1. RAJESH PALERU
Email: Paleru.Rajesh@gmail.com Mobile No: +91-9550797330
Rajesh.Paleru@gmail.com
Career Objective:
To pursue a challenging career in a progressive environment where learning, innovation and
creativity is encouraged, where my skill set can be enhanced to their maximum potential to
contribute to the overall success and growth of the organization.
Areas of exposure: Oracle Basics ~ Telecom Product GENEVA / INFINYS ~ SQL & PL/SQL
~ UNIX & UNIX Shell Scripting.
Professional Job Experience:
ORGANISATION Convergys Information Management Group
Hyderabad, INDIA.
DURATION FROM January 2011
TO Present
Department Application Partner Services (APS).
Designation Associate, Prog/Analysis (Client Support Analyst)
Project:
Client : More than 80 clients
Team Size : 21
Environment : Convergys IRB, UNIX Shell Scripting, SQL, PL/SQL
Duration : Jan 05th 2011 – Till date
Project Details :
This project involves the support for the software product and any
configuration/implementation/upgradation for Geneva/Infinys Rating and Billing software. We
provide support to clients in Europe Middle East Africa region and currently handling more than
80 clients who are using Infinys as their rating and billing solution.
The support process deals with providing solutions to problems raised against the software
including client’s day-to-day operation, configuration, customization, installation and
implementation based on the client’s requirement.
The entire process is well defined and is an End-to-End service. We follow the ITIL
standard practices in order to provide effective and efficient services.
Roles & Responsibilities:
• Investigate, replicate and find out the root cause analysis
• Provide solutions and workarounds based on SLA's
• Be a 24/7 support, with both day and night shits alternatively
• Manual testing of Patches before released to client
• Support Geneva, IRB and TAP3
• Logging Client raised Incidents in Internal tracking tool WMS

2. • Implementation of changes/services
• Providing IT solutions through existing systems
• Collect information to analyze and evaluate existing or proposed systems.
• Investigate and analyze information and to draw conclusions.
• Plan, implement, test & troubleshoot system software.
• Develop systems solutions for operational problems.
• Need to follow the End to End process designed for every client.
• Mostly involved in analyzing the root cause for every incident raised by the clients.
• Direct communication with clients whenever required, on basis of the SLA.
• Use PL/SQL scripts and UNIX instances to analyze the incidents and find the root cause,
if required, can give the direct response to client with solution.
• Migration to various versions of Geneva (IRB) whenever required.
• Owning total responsibility on all issues raised by clients.
Education Details:
Marks
Course Institution University From-To (%)
P.B.Siddhartha College of Acharya Nagarjuna
MCA Arts & Science, University 2007-201 73.76
Vijayawada 0
SRIJI College, Acharya Nagarjuna
B.Sc Maddiralapadu (vill), University 2004-200 79.55
Ongole 7
N.K.R.M Jr. College, Board of
I.P.E Ongole Intermediate 2002-200 87.70
Education 4
S.S.C Z.P.H School, School of Secondary 2001-200
82.16
Edumudi (vill) Education 2
Technical Skill Set:
Product Knowledge Geneva core product knowledge.
Infinys Rating and Billing (IRB).
Web Applications HTML, Servlets, JSP
Database Oracle 9i
Programming Languages C, C++, PL/SQL, Core Java, Shell Scripting
Operating systems HP UX 11.0, Windows XP.

3. Trainings Attended in Convergys:
• Telecom Domain knowledge training.
• PL/SQL & SQL training.
• SQL tuning training.
• Infinys 2.2 Product training (Both configuration & Day to Day operations).
• Infinys 3.0 Delta training.
• Infinys 4.0 Delta training.
• Client facing skills training.
• Infinys CSM 2.2 Extensibility overview & Workshop.
• Ethics and Privacy Compliance.
• End-to-End (E2E) Support Work Flow Training.
Skills Acquired:
• Good in client communication & situation handling
• Good in Geneva 5.2, 5.3, IRB 2.2, 3.0.
• Installed completely IRB 3.0.14 and did configuration & operations on test base.
• Have good knowledge in Rating, Billing and Discounts (Rating time & Billing time).
Personal Particulars:
 Date of Birth: 27th March’87.
 Alternate E-mail: palerurajesh@yahoo.com
 Passport Status: Yes
 Languages Known: English, Telugu & Hindi.
Declaration:
I hereby declare that the above-mentioned information is correct up to my knowledge and I
bear the responsibility for the correctness of the above-mentioned particulars.
Place: Hyderabad
Date: [Rajesh Paleru]