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IBM TECH-SUPPORT ORIENTATION PROGRAM Ramakrishna Rao Ramaraju IT Curve, Hyderabad.
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CALL CENTER & BPO ,[object Object],[object Object],[object Object]
CALL CENTER
BPO EQUATION ,[object Object]
BPO – WIIFM ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What gets measured? ,[object Object],[object Object],[object Object]
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What to concentrate ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SPEAKING SECTION ,[object Object],[object Object],[object Object],[object Object],[object Object]
LISTENING SECTION ,[object Object],[object Object],[object Object],[object Object]
Concepts of Computer Science ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions (1-5) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Answers (1-5) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Questions (6-10) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Questions (11-15) ,[object Object],[object Object],[object Object],[object Object],[object Object]
CORPORATE ETIQUETTE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
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