1. John J. Regan
1300 S. Puget Drive #513 | Renton, WA 98055
john.regan@t-mobile.com | 425.444.1330
Business Experience
T-Mobile USA – Bellevue, WA
Content Owner: October 2011 – Present (Full-time Employee)
 Serve as company content owner for all marketing, promotions, offers and rebates—
including large-scale T-Mobile promotions such as Valentine’s Day and Holiday sales events
 Manage internal and external content for customer service, sales, and web channels using
the Jive Software platform and HTML editor
 Write, edit, and develop articles, documents, and presentations for T-Mobile sales, web, and
customer service channels
 Created communications plans for new product launches and promotions
 Write daily news articles and create content for customer service, sales, and web channels
 Create content, talking points, and scripting for T-Mobile social media sites such as
Facebook, Google+, and Twitter
Content Editor/Writer: January 2007 – September 2011 (Full-time Employee)
 Wrote, edited, and developed articles, documents, and presentations for T-Mobile sales,
web, and customer service channels
 Created communications plans for new product launches and promotions
 Write daily news articles and create content for customer service, sales, and web channels
 Create content, talking points, and scripting for T-Mobile social media sites such as
Facebook, Google+, and Twitter
Corporate Communications Writer: May 2006 – October 2006 (Contract Employee)
 Wrote daily news articles for T-Mobile’s IT and engineering websites
 Updated long-term content via content intake system for both sites
 Performed other assignments as needed by T-Mobile Corporate communications and other
departments
Western Wireless Corporation – Issaquah, WA
Customer Relations Specialist: 2003 – 2006 (Full-time Employee)
 Assisted customers through responses to website emails and letters
 Proactively investigated, researched, and resolved issues for customers
 Wrote, edited, and revised team common response templates
Customer Care Representative: 2001 – 2003 (Full-time Employee)
 Fielded customer care, activations, prepaid, technical troubleshooting, and WLNP calls
 Performed email update requests and processed online forms for sales representatives
Education & Skills
 Master of Professional Writing, Chatham University – December 2011
 Technical Editing Certificate, Bellevue College – June 2005
 Bachelor of Arts in English Literature, Saint Michael’s College – May 1990
 Skills: HTML, Dreamweaver, Robohelp, writing, editing, proofreading, publishing, web
design, collaborative writing, marketing writing, crafting email push communications
Volunteer
 Society for Technical Communication (STC) Puget Sound Chapter: 2011 – present, Web
Services Manager: Update and maintain STC website
 T-Mobile Huddle Up: Assist at area soup kitchens and food banks with fellow employees