Top 10 Myths about ITIL debunked. ® _________________
10 common Myths and Misconceptions about ITILITIL ("Information Technology Infrastructure Library") is aframework for IT Service Management and provides a set ofspecialised organisational capabilities for providing value tocustomers in the form of IT services. But there are so many myths, misconceptions and just planlies about ITIL thats its often hard for anybody to know whatto think. Lets examine a few of the biggest myths about ITIL anddebunk each of them. Lets get started.
Myth #1: ITIL will fix the chaos.CIOs and IT Management are always looking for a quick fix forcontrolling and managing IT activities, projects and programmes. In reality ITIL processes are a significant change to employees workand transition projects will run for months or years. If projects arenot setup properly the chaos will be even worse in the beginning. "There is no silver bullet." - Fred Brooks
Myth #2: ITIL is an IT industry standard.IT service providers claiming "ITIL compliance" give the falseimpression that ITIL is somewhat of an IT standard.Reality is that ITIL is a set of "good practices". As ITIL is no standardthere is no ITIL compliance. ITIL compliance is no more than amarketing slogan.ISO/IEC 20000 is the international standard for IT servicemanagement. ISO/IEC 20000 provides guidance on theimplementation and application of service management systems.
Myth #3: ITIL is an "all inclusive" package.The ITIL lifecycle implies that the entire process frameworkhas to be implemented to gain any business benefits.Reality is that many enterprises and organisations benefitfrom implementing only some ITIL processes such as incidentmanagement and change management. "Many ITIL implementation start and finish with incident management. This provides short-term customer satisfaction." - Robert Stroud
Myth #4: ITIL is a governance framework.Getting IT activities, projects and programmes under controlwith the help of ITIL is an essential step in facilitating theimplementation of IT governance.Reality is that ITIL does not address IT governance in acomprehensive way. ISO/IEC 38500 or COBIT are proven IT governance frameworks.
Myth #5: ITIL can be implemented out of the box.ITIL consists of a series of books that describe good practices in theIT domain.Reality is the ITIL describes WHAT to do, not HOW to do it. ITIL is nota hand book for organisations to improve IT services and dailyoperations.
Myth #6: ITIL is a quick fix.ITIL provides a set of good practices that can be applied in afew weeks time. Reality is that ITIL is not a list of simple tips and tricks. ITIL implementations require an extensive changemanagement project to adjust peoples mind sets.
Myth #7: ITIL will fix ALL IT issues.ITIL will rectify all issues occuring in IT operations andsoftware development.Reality is that ITIL is focusing on IT operations and does notbridge the gap to software engineering, e.g. the book aboutService Design does not address the area of requirementsengineering.
Myth #8: ITIL is a cost-cutting initiative.ITIL will make IT operation cheaper.Reality is that ITIL will align IT services and business. Hiddencost may be identified, over engineered IT services may beidentified but cost may not necessarily go down.
Myth #9: ITIL projects cost a fortune.A full blown implementation project of ITIL processes requiresa huge amount of man power and resources. Its a fact that a full blown implementation is expensive - butwhy not start small. Setting up incident managent and changemangement will provide higher customer satisfaction in a fewweeks time.
Myth #10: I can do ITIL without a CMDB.ITIL can be implemented with no more than an inventory list.Reality is that a Configuration Management Database (CMDB) is thefoundation of all ITIL processes. ITIL projects without setting up aproper CMDB are doomed to fail in the long term.
How can I learn about ITIL?Read ITIL books, articles & blogs a lot. After that read even moreabout ITIL.Attend training courses and seminars, finally become a certified "ITILExpert".Educate your IT employees. ITIL v3 Foundation Certification providesa great starting point into the ITIL world.
ContactSlides prepared byTorsten LaserITIL Expert E-Mail: email@example.com LinkedIn: http://de.linkedin.com/in/torstenlaserXING: https://www.xing.com/profile/Torsten_Laser Trade Mark Acknowledgement Statements ● ITIL® is a registered trade mark of the Cabinet Office ● IT Infrastructure Library® is a registered trade mark of the Cabinet Office ● The Swirl logo™ is a trade mark of the Cabinet Office