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Supply Chain Management & BYOD…
Hand In Hand For Future Growth.




Rahul Bansal FT 13460
Saket Sharma FT 13468
Great Lakes Institute of Management, Chennai




                                      Great Lakes Institute of Management, Chennai
Supply Chain Management & BYOD…
Hand in Hand for future growth.
Abstract
Supply Chain today is one of the major areas for differentiation between vendors for
theirrespective customers. The most effective supply chains try to reduce costs and
increase efficiency, although investment from the vendor also increases.
Most of the people today buy smartphones to enjoy the various benefits of the Internet
as well as the various applications that have been developed to make their experience
pleasurable. BYOD or Bring Your Own Device helps industries in reducing their
investments and help employees to use their own devices to improve their efficiency at
work and in turn improving the efficiency of the Supply Chain.
Since all the data will be transferred from the company Wi-Fi network / Data Network,
the inventory levels can also be controlled irrespective of the location of the responsible
personnel.

The benefits of BYOD are as follows: -
       Helps reduction in Capital Costs and hence reductionof Over-Heads.
       No training required on new devices as the employee is well versed with their
       own device.




                                                                       Image 1

                                          Great Lakes Institute of Management, Chennai
The benefits of BYOD in SCM are as
follows: -

      Easier Traceability.

      Improves efficiency.

      Cost Cutter, Revenue Growth.

      Faster, better and      on-time
      communication.




                                                                             Image 2



Academic Guide:
      Mr S. Ramanathan - +91 9176643039 - (Email Id: ram1951@hotmail.com)

Focus Company:
      WABCO INDIA LIMITED - Mr M. S. Ravi Kumar
   Phone Number: +91 9840270205 - (Email ID: RaviKumar.MS@wabco-auto.com)

      Deloitte Touché Tohmatsu India Private Limited

      Accenture India

Key words:Supply Chain Management, Bring Your Own Device (BYOD), IT Innovation,
Firm Performance, Inventory, Empirical Research, Manufacturing Industry.




                                        Great Lakes Institute of Management, Chennai
Introduction

Supply Chain and Supply Chain Management

Christopher (1998) during his research defines Supply Chain management as the
management of Upstream and Downstream relationships in order to deliver superior
customer value at a lesser cost to the Supply Chain. In their work, Croxton et al (2001)
then suggested that the following activities need to be defined prior to the order
fulfillment process: Generating, Communicating, Entering, Processing, Picking and
delivering customer orders.
For any Supply Management to function effectively, the following entities have to work
in cordial relations: -



                  •For Raw
    Supplier       Material, Labor &
                   Other Services


                                 •For conversion of Raw
                                  material into final
               Manufacturer       products using labor
                                  and other services.


                                                •Helping the manufacturer
                                                 distribute his produce to
                                Distributor      the reach of the end
                                                 customer.


                                                              •The medium through
                                                Retailer       which the distributors
                                                               reach the customers.



                                                                               Diagram 1

The flow of information and money goes from through the opposite route i.e., from the
customers to the retailers and through the distributors reaching the manufacturer who
then repay their suppliers.




                                         Great Lakes Institute of Management, Chennai
Since there is a feedback circuit that is in place and relates the customer directly to the
manufacturer, this area has become one of the most studied area by the academicians.
Be it with the perspective of designing the model for Supply Chain or even trying to
improve the customer delight with the help of Supply chains. This has also led to
different academicians defining Supply chains in their own words. Few of the definitions
that we have used to leverage our study on the development of Supply Chains (SC) and
Supply Chain Management (SCM) is as under:

As defined by Benita M Beamon (1998), a Supply Chain is an integrated manufacturing
process where the raw materials are converted into final products before they are
delivered to the customers.

Wikipedia defines SCM as; it is management of a network of
interconnected businesses involved in the provision of product and service packages
required by the end customers in a supply chain. Supply chain management records
movement and storage of raw materials, WIP inventory, and finished goods from
manufacturer to end customer.

Council for Supply Chain Management Professionals or CSCMP’s defines Supply Chain
Management as the process that comprehensively includes all activities relating to
procurement, conversion and logistics.

Importantly, it requires channel partners to collaborate and coordinate. The channel
partners as mentioned above could be the intermediaries, suppliers, third party service
providers, or even customers. In essence, it integrates the supply and demand within
and across companies.

In their work, Gunasekaran et al. (2001) identified outsourcing as an important trend
present in industry. Indeed, outsourcing is becoming one of the main strategies adopted
by organizations that find it increasingly difficult and less economical to produce their
needs on their own. The authors emphasized that the ever-increasing trends in
globalization and customer responsiveness demand logistics-sensitive organizations.

Reduction of time to market, switching from mass production to mass customization
and compression of product life cycles are trends forcing permanent changes to the way
companies do business. Business drivers affecting supply chain management policies in
sectors such as retailing and manufacturing include:
           Cost management including cost reduction and efficiency (Mehta, 2004;
           Olhager and Selldin, 2004);

                                          Great Lakes Institute of Management, Chennai
Fluctuations in customer needs (Coronado et al., 2002);
           Unpredictable yet new business opportunities (Gunasekaran et al., 2001);
           Environmental sustainability (Turkay et al., 2004);
           Adoption of IT resources (Ho and Lin, 2004);
           Adoption of manufacturing technology (Khouja and Kumar, 2002);
           Performance and Stabilization (Bullinger et al., 2002; Chan, 2003);
           Reduction or complete elimination of waste in business operations (Mason-
           Jones et al., 2000); and
           Slim profit margins (Munson et al., 2003).

For SCM implementation, developing a long-term relationship within the chain links is
the prerequisite for success. In order to alleviate conflict or any understanding between
the links, it is essential to set confirmed goals for all members of the supply chain at the
very beginning.
The notion of Supply Chain management as used in many research findings is usually
linked with the globalization of manufacturing and the tendency for manufacturers to
source their inputs, which requires management of profitable ways of regulating
worldwide flows of inputs or outputs. The principal focus of market competition in such
situations is not only between goods, but also between the Supply Chains delivering the
goods, suggests Assey Mbang Janvier-James (2011).

The aim of supply chain management is to establish a link between the entire
production and distribution channels of a product or service in order to satisfy customer
needs and requirements. Such requirements include product quality, price, product line,
order fill rate, order cycle time, order/shipment information, and frequency of delivery
(Tracey, 1997). Thus, members of the supply chain network must maintain and sustain
customer-driven culture and offer the right product at the right place at the right time
and at the right prices (Fisher et al., 2000).




