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environmental management in the ISO        difficult to define doesn’t mean we         CQP, a quality consultant, says: “Both
              14000 series before the decision was       should rule it out saying: ‘We can’t de-    skillsets are equally important. To be an
              made to merge the documents and            fine competency, so we can’t assess it      effective auditor you need to under-
              create one piece of auditor guidance:      and we’re not going to have a standard.’    stand standards and business but also
              ISO 19011.                                 As an industry we have to look at how       communicate well. Auditors need to
                  Published in 2002, ISO 19011 is        auditors demonstrate their capability       make observations that lead to effective
              an important document for internal,        whether that should be through qualifi-     changes for their clients and the way
              external and supply chain auditors and     cations, training, experience, references   they communicate can do a lot towards
              is now going through a long-overdue        or an assessor watching audits.”            creating a constructive relationship.”
              revision. Charles Corrie, business pro-        While the debate as to how to assess        As the auditing profession looks
              gramme manager at BSI and secretary        auditors’ skills will no doubt continue,    to the future one thing is certain; the
              of ISO TC/176, explains: “ISO 19011        there appears to be consensus that          development of ISO 17021-2 and the
              worked well when there were only two       good auditors must possess a balanced       revision of ISO 19011 will shape the
              ISO management systems standards           combination of auditing knowledge           expectations and understanding of
              but now there are seven or eight, hav-     and soft skills. David Straker, MCQI        competency for years to come        qw




              ing only two paragraphs of competence
              criteria isn’t good enough. This has led
              the drive to revive ISO 19011 with the
              main work focused on bringing in ad-        UsefUl links
              ditional competence criteria.”
                  The guidelines are also being           Auditing Practices Group
              developed to include more modern            Created by ISO/TC 176 the APG publishes free guidance papers
              approaches such as process-based            online for auditors of ISO 9001
              auditing, which wasn’t included in the      www.bit.ly/ISO-APG
              first issue, and a section dedicated to
              audit risk – the failure of the auditing    CQI
              body to perform the audit correctly.        Offers auditing training courses and qualifications. The Body of
              ISO 19011, however, will remain purely      Quality Knowledge is also a valuable resource for auditors
              guidance for auditors and not a require-    www.thecqi.org
              ments standard. This is where ISO
              17021-2 comes in. Due for publication       INform
              in December 2010, ISO 17021-2 aims          IRCA’s quarterly e-zine includes useful advice and updates on all
              to create a framework for the compe-        aspects of auditing and management systems standards
              tencies needed to ensure an auditor is      www.irca.org/INform
              capable. Unlike ISO 19011, the stand-       www.twitter.com/IRCA_INform
              ard is being developed by ISO’s policy
              development committee on conformity
                                                          International Accreditation Forum
                                                          Produces auditing guidance and requirements for organisations
              assessment and will apply only to third-
                                                          www.iaf.nu
              party auditors.
                  The standard, which follows on from
                                                          International Register of Certificated Auditors
              ISO 17021 – the requirements standard
                                                          Global certification body IRCA offers auditors professional
              for auditing bodies – has caused con-
                                                          recognition in a variety of management systems sectors, including
              siderable debate within the profession
                                                          environment and information technology
              in its definition of competence. Paul       www.irca.org
              Simpson, MCQI CQP, technical man-           www.linkedin.co.uk/IRCA
              ager at the CQI, says: “ISO 17021-2 is
              trying to standardise certification from    Institute of Internal Auditors
              the point of view of putting in lines of    The UK’s only professional body exclusively focused on internal
              requirements. It includes requirements      auditing. The IIA hosts training courses and events and global audit
              for how to plan an audit, ensuring the      practice guides can also be downloaded from its website
              competence of auditors and putting in       www.iia.org.uk
              place a system that says they’re com-
              petent, but it doesn’t actually help our    The Auditor
              understanding of what competence is.”       Online edition of the bi-monthly newsletter includes practical
                  Others argue that such worries          articles on performing audits and topical debates
              shouldn’t stop the standard’s develop-      www.theauditoronline.com
              ment. Nina says: “Something being


              www.thecqi.org                                                                                                  qw   | APRIL 2010 | 39



p36-39_PeopleQWApril.indd 39                                                                                                                   18/3/10 14:33:06

