Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Communicating Bad News<br />
hH<br />How to communicate bad news?<br />
Our situation<br /><ul><li>State the bad news
Use buffer statements effectively
Be clear, don’t try to              obscure  the situation</li></li></ul><li>KEY:<br />Be visible and honest throughout an...
How Did This Happen?<br />Explain:<br /><ul><li>Any relevant history, facts, or strategies
Original assumptions that are no longer valid</li></li></ul><li>Recommendation or Decision<br /><ul><li>State the recommen...
Discuss how recommendation addresses the problem
Discuss how plan will address hardships resulting from action</li></li></ul><li>Our Vision for the Future<br /><ul><li>Rea...
Upcoming SlideShare
Loading in …5
×

Communicating Bad news

1,000 views

Published on

An attempt to see how bad news can be communicated effectively to get a positive result.

Published in: Business
  • Be the first to like this

Communicating Bad news

  1. 1. Communicating Bad News<br />
  2. 2. hH<br />How to communicate bad news?<br />
  3. 3. Our situation<br /><ul><li>State the bad news
  4. 4. Use buffer statements effectively
  5. 5. Be clear, don’t try to obscure the situation</li></li></ul><li>KEY:<br />Be visible and honest throughout and &quot;speed the bad news&quot;.<br />
  6. 6. How Did This Happen?<br />Explain:<br /><ul><li>Any relevant history, facts, or strategies
  7. 7. Original assumptions that are no longer valid</li></li></ul><li>Recommendation or Decision<br /><ul><li>State the recommended course of action or decision
  8. 8. Discuss how recommendation addresses the problem
  9. 9. Discuss how plan will address hardships resulting from action</li></li></ul><li>Our Vision for the Future<br /><ul><li>Reaffirm your goals
  10. 10. Set expectations for future
  11. 11. Set a time for expected results</li></li></ul><li>Summary<br />Remember key points that will give audience confidence or improve their morale<br />
  12. 12. m<br />Make them accept it with a smile…<br />

×