                                          Great Lakes Institute of Management, Chennai
Information Technology and Supply Chain




                                                                                Image 3

The focus of this integration in the context of internet-enabled activities is generally
referred to as e-SCM. Merging these two fields (SCM and the internet) is a key area of
concern for contemporary managers and researchers. Managers have realized that the
internet can enhance SCM decision making by providing real-time information and
enabling collaboration between trading partners.
As mentioned by Ila Manuj, John T. Mentzer (2008), in the supply chain industry, there
are many different types of risk. Risks are all those things that keep you away from the
perfect path and perfect outcomes and (you) got to be able to translate (risks) into
dollars somehow.
David L. Olson, Desheng Dash Wu suggest that strategy such as information sharing and
pooling demand, increased flexibility and capability can be employed to improve end-to-
end transparency leading to more efficient risk management.
Christina W.Y. Wong, Kee-hung Lai, and T.c.e. Cheng suggest that the conceptualization
of information integration revolves around the fundamental notion of developing
information sharing infrastructure in the Supply Chain with electronic linkages to


                                        Great Lakes Institute of Management, Chennai
facilitate timely, accurate, and standardized data exchange across internal and external
organizational functions.
Effective information sharing is considered as one of the most basic capabilities of the
supply chain process, information shared in interactive systems and supply chain is
including information between direct partners and also in the entire supply chain
network. Effective information sharing is considered as one of the most basic
capabilities of the supply chain process (Rahman Seresht and Afsar, 2008).

Bring Your Own Device (BYOD)
Two very different, but interrelated phenomena have been occurring over the last
decade. The first is commonly referred to as the “Consumerization of Information
Technology.” The second is the diminishing difference between work life and personal
life experienced by many employees of the organization. The result of this is the growth
of BYOD of Bring Your Own Device.
As mentioned by Zielinski, Dave (HRMagazine, 2012), BYOD or Bring Your Own Device,
began with a simple question posed by frustrated employees: "Why is the laptop or
smart phone I use at home so much better than what I have in the workplace?" Today,
fueled by the growing popularity of Apple's iPad and iPhone, more organizations are
allowing workers-beyond just the executive and information technology staffs-to use
personal mobile devices at work.
“New technologies and new implementations of existing technologies, such as mobile
devices, exploded, Bring your own device [BYOD] has exploded. People want to be
connected everywhere.” says Seth Shestack, associate director of information security
at Temple University, in Philadelphia (CIO Digest, July 2011 Page 34).

Supply Chain Management and Information Technology, Bring Your Own Device

The flow diagram for the Supply Chain
has been mentioned below for
                                                                        Supplier
reference and easy explanation of the
management of the chain. As we all
know, each and every link in the chain is                      Manufacturer

as important as the previous and the
next one. If any link in the chain falls
                                                                       Distributor
short of perfect, the chain can be a
disaster and cannot be managed
efficiently.                                                     Retailer




                                                                              Diagram 2


                                            Great Lakes Institute of Management, Chennai
Though the above chain we realize that the Retailer is as important as the Supplier or
the manufacturer or the distributor. Most executives today, view globalization as a
source of competitive advantage (Trent and Monczka, 2003).

The implementation of BYOD in the above chain can help us leverage the performance
of the chain making each link as strong as the other. For Example, if our suppliers are
aware of the stocks availability at our end, it would be very easy for them to replenish
their stocks and our inventories for a smooth working and non-stop production.
Similarly, If the manufacturer is aware of the current / live status of the availability of
the product at the distributor’s end or even the retailer’s end, it would be easy for us to
start with the production & processing of the raw material in order to feed the end
customer in time. The above example stated is one of the easiest ways in which an
efficient supply chain can be described.

The most important aspect of an efficient supply chain which is evident from the above
example is the tracking of inventories / stocks at one link before and after your own link.
This is generally done today with the help of high end computers systems with heavily
loaded servers with software for ERP, CRM, security systems and various other IT
infrastructure developed by various industries. In spite of the above heavy investments
done in the industry, the employee feels left out of the whole process when he is
suddenly bombarded with the news of deficient supplies from any supplier.

Even though the companies have invested heavily in the above infrastructure
development, the end result leaves employees in not being able to perform to their best
due to the live data unavailability. To increase the productivity and satisfaction of
employees the companies/ industries again invested in devices like Blackberry® which
helps them to keep in touch with each other through mails. But yet again this strategy
implemented by the companies led to higher level of investment and dissatisfaction
amongst its employees, as most of them needed time to get accustomed to the devices.
This also led to the thought "Why is the laptop or smart phone I use at home so much
better than what I have in the workplace?” Zielinski, Dave (HRMagazine, 2012).




                                          Great Lakes Institute of Management, Chennai
Image 4


To overcome the same, most of the companies have now implemented the BYOD
strategy or the Bring Your Own Device policy. This policy defines the requirement of the
device by an employee that shall be then re-configured to the Companies personal
network giving access to the employees with real-time data across various links of the
Supply Chain. Since the employee as opposed to the earlier situation of company giving
the device now selects the device, the employee is more confident and efficient while
working.
To understand the causative factors that may reinforce employee attitudes and
behaviors, Herzberg et al. (1959), in his classical work, suggests, “Workers can be asked
to indicate spontaneously what they like or dislike about their jobs. An analysis of these
comments would reveal the existence of some of the factors listed. Their relative
importance can be deduced either by the frequency with which they are given by the
workers or by some method of weighting the vigour of like or dislike” (pp. 6-7).




                                         Great Lakes Institute of Management, Chennai
Image 5
The companies have now been able to reduce their IT Capital costs as the devices for
working are now bought by the employees rather than picking it up from the IT
department.

                                               Though this has considerably increased
                                               the risk of data theft, many companies
                                               such as Littler, an Employer and Labor
                                               Law Solutions provider, have also come
                                               up with the LITTLER strategy or the
                                               Lead, Inspect, Teach, Train, Launch,
                                               Examine and Report Strategy.




                               Image 6




                                         Great Lakes Institute of Management, Chennai
Method

        Marketing research is the systematic and objective identification, collection,
analysis, dissemination, and use of information for the purpose of assisting
management in decision making related to identification and solution of problems and
opportunities. It consists of six steps that define the tasks to be accomplished in
conducting a marketing research study.
        We tested the benefits of implementing BYOD in Supply Chain. In defining this
problem, we had considered the purpose of the study, the relevant background
information, the information needed and how it had been used in decision-making. We
discussed with the decision makers, took interviews with industry experts, and perhaps,
some qualitative research.
        After the problem had been identified, research design formulation is done. It is
a blueprint or a framework for conducting the marketing research project. Research
design is of two types. Since, we do not need to determine any cause and effect
relationships, we will not go for causal research. We would conduct exploratory
research, precisely defined the variable and also designed appropriate scales to measure
them.
        Market Research data is of two types – Primary Data and Secondary Data.
Primary data may be qualitative or quantitative. The objective of qualitative research is
to gain a qualitative understanding of the underlying reasons and motivations. But the
objective of this research is to quantify the data and generalize the results from the
sample to the population of interest. Hence, we would be doing Quantitative analysis of
the data.
        To consider a set of respondents for the data, we choose employees of WABCO
India Limited from different departments such as Sourcing & Procurement, Production,
Quality, Sales, Stores and Logistics. To obtain information from these respondents, we
had formalized a set of questions in the form of a questionnaire. A questionnaire helps
to minimize the response error and it also uplifts, motivates and encourages the
respondents to become involved in the interview.
        A questionnaire containing constructs with multiple items is devised to measure
the identified variables in agreeable scales. The scale used in our research is only
nominal scale.
        The survey responses wereanalyzed through SPSS.

Reliability Factor

        In statistics, Cronbach's α (alpha) is a coefficient of reliability, named after by Lee
Cronbach. It is commonly used as a measure of the internal consistency or reliability of
a psychometric test score for a sample of examinees.
        The reliability score of each scale will be taken and the score would be above the
desired value of 0.60. The scales, which fail to deliver the optimum Cronbach’s Alpha,
will be omitted from the final test statistics.
        After finalizing the scales for the SPSS, then we would do a correlation check on
the data set obtained from the survey. After collating the data, we would do the One-

                                            Great Lakes Institute of Management, Chennai
way ANOVA to find the significance of the variables that we have considered. By finding
the values of significance <0.05, we would accordingly accept or reject the hypothesis.
        When examining the differences in the mean values of the dependent variable
related to the effect of the controlled independent variables, this analysis will conclude
our postulates and would clearly give us a picture of whether the independent variables
are significant on the dependent variables or not.

Hypothesis Postulated:
       Hypothesis 1 (H0): BYOD does not increase the risk of Security Breaches.
       Hypothesis 2 (H1): BYOD reduces capital costs in industries.
       Hypothesis 3 (H2):BYOD increases employee satisfaction.

Variables:
       Independent Variables:        Cost, Employee Satisfaction, Security Risk
       Dependent Variables:           Revenue, Working Efficiency, Risk Management

Correlation
        We have created one null Hypothesis and two Hypotheses to test the constructs.
To test the significance of the constructs, we will be analyzing the Variance (ANOVA). It
is used to measure how much the dependent variable varies within a group related to
differences.

Results
        The data collected from WABCO Limited consists of 133 samples. Using the
Questionnaire, we created constructs by combining various questions. The constructs
are as follows: -

       BYOD
          1. Are you satisfied with the device provided by the company
          2. Using my Personal Device at work, I will

       EFFICIENCY
          1. I were given a choice by the company to use my own device at work, I
              think that my Productivity
          2. I were given a choice by the company to use my own device at work, I
              think that my effectiveness in decision making
          3. Would you support the BYOD Program at your place of work
          4. I am okay with the company downloading software in my personal device
          5. What percentage of hours/ week you use your own device during work
              hours
          6. What percentage of hours/ week you use your own device after work
              hours

       COST
          1. How much am I willing to spend on my personal Mobile?


                                         Great Lakes Institute of Management, Chennai
2. How much am I willing to spend on my personal Laptop?

       SECURITY
          1. I am not looking for refund If I am allowed to use my own device at work
          2. I trust the IT department of my company to secure all the devices

       HAPPINESS
          1. I am worried that using my device at work could release my personal
             data in the company network.
          2. If I bring my own device, I believe the cost to the company.
          3. I believe employees will use the company data against the company.

        For Regression, the Independent Construct is BYOD and the Dependent
Constructs considered are EFFICIENCY, COST, SECURITY, and HAPPINESS. After doing the
analytic treatment, weanalyzed that the entire hypothesis was significant.

All the hypotheses that were assumed were absolutely in line with the regression results
that were received.

DEPENDENT                 INDEPENDENT            R – SQUARE               ANOVA

EFFICIENCY                BYOD                   .600                     Significance

COST                      BYOD                   .697                     Significance

SECURITY                  BYOD                   .772                     Significance

HAPPINESS                 BYOD                   .401                     Significance



Discussion

The implication of the research on future growth of Supply Chain and BYOD has been
established quantitatively. The results indicate the importance of the concept of BYOD
used in order to enhance the capability of regular Supply Chains. Supply Chain
Management is the differentiating factor for any industry today. As budgets continue to
tighten, initiatives like BYOD become more and more appealing to the companies. This
in-turn will help the industries to cater to global needs effectively. The use of own
devices will help them engage more productively in their daily work. The concern of
security breaches that were raised during the inception of the BYOD concept have been
well managed by the respective IT departments. This has enabled the users to move
forward with integration of their devices to the company infrastructure.

The research initially was based on variables like Cost, Security and Efficiency. However,
while working closely with the industry we found that Happiness was also one of the

                                         Great Lakes Institute of Management, Chennai
reasons for implementing BYOD. This shows us that the companies today not only focus
on the requirements of their clients but also make sure that the employees are happy in
the new culture while new technologies are being implemented.

The limitations of this research are as follows:
   1. The respondents could be novice in terms of the emerging concepts used in the
       survey.
   2. Survey is also limited in terms of the restriction to a single business unit of a big
       group of WABCO Ltd.
   3. The business unit was working on the concept of BYOD and has not completely
       implemented this in their daily working. This hides the response of BYOD to
       Guest Access and Security Zoning.
   4. BYOD is only one part of the solution as the systems become more complex so
       do the work-place.

Future research in this regard could explore the possibilities of establishing the
relationship between centrally coordinated IT Infrastructure of Global Business Unit and
concept of BYOD applicable to the devices of the employees. This will be of help in
situation where we need to study a market or client behavior. In addition to the current
research, further research can be extended in the areas of BYO mentality. As of now
progress has already been made in the areas of Bring Your Own Service (BYOS) and
Bring Your Own Applications (BYOA).