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P39 people qw_april

  • 1. environmental management in the ISO difficult to define doesn’t mean we CQP, a quality consultant, says: “Both 14000 series before the decision was should rule it out saying: ‘We can’t de- skillsets are equally important. To be an made to merge the documents and fine competency, so we can’t assess it effective auditor you need to under- create one piece of auditor guidance: and we’re not going to have a standard.’ stand standards and business but also ISO 19011. As an industry we have to look at how communicate well. Auditors need to Published in 2002, ISO 19011 is auditors demonstrate their capability make observations that lead to effective an important document for internal, whether that should be through qualifi- changes for their clients and the way external and supply chain auditors and cations, training, experience, references they communicate can do a lot towards is now going through a long-overdue or an assessor watching audits.” creating a constructive relationship.” revision. Charles Corrie, business pro- While the debate as to how to assess As the auditing profession looks gramme manager at BSI and secretary auditors’ skills will no doubt continue, to the future one thing is certain; the of ISO TC/176, explains: “ISO 19011 there appears to be consensus that development of ISO 17021-2 and the worked well when there were only two good auditors must possess a balanced revision of ISO 19011 will shape the ISO management systems standards combination of auditing knowledge expectations and understanding of but now there are seven or eight, hav- and soft skills. David Straker, MCQI competency for years to come qw ing only two paragraphs of competence criteria isn’t good enough. This has led the drive to revive ISO 19011 with the main work focused on bringing in ad- UsefUl links ditional competence criteria.” The guidelines are also being Auditing Practices Group developed to include more modern Created by ISO/TC 176 the APG publishes free guidance papers approaches such as process-based online for auditors of ISO 9001 auditing, which wasn’t included in the www.bit.ly/ISO-APG first issue, and a section dedicated to audit risk – the failure of the auditing CQI body to perform the audit correctly. Offers auditing training courses and qualifications. The Body of ISO 19011, however, will remain purely Quality Knowledge is also a valuable resource for auditors guidance for auditors and not a require- www.thecqi.org ments standard. This is where ISO 17021-2 comes in. Due for publication INform in December 2010, ISO 17021-2 aims IRCA’s quarterly e-zine includes useful advice and updates on all to create a framework for the compe- aspects of auditing and management systems standards tencies needed to ensure an auditor is www.irca.org/INform capable. Unlike ISO 19011, the stand- www.twitter.com/IRCA_INform ard is being developed by ISO’s policy development committee on conformity International Accreditation Forum Produces auditing guidance and requirements for organisations assessment and will apply only to third- www.iaf.nu party auditors. The standard, which follows on from International Register of Certificated Auditors ISO 17021 – the requirements standard Global certification body IRCA offers auditors professional for auditing bodies – has caused con- recognition in a variety of management systems sectors, including siderable debate within the profession environment and information technology in its definition of competence. Paul www.irca.org Simpson, MCQI CQP, technical man- www.linkedin.co.uk/IRCA ager at the CQI, says: “ISO 17021-2 is trying to standardise certification from Institute of Internal Auditors the point of view of putting in lines of The UK’s only professional body exclusively focused on internal requirements. It includes requirements auditing. The IIA hosts training courses and events and global audit for how to plan an audit, ensuring the practice guides can also be downloaded from its website competence of auditors and putting in www.iia.org.uk place a system that says they’re com- petent, but it doesn’t actually help our The Auditor understanding of what competence is.” Online edition of the bi-monthly newsletter includes practical Others argue that such worries articles on performing audits and topical debates shouldn’t stop the standard’s develop- www.theauditoronline.com ment. Nina says: “Something being www.thecqi.org qw | APRIL 2010 | 39 p36-39_PeopleQWApril.indd 39 18/3/10 14:33:06