First impressions for dentistry

1. How do we achieve a
Vision for Clinical
Excellence?

2. Excellence begins
with a
First Impression

3. A state-of-the-art facility

4. The best students
Hard-working faculty & staff
Engaged alumni
A strong community of
patients

5. Attracting patients with a great
First Impression
and retaining them with a
Lasting Impression
Through clinical programs….

6. and retaining them as active
alumni with a Lasting Impression
Attracting the best students with a
great First Impression

7. Attracting talented faculty & staff with
a great First Impression
and retaining them for years to come
with a Lasting Impression
Through professional development
programs….

8. So, how do we do this?

9. Extrinsic Elements
Facilities
Web site and social media presence
Patient satisfaction surveys

10. Intrinsic Elements
• Clinic policies, protocols and
procedures
• Clinical teaching
• Innovative clinic management
methods

11. Putting it all together
Facilities and
Resources
Clinic
Management
Faculty/Staff
Development
Data and
Business
Intelligence
Strategic
Planning

12. Let’s discuss the details