                                          Great Lakes Institute of Management, Chennai
List of References

      A New Introduction to Supply Chains and Supply Chain Management: Definitions
      and Theories Perspective Assey Mbang Janvier-James (October 2011).
      Automotive supply chain models and technologies: a review of some latest
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      Michaelides and Dennis F. Kehoe, The University of Liverpool Management
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      Benita M Beamon 1998, Supply Chain Design and Analysis: Models and Methods
      Bullinger, H., Kuhner, M. and Van Hoof, A. (2002), “Analysing supply chain
      performance using a balanced measurement method”, International Journal of
      Production Research, Vol. 0 No. 15, pp. 3533-43.
      Christina W.Y. Wong, Kee-hung Lai, and T.c.e. Cheng, Value of Information
      Integration to Supply Chain Management: Roles of Internal and External
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      Christopher, M. (1998), Logistics & Supply Chain Management: Strategies for
      Reducing Cost and Improving Service, Financial Times Pitman Publishing, London.
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      Cristina Giménez, Helena R. Lourenço, (2008),"e-SCM: internet's impact on supply
      chain processes", The International Journal of Logistics Management, Vol. 19 Iss:
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                                        Great Lakes Institute of Management, Chennai
Ila Manuj, John T. Mentzer, (2008),"Global supply chain risk management
strategies", International Journal of Physical Distribution & Logistics
Management, Vol. 38 Iss: 3 pp. 192 – 223.
Image        1      :     http://www.indianjournals.com/glogift2k6/glogift2k6-1-
1/theme_1/Article%2018.htm
Image 2: http://www.networkworld.com/community/node/28342
Image 3: http://www.networkworld.com/community/node/28342
Image 4: http://blogs.t-systems.de/mws/2012/02/19/byod-bring-your-own-
device/
Jendy P.F. Leung, K.S. Chin, "An AHP Based Study on Critical Success Factors for
the Supply Chain Management in Hong Kong Manufacturing Industry", Asian
Journal on Quality, Vol. 5 Iss: 2 pp. 132 - 140David L. Olson, Desheng Dash Wu,
(2010),"A review of enterprise risk management in supply chain", Kybernetes,
Vol. 39 Iss: 5 pp. 694 – 706.
Khouja, M. and Kumar, R. (2002), “Information technology investments and
volume-flexibility in production systems”, International Journal of Production
Research, Vol. 40 No. 1, pp. 205-21.
Mason-Jones, R., Naylor, B. and Towill, D. (2000), “Lean, agile or leagile?
Matching your supply chain to the marketplace”, International Journal of
Production Research, Vol. 38 No. 17, pp. 4061-70.
Mehta, J. (2004), “Supply chain management in a global economy”, Total Quality
Management & Business Excellence, Vol. 15 Nos 5/6, pp. 841-8.
Munson, C., Hu, J. and Rosenblatt, M. (2003), “Teaching the costs of
uncoordinated supply chains”, Interfaces, Vol. 33 No. 3, pp. 24-39.
Rahman Seresht and Afsar (2008). The effect of information Sharing on
competitive strategy and supply chain performance, Iranian journal of
information technology.1, pp37-48.
Tracey, M. (1997), Logistics/purchasing             effectiveness, manufacturing
performance: instrument development and causal model analysis , Emerging
Issues in Purchasing and Management, Vol 1, pp. 133-49.Supply Chain.
Trent, R.J. and Monczka, R.M. (2003), “Understanding integrated global
sourcing”, International Journal of Physical Distribution & Logistics Management,
Vol. 33 No. 7, pp. 607-29.
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Wikipedia,                    Available                   Online                -
http://en.wikipedia.org/wiki/Supply_chain_management



                                 Great Lakes Institute of Management, Chennai
Zielinski,     Dave       (HRMagazine,     2012)     available   online
http://search.proquest.com/docview/920318322/1394829F8C66F761A73/2?acc
ountid=32499.




                             Great Lakes Institute of Management, Chennai
Annexure 1
Questionnaire
    Do you use company devices for personal use
1   1       YES
    2       NO
    Are you satisfied with the device provided by the company
    1       HIGHLY DISSATISFIED
    2       DISSATISFIED
2
    3       NEUTRAL
    4       SATISFIED
    5       HIGHLY SATISFIED
    Using my Personal Device at work, I will be
    1       HIGHLY DISSATISFIED
    2       DISSATISFIED
3
    3       NEUTRAL
    4       SATISFIED
    5       HIGHLY SATISFIED
    I were given a choice by the company to use my own device at work , I think that my
    Productivity will
    1       HIGHLY DISSATISFIED
4   2       DISSATISFIED
    3       NEUTRAL
    4       SATISFIED
    5       HIGHLY SATISFIED
    I were given a choice by the company to use my own device at work , I think that my
    effectiveness in decision making would
    1       HIGHLY DISSATISFIED
5   2       DISSATISFIED
    3       NEUTRAL
    4       SATISFIED
    5       HIGHLY SATISFIED
    Would you support the BYOD Program at your place of work
    1       HIGHLY DISAGREE
    2       SOMEWHAT DISAGREE
6
    3       NEUTRAL
    4       SOMEWHAT AGREE
    5       HIGHLY AGREE
    I am okay with the company downloading software in my personal device
7
    1       HIGHLY DISAGREE

                                    Great Lakes Institute of Management, Chennai
2        SOMEWHAT DISAGREE
     3        NEUTRAL
     4        SOMEWHAT AGREE
     5        HIGHLY AGREE
     What percentage of hours/ week you use your own device during work hours
     1        0% - 10%
     2        10% - 30%
8
     3        30% - 50%
     4        50% - 70%
     5        70% - 100%
     What percentage of hours/ week you use your own device after work hours
     1        0% - 10%
     2        10% - 30%
9
     3        30% - 50%
     4        50% - 70%
     5        70% - 100%
     If I bring my own device, I believe the cost to the company
     1        HIGHLY DECREASE
     2        SOMEWHAT DECREASE
10
     3        NEUTRAL
     4        SOMEWHAT INCREASE
     5        HIGHLY INCREASE
     I am not looking for refund If I am allowed to use my own device at work
     1        HIGHLY DISAGREE
     2        SOMEWHAT DISAGREE
11
     3        NEUTRAL
     4        SOMEWHAT AGREE
     5        HIGHLY AGREE
     How much am I willing to spend on my personal Mobile
     1        Rs 0.00 - Rs 5000.00
     2        Rs 5000.00 - Rs. 7500.00
12
     3        Rs.7500.00 - 10000.00
     4        Rs. 10000.00 - Rs. 12500.00
     5        More than Rs. 12500.00
     How much am I willing to spend on my personal Laptop
     1        Rs. 0.00 - Rs. 20000.00
13   2        Rs. 20000.00 - Rs. 25000.00
     3        Rs. 25000.00 - Rs. 30000.00
     4        Rs. 30000.00 - Rs. 35000.00


                                       Great Lakes Institute of Management, Chennai
5        More than Rs. 35000.00
   I believe employees will use the company data against the company
   1        HIGHLY DISAGREE
   2        SOMEWHAT DISAGREE
14
   3        NEUTRAL
   4        SOMEWHAT AGREE
   5        HIGHLY AGREE
   I trust the IT department of my company to secure all the devices
   1        HIGHLY DISAGREE
   2        SOMEWHAT DISAGREE
15
   3        NEUTRAL
   4        SOMEWHAT AGREE
   5        HIGHLY AGREE
   I am worried that using my device at work could release my personal data in the company
   network
   1        HIGHLY DISAGREE
16 2        SOMEWHAT DISAGREE
   3        NEUTRAL
   4        SOMEWHAT AGREE
   5        HIGHLY AGREE




                                      Great Lakes Institute of Management, Chennai

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Empirical Research: Supply Chain and BYOD – Hand in Hand for the Future

  • 1. Supply Chain Management & BYOD… Hand In Hand For Future Growth. Rahul Bansal FT 13460 Saket Sharma FT 13468 Great Lakes Institute of Management, Chennai Great Lakes Institute of Management, Chennai
  • 2. Supply Chain Management & BYOD… Hand in Hand for future growth. Abstract Supply Chain today is one of the major areas for differentiation between vendors for theirrespective customers. The most effective supply chains try to reduce costs and increase efficiency, although investment from the vendor also increases. Most of the people today buy smartphones to enjoy the various benefits of the Internet as well as the various applications that have been developed to make their experience pleasurable. BYOD or Bring Your Own Device helps industries in reducing their investments and help employees to use their own devices to improve their efficiency at work and in turn improving the efficiency of the Supply Chain. Since all the data will be transferred from the company Wi-Fi network / Data Network, the inventory levels can also be controlled irrespective of the location of the responsible personnel. The benefits of BYOD are as follows: - Helps reduction in Capital Costs and hence reductionof Over-Heads. No training required on new devices as the employee is well versed with their own device. Image 1 Great Lakes Institute of Management, Chennai
  • 3. The benefits of BYOD in SCM are as follows: - Easier Traceability. Improves efficiency. Cost Cutter, Revenue Growth. Faster, better and on-time communication. Image 2 Academic Guide: Mr S. Ramanathan - +91 9176643039 - (Email Id: ram1951@hotmail.com) Focus Company: WABCO INDIA LIMITED - Mr M. S. Ravi Kumar Phone Number: +91 9840270205 - (Email ID: RaviKumar.MS@wabco-auto.com) Deloitte Touché Tohmatsu India Private Limited Accenture India Key words:Supply Chain Management, Bring Your Own Device (BYOD), IT Innovation, Firm Performance, Inventory, Empirical Research, Manufacturing Industry. Great Lakes Institute of Management, Chennai
  • 4. Introduction Supply Chain and Supply Chain Management Christopher (1998) during his research defines Supply Chain management as the management of Upstream and Downstream relationships in order to deliver superior customer value at a lesser cost to the Supply Chain. In their work, Croxton et al (2001) then suggested that the following activities need to be defined prior to the order fulfillment process: Generating, Communicating, Entering, Processing, Picking and delivering customer orders. For any Supply Management to function effectively, the following entities have to work in cordial relations: - •For Raw Supplier Material, Labor & Other Services •For conversion of Raw material into final Manufacturer products using labor and other services. •Helping the manufacturer distribute his produce to Distributor the reach of the end customer. •The medium through Retailer which the distributors reach the customers. Diagram 1 The flow of information and money goes from through the opposite route i.e., from the customers to the retailers and through the distributors reaching the manufacturer who then repay their suppliers. Great Lakes Institute of Management, Chennai
  • 5. Since there is a feedback circuit that is in place and relates the customer directly to the manufacturer, this area has become one of the most studied area by the academicians. Be it with the perspective of designing the model for Supply Chain or even trying to improve the customer delight with the help of Supply chains. This has also led to different academicians defining Supply chains in their own words. Few of the definitions that we have used to leverage our study on the development of Supply Chains (SC) and Supply Chain Management (SCM) is as under: As defined by Benita M Beamon (1998), a Supply Chain is an integrated manufacturing process where the raw materials are converted into final products before they are delivered to the customers. Wikipedia defines SCM as; it is management of a network of interconnected businesses involved in the provision of product and service packages required by the end customers in a supply chain. Supply chain management records movement and storage of raw materials, WIP inventory, and finished goods from manufacturer to end customer. Council for Supply Chain Management Professionals or CSCMP’s defines Supply Chain Management as the process that comprehensively includes all activities relating to procurement, conversion and logistics. Importantly, it requires channel partners to collaborate and coordinate. The channel partners as mentioned above could be the intermediaries, suppliers, third party service providers, or even customers. In essence, it integrates the supply and demand within and across companies. In their work, Gunasekaran et al. (2001) identified outsourcing as an important trend present in industry. Indeed, outsourcing is becoming one of the main strategies adopted by organizations that find it increasingly difficult and less economical to produce their needs on their own. The authors emphasized that the ever-increasing trends in globalization and customer responsiveness demand logistics-sensitive organizations. Reduction of time to market, switching from mass production to mass customization and compression of product life cycles are trends forcing permanent changes to the way companies do business. Business drivers affecting supply chain management policies in sectors such as retailing and manufacturing include: Cost management including cost reduction and efficiency (Mehta, 2004; Olhager and Selldin, 2004); Great Lakes Institute of Management, Chennai
  • 6. Fluctuations in customer needs (Coronado et al., 2002); Unpredictable yet new business opportunities (Gunasekaran et al., 2001); Environmental sustainability (Turkay et al., 2004); Adoption of IT resources (Ho and Lin, 2004); Adoption of manufacturing technology (Khouja and Kumar, 2002); Performance and Stabilization (Bullinger et al., 2002; Chan, 2003); Reduction or complete elimination of waste in business operations (Mason- Jones et al., 2000); and Slim profit margins (Munson et al., 2003). For SCM implementation, developing a long-term relationship within the chain links is the prerequisite for success. In order to alleviate conflict or any understanding between the links, it is essential to set confirmed goals for all members of the supply chain at the very beginning. The notion of Supply Chain management as used in many research findings is usually linked with the globalization of manufacturing and the tendency for manufacturers to source their inputs, which requires management of profitable ways of regulating worldwide flows of inputs or outputs. The principal focus of market competition in such situations is not only between goods, but also between the Supply Chains delivering the goods, suggests Assey Mbang Janvier-James (2011). The aim of supply chain management is to establish a link between the entire production and distribution channels of a product or service in order to satisfy customer needs and requirements. Such requirements include product quality, price, product line, order fill rate, order cycle time, order/shipment information, and frequency of delivery (Tracey, 1997). Thus, members of the supply chain network must maintain and sustain customer-driven culture and offer the right product at the right place at the right time and at the right prices (Fisher et al., 2000). Great Lakes Institute of Management, Chennai
