Bulldog Boards Manufacturing Company. The Bulldog Boards Manufacturing Company, a
producer of high-quality wakeboards, bindings, and boots, recently won an international contract
that will significantly increase its sales. You have been hired to set up a service desk for the
company\'s employees who will be using a newly introduced sales ordering and product
manufacturing system. The company\'s Chief Information Officer (CIO) has expressed interest in
using a best practice framework such as ITIL. Search the web for information about ITIL and
prepare a brief presentation that includes an overview of ITIL, its history, and its benefits.
Solution
ITIL stands for information technology infrastructure library.
Using ITIL companies can align their business with the IT requirements and streamline the
process to improve the process efficiency. It mainly talks about the procedures, tasks, and
processes a company has to follow to align with the needs of the business. Companies use this
framework to change, transform, and grow their business. It is very useful when an organization
is planning to scale their IT operations and want to find a cost-effective method and reduce the
risks involved with it.
History:
ITIL concept came into the picture in the early 80\'s when the British government realized that
they needed a new level of IT service quality standards. The Central Computer and
Telecommunications Agency (CCTA), which is now called the Office of Government
Commerce (OGC), was responsible for developing a framework which can meet the demands. It
became very popular when the companies in Europe starting adopting this framework and seeing
success. The advancements and the evolution of IT industry have led to the evolution of ITIL as
well. In 2001, version 2 of ITIL was released and in 2007 version 3 of ITIL was published.
Benefits:.
Separation of Lanthanides/ Lanthanides and Actinides
Bulldog Boards Manufacturing Company. The Bulldog Boards Manufacturi.pdf
1. Bulldog Boards Manufacturing Company. The Bulldog Boards Manufacturing Company, a
producer of high-quality wakeboards, bindings, and boots, recently won an international contract
that will significantly increase its sales. You have been hired to set up a service desk for the
company's employees who will be using a newly introduced sales ordering and product
manufacturing system. The company's Chief Information Officer (CIO) has expressed interest in
using a best practice framework such as ITIL. Search the web for information about ITIL and
prepare a brief presentation that includes an overview of ITIL, its history, and its benefits.
Solution
ITIL stands for information technology infrastructure library.
Using ITIL companies can align their business with the IT requirements and streamline the
process to improve the process efficiency. It mainly talks about the procedures, tasks, and
processes a company has to follow to align with the needs of the business. Companies use this
framework to change, transform, and grow their business. It is very useful when an organization
is planning to scale their IT operations and want to find a cost-effective method and reduce the
risks involved with it.
History:
ITIL concept came into the picture in the early 80's when the British government realized that
they needed a new level of IT service quality standards. The Central Computer and
Telecommunications Agency (CCTA), which is now called the Office of Government
Commerce (OGC), was responsible for developing a framework which can meet the demands. It
became very popular when the companies in Europe starting adopting this framework and seeing
success. The advancements and the evolution of IT industry have led to the evolution of ITIL as
well. In 2001, version 2 of ITIL was released and in 2007 version 3 of ITIL was published.
Benefits:
