2. SHDE HOLDINGS - SINGAPORE
• 10 years track record in Singapore since 2006
• Potential 100% Growth in the Next Three Years
• Engage and Resolve present communication & conflicts.
5. How Can SHDE Holdings change?
• CompulsoryTraining for all staff
for 3 full days.
• The Importance of Customer
Service SOP.
• Restructure and Follow up.
Class Shift 1 Shift 2
Operations 82 95
Customer
Services
10 10
Management 10 10
6. Why is Customer Service and
Communication Important?
• Prevents
Misunderstanding
• Prevents external and
internal conflicts
• Benefits
Introduction
• Teach Clear
communication process
• Understand Outcomes
• Documentation and
planning
Clarity • Happy Employee and
Customer
• Increase retention of
staff and client
• Increase Profit
Result