  • 7. Information Technology and Supply Chain Image 3 The focus of this integration in the context of internet-enabled activities is generally referred to as e-SCM. Merging these two fields (SCM and the internet) is a key area of concern for contemporary managers and researchers. Managers have realized that the internet can enhance SCM decision making by providing real-time information and enabling collaboration between trading partners. As mentioned by Ila Manuj, John T. Mentzer (2008), in the supply chain industry, there are many different types of risk. Risks are all those things that keep you away from the perfect path and perfect outcomes and (you) got to be able to translate (risks) into dollars somehow. David L. Olson, Desheng Dash Wu suggest that strategy such as information sharing and pooling demand, increased flexibility and capability can be employed to improve end-to- end transparency leading to more efficient risk management. Christina W.Y. Wong, Kee-hung Lai, and T.c.e. Cheng suggest that the conceptualization of information integration revolves around the fundamental notion of developing information sharing infrastructure in the Supply Chain with electronic linkages to Great Lakes Institute of Management, Chennai
  • 8. facilitate timely, accurate, and standardized data exchange across internal and external organizational functions. Effective information sharing is considered as one of the most basic capabilities of the supply chain process, information shared in interactive systems and supply chain is including information between direct partners and also in the entire supply chain network. Effective information sharing is considered as one of the most basic capabilities of the supply chain process (Rahman Seresht and Afsar, 2008). Bring Your Own Device (BYOD) Two very different, but interrelated phenomena have been occurring over the last decade. The first is commonly referred to as the “Consumerization of Information Technology.” The second is the diminishing difference between work life and personal life experienced by many employees of the organization. The result of this is the growth of BYOD of Bring Your Own Device. As mentioned by Zielinski, Dave (HRMagazine, 2012), BYOD or Bring Your Own Device, began with a simple question posed by frustrated employees: "Why is the laptop or smart phone I use at home so much better than what I have in the workplace?" Today, fueled by the growing popularity of Apple's iPad and iPhone, more organizations are allowing workers-beyond just the executive and information technology staffs-to use personal mobile devices at work. “New technologies and new implementations of existing technologies, such as mobile devices, exploded, Bring your own device [BYOD] has exploded. People want to be connected everywhere.” says Seth Shestack, associate director of information security at Temple University, in Philadelphia (CIO Digest, July 2011 Page 34). Supply Chain Management and Information Technology, Bring Your Own Device The flow diagram for the Supply Chain has been mentioned below for Supplier reference and easy explanation of the management of the chain. As we all know, each and every link in the chain is Manufacturer as important as the previous and the next one. If any link in the chain falls Distributor short of perfect, the chain can be a disaster and cannot be managed efficiently. Retailer Diagram 2 Great Lakes Institute of Management, Chennai
  • 9. Though the above chain we realize that the Retailer is as important as the Supplier or the manufacturer or the distributor. Most executives today, view globalization as a source of competitive advantage (Trent and Monczka, 2003). The implementation of BYOD in the above chain can help us leverage the performance of the chain making each link as strong as the other. For Example, if our suppliers are aware of the stocks availability at our end, it would be very easy for them to replenish their stocks and our inventories for a smooth working and non-stop production. Similarly, If the manufacturer is aware of the current / live status of the availability of the product at the distributor’s end or even the retailer’s end, it would be easy for us to start with the production & processing of the raw material in order to feed the end customer in time. The above example stated is one of the easiest ways in which an efficient supply chain can be described. The most important aspect of an efficient supply chain which is evident from the above example is the tracking of inventories / stocks at one link before and after your own link. This is generally done today with the help of high end computers systems with heavily loaded servers with software for ERP, CRM, security systems and various other IT infrastructure developed by various industries. In spite of the above heavy investments done in the industry, the employee feels left out of the whole process when he is suddenly bombarded with the news of deficient supplies from any supplier. Even though the companies have invested heavily in the above infrastructure development, the end result leaves employees in not being able to perform to their best due to the live data unavailability. To increase the productivity and satisfaction of employees the companies/ industries again invested in devices like Blackberry® which helps them to keep in touch with each other through mails. But yet again this strategy implemented by the companies led to higher level of investment and dissatisfaction amongst its employees, as most of them needed time to get accustomed to the devices. This also led to the thought "Why is the laptop or smart phone I use at home so much better than what I have in the workplace?” Zielinski, Dave (HRMagazine, 2012). Great Lakes Institute of Management, Chennai
  • 10. Image 4 To overcome the same, most of the companies have now implemented the BYOD strategy or the Bring Your Own Device policy. This policy defines the requirement of the device by an employee that shall be then re-configured to the Companies personal network giving access to the employees with real-time data across various links of the Supply Chain. Since the employee as opposed to the earlier situation of company giving the device now selects the device, the employee is more confident and efficient while working. To understand the causative factors that may reinforce employee attitudes and behaviors, Herzberg et al. (1959), in his classical work, suggests, “Workers can be asked to indicate spontaneously what they like or dislike about their jobs. An analysis of these comments would reveal the existence of some of the factors listed. Their relative importance can be deduced either by the frequency with which they are given by the workers or by some method of weighting the vigour of like or dislike” (pp. 6-7). Great Lakes Institute of Management, Chennai
  • 11. Image 5 The companies have now been able to reduce their IT Capital costs as the devices for working are now bought by the employees rather than picking it up from the IT department. Though this has considerably increased the risk of data theft, many companies such as Littler, an Employer and Labor Law Solutions provider, have also come up with the LITTLER strategy or the Lead, Inspect, Teach, Train, Launch, Examine and Report Strategy. Image 6 Great Lakes Institute of Management, Chennai
