This lecture is designed for Bachelor's level students of Human Communication

1. WORKPLACE COMMUNICATION
Rashid Ali Khuhro
CRDC

2. What Is Workplace Communication?
Organizations: Social collectives, or groups of people, in which
activities are coordinated to achieve both individual and
collective goals.
Organizational Communication: The ways in which groups of
people both maintain structure and order through their
symbolic interactions and allow individual actors the freedom
to accomplish their goals.

3. Types of Organizations
• Economic Orientation: Organizations that manufacture
products and/or offer services for consumers.
• Political Orientation: Organizations that generate and
distribute power and control within society.
• Integration Orientation: Organizations that help to mediate
and resolve discord among members of society.
• Pattern-Maintenance Orientation: Organizations that
promote cultural and educational regularity and
development within society.

4. Communication Networks
Patterns of relationships through which information flows in an organization.
• Formal Communication: Messages that follow prescribed channels of
communication throughout the organization.
• Downward Communication: Messages flowing from superiors to subordinates.
• Upward Communication: Messages flowing from subordinates to superiors.
• Horizontal Communication: Messages between members of an organization with
equal power.
• Informal Communication: Any interaction that does not generally follow the
formal structure of the organization but emerges out of natural social interaction
among organization members.
• Organizational Communities: Groups of similar businesses or clubs that have
common interests and become networked together to provide mutual support
and resources.