Can we draw this BPM on paper showing shapes arrows and connectors? Flow chart is very confusing. Paper-based systems worked for decades, but they were relatively inefficient and prone to error. Why? To understand this, you need a more detailed view of the process: It began with a customer order (usually via phone or fax). An employee at the tug company wrote down the work that needed to be done; that description would then be rewritten and handed to tug captains as a job to do; dispatchers would copy it again onto the dispatch log sheet. When the job was completed, the captains handed their log sheets back to the dispatchers. Dispatchers reviewed the sheets and sent a delivery notice to their customer. The log sheets would then get passed to accounting staff, who rewrote (or retyped) the entire job into an invoice and sent it out. Finally, the accountant would have to re-enter all the invoicing details into the accounting system. Paper-based systems worked for decades, but they were relatively inefficient and prone to error. Why? To understand this, you need a more detailed view of the process: It began with a customer order (usually via phone or fax). An employee at the tug company wrote down the work that needed to be done; that description would then be rewritten and handed to tug captains as a job to do; dispatchers would copy it again onto the dispatch log sheet. When the job was completed, the captains handed their log sheets back to the dispatchers. Dispatchers reviewed the sheets and sent a delivery notice to their customer. The log sheets would then get passed to accounting staff, who rewrote (or retyped) the entire job into an invoice and sent it out. Finally, the accountant would have to re-enter all the invoicing details into the accounting system. .