  • 12. Method Marketing research is the systematic and objective identification, collection, analysis, dissemination, and use of information for the purpose of assisting management in decision making related to identification and solution of problems and opportunities. It consists of six steps that define the tasks to be accomplished in conducting a marketing research study. We tested the benefits of implementing BYOD in Supply Chain. In defining this problem, we had considered the purpose of the study, the relevant background information, the information needed and how it had been used in decision-making. We discussed with the decision makers, took interviews with industry experts, and perhaps, some qualitative research. After the problem had been identified, research design formulation is done. It is a blueprint or a framework for conducting the marketing research project. Research design is of two types. Since, we do not need to determine any cause and effect relationships, we will not go for causal research. We would conduct exploratory research, precisely defined the variable and also designed appropriate scales to measure them. Market Research data is of two types – Primary Data and Secondary Data. Primary data may be qualitative or quantitative. The objective of qualitative research is to gain a qualitative understanding of the underlying reasons and motivations. But the objective of this research is to quantify the data and generalize the results from the sample to the population of interest. Hence, we would be doing Quantitative analysis of the data. To consider a set of respondents for the data, we choose employees of WABCO India Limited from different departments such as Sourcing & Procurement, Production, Quality, Sales, Stores and Logistics. To obtain information from these respondents, we had formalized a set of questions in the form of a questionnaire. A questionnaire helps to minimize the response error and it also uplifts, motivates and encourages the respondents to become involved in the interview. A questionnaire containing constructs with multiple items is devised to measure the identified variables in agreeable scales. The scale used in our research is only nominal scale. The survey responses wereanalyzed through SPSS. Reliability Factor In statistics, Cronbach's α (alpha) is a coefficient of reliability, named after by Lee Cronbach. It is commonly used as a measure of the internal consistency or reliability of a psychometric test score for a sample of examinees. The reliability score of each scale will be taken and the score would be above the desired value of 0.60. The scales, which fail to deliver the optimum Cronbach’s Alpha, will be omitted from the final test statistics. After finalizing the scales for the SPSS, then we would do a correlation check on the data set obtained from the survey. After collating the data, we would do the One- Great Lakes Institute of Management, Chennai
  • 13. way ANOVA to find the significance of the variables that we have considered. By finding the values of significance <0.05, we would accordingly accept or reject the hypothesis. When examining the differences in the mean values of the dependent variable related to the effect of the controlled independent variables, this analysis will conclude our postulates and would clearly give us a picture of whether the independent variables are significant on the dependent variables or not. Hypothesis Postulated: Hypothesis 1 (H0): BYOD does not increase the risk of Security Breaches. Hypothesis 2 (H1): BYOD reduces capital costs in industries. Hypothesis 3 (H2):BYOD increases employee satisfaction. Variables: Independent Variables: Cost, Employee Satisfaction, Security Risk Dependent Variables: Revenue, Working Efficiency, Risk Management Correlation We have created one null Hypothesis and two Hypotheses to test the constructs. To test the significance of the constructs, we will be analyzing the Variance (ANOVA). It is used to measure how much the dependent variable varies within a group related to differences. Results The data collected from WABCO Limited consists of 133 samples. Using the Questionnaire, we created constructs by combining various questions. The constructs are as follows: - BYOD 1. Are you satisfied with the device provided by the company 2. Using my Personal Device at work, I will EFFICIENCY 1. I were given a choice by the company to use my own device at work, I think that my Productivity 2. I were given a choice by the company to use my own device at work, I think that my effectiveness in decision making 3. Would you support the BYOD Program at your place of work 4. I am okay with the company downloading software in my personal device 5. What percentage of hours/ week you use your own device during work hours 6. What percentage of hours/ week you use your own device after work hours COST 1. How much am I willing to spend on my personal Mobile? Great Lakes Institute of Management, Chennai
  • 14. 2. How much am I willing to spend on my personal Laptop? SECURITY 1. I am not looking for refund If I am allowed to use my own device at work 2. I trust the IT department of my company to secure all the devices HAPPINESS 1. I am worried that using my device at work could release my personal data in the company network. 2. If I bring my own device, I believe the cost to the company. 3. I believe employees will use the company data against the company. For Regression, the Independent Construct is BYOD and the Dependent Constructs considered are EFFICIENCY, COST, SECURITY, and HAPPINESS. After doing the analytic treatment, weanalyzed that the entire hypothesis was significant. All the hypotheses that were assumed were absolutely in line with the regression results that were received. DEPENDENT INDEPENDENT R – SQUARE ANOVA EFFICIENCY BYOD .600 Significance COST BYOD .697 Significance SECURITY BYOD .772 Significance HAPPINESS BYOD .401 Significance Discussion The implication of the research on future growth of Supply Chain and BYOD has been established quantitatively. The results indicate the importance of the concept of BYOD used in order to enhance the capability of regular Supply Chains. Supply Chain Management is the differentiating factor for any industry today. As budgets continue to tighten, initiatives like BYOD become more and more appealing to the companies. This in-turn will help the industries to cater to global needs effectively. The use of own devices will help them engage more productively in their daily work. The concern of security breaches that were raised during the inception of the BYOD concept have been well managed by the respective IT departments. This has enabled the users to move forward with integration of their devices to the company infrastructure. The research initially was based on variables like Cost, Security and Efficiency. However, while working closely with the industry we found that Happiness was also one of the Great Lakes Institute of Management, Chennai
  • 15. reasons for implementing BYOD. This shows us that the companies today not only focus on the requirements of their clients but also make sure that the employees are happy in the new culture while new technologies are being implemented. The limitations of this research are as follows: 1. The respondents could be novice in terms of the emerging concepts used in the survey. 2. Survey is also limited in terms of the restriction to a single business unit of a big group of WABCO Ltd. 3. The business unit was working on the concept of BYOD and has not completely implemented this in their daily working. This hides the response of BYOD to Guest Access and Security Zoning. 4. BYOD is only one part of the solution as the systems become more complex so do the work-place. Future research in this regard could explore the possibilities of establishing the relationship between centrally coordinated IT Infrastructure of Global Business Unit and concept of BYOD applicable to the devices of the employees. This will be of help in situation where we need to study a market or client behavior. In addition to the current research, further research can be extended in the areas of BYO mentality. As of now progress has already been made in the areas of Bring Your Own Service (BYOS) and Bring Your Own Applications (BYOA). Great Lakes Institute of Management, Chennai
