotely (i.e., at the customer’s location rather than corporate headquarters)? Why or why not? © Jones & Bartlett Learning, LLC. NOT FOR SALE OR DISTRIBUTION. 7176 © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION
  • 22. © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION
  • 23. © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION © Jones & Bartlett Learning, LLC NOT FOR SALE OR DISTRIBUTION