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2. We listened to your needs
We deep dived into the pain points in buying and servicing a Group Medical plan
Curated dedicated support
Custom designed support initiatives for service delivery and seamless client experience
How does Sana do it
Automated Tech solutions
Experienced Industry Experts
Dedicated Member Assistance
Value Added Services
Technology driven systems supported by new age solutions
Team of Industry veterans from both MNC & PSU background
Specialised Sana teams to offer dedicated assistance backed by state of art CRM systems
Wellness programs & Engagement activities for all covered group members
What’s Inside
3. We listened to
your needs Group Health Insurance
we view the complaints rate that prevails in
the Indian health insurance industry as a
source of concern
- National Institute of Public Finance & Policy
source :
http://www.nipfp.org.in/publications/working-papers/1822 :: PwC India’s Insurance Technology Adoption Survey 2019 :: Shivani Garg: Healthcare Policy in India- Challenges and Remedies
All endorsements in the
master policy need to be
seamless
Tailor made demography specific
Employee Wellness & Engagement
activities
Corporates budget for Group Medical
Plans purely on a previous years claim
ratio, whilst claim analytics can bring
in new aspects for discounted rates
On demand tech enabled
periodic MIS available both
on push & pull
Govt of India mandates
Group Medical cover for
employees' post Covid19
pandemic
Employee communication including E-
cards & claim assistance needs to be
smooth & technology enabled
Periodic Review & Analytics on
Portfolio Health & corrective
measures to ensure loss ratios
4. How does
Sana do it
Automated Tech driven Corporate
Solutions
The entire Customer Journey from
generating quotes to policy
administration and MIS flow is
automated and tech driven backed by
world class systems
Dedicated Member Assistance
A dedicated team backed by CRM
systems, assist & represent employees
for claims and all other queries. This is
in addition to various planned
organization driven engagement
activities
Value Added Services
Well planned & curated Wellness
activities will include free camps, paid
offerings, offerings from principal
Insurers & other services offered by
Sana depending on need & size of the
group
Experienced Industry Experts
Our Leadership team carry 20 -
30years of individual experience in the
Insurance Industry supported by Sana’s
state-of-the-art Technology solutions
and CRM systems managed by
technology veterans
Group Health Insurance
5. • AI based data analytics to generate insights to offer portfolio based tailor-
made offers with customized T&Cs
• Algorithm driven existing Claims analysis for accurate demographics to ensure
better rates & control future Loss ratios
• Tech enabled CRM modules for seamless data flow & on-demand MIS,
enabling hassle free endorsements and Policy administration.
• Extensive use of Technology and social network platforms for on-demand
employee engagement
Automated
Tech solutions
Group Health Insurance
6. • Our Leadership team carry 200+ man years of experience in the Insurance
Industry in
• CXO positions at MNC Insurance companies
• Overseas Insurance assignments
• Senior position at Indian PSU Insurers with decades of experience
• Our Tech Team is led by industry veterans with decades of experience in
• Leadership Consulting positions
• Administering & configuring world class CRM solutions
Experienced
Industry Experts
Vivek Narain
• Leadership positions in
overseas Broking
assignment
• 10+ yrs with PSU
Insurer
Davinder Singh
• CXO position with
MNC Insurers
• Exposure in Products,
Distribution, Strategy in
MNCs
Nayan Goswami
• Leadership positions in
MNC Insurers in
Management & Sales
• Pioneered industry-
first distribution models
Anil Sharma
• more than 35 years of
work experience with
New India Assurance in
varied roles working
across India
Surender Pal
• 35 years of work
experience with New
India Assurance
• Worked for a leading
Broker in India
Srinath Mukherjee
• Leadership roles in
Andersen, Arthur D Little,
Deloitte in India, Singapore
• Co-founder in India Shelters
& other start ups
Arun Ediwal
A techie & an expert in
CSM functions with 2
decades of industry
experience in CRM &
Tech driven services
Group Health Insurance
7. • Single Contact Point for all query resolution.
• Inhouse dedicated call center to assist all member clients
• State of art multiple customized CRM systems, to support all kinds of
assistance from claim management to endorsement.
• Dedicated Support Manager to ensure seamless customer experience
• Custom built Accounting systems & software for on-time reconciliation of
endorsement and other accounting aspects
Dedicated
Member Assistance Group Health Insurance
8. Sana plans, assists, manages & hosts variety of wellness programs & other
engagement activities for employees/ members of your organization
These activities will include free camps, paid offerings, offerings from principal
Insurers & other services offered by Sana depending on need & size of the group.
Periodic review of all commitments is carried out and fulfillment is planned &
delivered to offer a delightful customer experience
Value Added Services
Group Health Insurance
9. 01. Dedicated Sana Client management team for your organization.
02. Customized On demand MIS dashboard- automated
03. Schedule Quarterly wellness activity across client locations
04. Periodic update from Sana support team on overall Policy Health & future course
Curated dedicated
support Group Health Insurance
10. Health Insurance made easy
SANA INSURANCE BROKERS LTD.
Please reach out to us at -
Mr. Nayan ananda Goswami
9873 71 51 93
nayan.goswami@sana.insure
www.sanainsure.in
thank you