  • 16. List of References A New Introduction to Supply Chains and Supply Chain Management: Definitions and Theories Perspective Assey Mbang Janvier-James (October 2011). Automotive supply chain models and technologies: a review of some latest developments Adrian E. Coronado Mondragon, Andrew C. Lyons, Zenon Michaelides and Dennis F. Kehoe, The University of Liverpool Management School, Liverpool, UK (2002). Benita M Beamon 1998, Supply Chain Design and Analysis: Models and Methods Bullinger, H., Kuhner, M. and Van Hoof, A. (2002), “Analysing supply chain performance using a balanced measurement method”, International Journal of Production Research, Vol. 0 No. 15, pp. 3533-43. Christina W.Y. Wong, Kee-hung Lai, and T.c.e. Cheng, Value of Information Integration to Supply Chain Management: Roles of Internal and External Contingencies. Christopher, M. (1998), Logistics & Supply Chain Management: Strategies for Reducing Cost and Improving Service, Financial Times Pitman Publishing, London. Council for Supply Chain Management Professionals, available online - http://cscmp.org/aboutcscmp/definitions.asp. Cristina Giménez, Helena R. Lourenço, (2008),"e-SCM: internet's impact on supply chain processes", The International Journal of Logistics Management, Vol. 19 Iss: 3 pp. 309 – 343. Cristina Giménez, Helena R. Lourenço, (2008),"e-SCM: internet's impact on supply chain processes", The International Journal of Logistics Management, Vol. 19 Iss: 3 pp. 309 – 343. Croxton, K.L., Garcı´a-Dastugue, S.J., Lambert, D.M. and Rogers, D.S. (2001), “The supply chain management processes”, The International Journal of Logistics Management, Vol. 12 No. 2, pp. 13-36. Fisher, M.L., Raman, A. and McClelland, A.S. (2000), Rocket science retailing is almost here - are you ready? , Harvard Business Review, July-August, pp. 115-24. Gunasekaran, A., Patel, C. and Tirtiroglu, E. (2001), “Performance measurement and benchmarking in manufacturing”, International Journal of Operations & Production Management, Vol. 21 Nos 1/2, pp. 71-87. Herzberg, F., Mausner, B. and Snyderman, B. (1959), The Motivation to Work, Wiley, New York, NY. Ho, L. and Lin, G. (2004), “Critical success factor framework for the implementation of integrated-enterprise systems in the manufacturing environment”, International Journal of Production Research, Vol. 42 No. 17, pp. 3731-42. Great Lakes Institute of Management, Chennai
  • 17. Ila Manuj, John T. Mentzer, (2008),"Global supply chain risk management strategies", International Journal of Physical Distribution & Logistics Management, Vol. 38 Iss: 3 pp. 192 – 223. Image 1 : http://www.indianjournals.com/glogift2k6/glogift2k6-1- 1/theme_1/Article%2018.htm Image 2: http://www.networkworld.com/community/node/28342 Image 3: http://www.networkworld.com/community/node/28342 Image 4: http://blogs.t-systems.de/mws/2012/02/19/byod-bring-your-own- device/ Jendy P.F. Leung, K.S. Chin, "An AHP Based Study on Critical Success Factors for the Supply Chain Management in Hong Kong Manufacturing Industry", Asian Journal on Quality, Vol. 5 Iss: 2 pp. 132 - 140David L. Olson, Desheng Dash Wu, (2010),"A review of enterprise risk management in supply chain", Kybernetes, Vol. 39 Iss: 5 pp. 694 – 706. Khouja, M. and Kumar, R. (2002), “Information technology investments and volume-flexibility in production systems”, International Journal of Production Research, Vol. 40 No. 1, pp. 205-21. Mason-Jones, R., Naylor, B. and Towill, D. (2000), “Lean, agile or leagile? Matching your supply chain to the marketplace”, International Journal of Production Research, Vol. 38 No. 17, pp. 4061-70. Mehta, J. (2004), “Supply chain management in a global economy”, Total Quality Management & Business Excellence, Vol. 15 Nos 5/6, pp. 841-8. Munson, C., Hu, J. and Rosenblatt, M. (2003), “Teaching the costs of uncoordinated supply chains”, Interfaces, Vol. 33 No. 3, pp. 24-39. Rahman Seresht and Afsar (2008). The effect of information Sharing on competitive strategy and supply chain performance, Iranian journal of information technology.1, pp37-48. Tracey, M. (1997), Logistics/purchasing effectiveness, manufacturing performance: instrument development and causal model analysis , Emerging Issues in Purchasing and Management, Vol 1, pp. 133-49.Supply Chain. Trent, R.J. and Monczka, R.M. (2003), “Understanding integrated global sourcing”, International Journal of Physical Distribution & Logistics Management, Vol. 33 No. 7, pp. 607-29. Turkay, M., Oruc, C., Fujita, K. and Asakura, T. (2004), “Multi-company collaborative supply chain management with Economical and environmental considerations”, Computers & Chemical Engineering, Vol. 28 Nos 6-7, pp. 985-92. Wikipedia, Available Online - http://en.wikipedia.org/wiki/Supply_chain_management Great Lakes Institute of Management, Chennai
  • 18. Zielinski, Dave (HRMagazine, 2012) available online http://search.proquest.com/docview/920318322/1394829F8C66F761A73/2?acc ountid=32499. Great Lakes Institute of Management, Chennai
  • 19. Annexure 1 Questionnaire Do you use company devices for personal use 1 1 YES 2 NO Are you satisfied with the device provided by the company 1 HIGHLY DISSATISFIED 2 DISSATISFIED 2 3 NEUTRAL 4 SATISFIED 5 HIGHLY SATISFIED Using my Personal Device at work, I will be 1 HIGHLY DISSATISFIED 2 DISSATISFIED 3 3 NEUTRAL 4 SATISFIED 5 HIGHLY SATISFIED I were given a choice by the company to use my own device at work , I think that my Productivity will 1 HIGHLY DISSATISFIED 4 2 DISSATISFIED 3 NEUTRAL 4 SATISFIED 5 HIGHLY SATISFIED I were given a choice by the company to use my own device at work , I think that my effectiveness in decision making would 1 HIGHLY DISSATISFIED 5 2 DISSATISFIED 3 NEUTRAL 4 SATISFIED 5 HIGHLY SATISFIED Would you support the BYOD Program at your place of work 1 HIGHLY DISAGREE 2 SOMEWHAT DISAGREE 6 3 NEUTRAL 4 SOMEWHAT AGREE 5 HIGHLY AGREE I am okay with the company downloading software in my personal device 7 1 HIGHLY DISAGREE Great Lakes Institute of Management, Chennai
  • 20. 2 SOMEWHAT DISAGREE 3 NEUTRAL 4 SOMEWHAT AGREE 5 HIGHLY AGREE What percentage of hours/ week you use your own device during work hours 1 0% - 10% 2 10% - 30% 8 3 30% - 50% 4 50% - 70% 5 70% - 100% What percentage of hours/ week you use your own device after work hours 1 0% - 10% 2 10% - 30% 9 3 30% - 50% 4 50% - 70% 5 70% - 100% If I bring my own device, I believe the cost to the company 1 HIGHLY DECREASE 2 SOMEWHAT DECREASE 10 3 NEUTRAL 4 SOMEWHAT INCREASE 5 HIGHLY INCREASE I am not looking for refund If I am allowed to use my own device at work 1 HIGHLY DISAGREE 2 SOMEWHAT DISAGREE 11 3 NEUTRAL 4 SOMEWHAT AGREE 5 HIGHLY AGREE How much am I willing to spend on my personal Mobile 1 Rs 0.00 - Rs 5000.00 2 Rs 5000.00 - Rs. 7500.00 12 3 Rs.7500.00 - 10000.00 4 Rs. 10000.00 - Rs. 12500.00 5 More than Rs. 12500.00 How much am I willing to spend on my personal Laptop 1 Rs. 0.00 - Rs. 20000.00 13 2 Rs. 20000.00 - Rs. 25000.00 3 Rs. 25000.00 - Rs. 30000.00 4 Rs. 30000.00 - Rs. 35000.00 Great Lakes Institute of Management, Chennai
  • 21. 5 More than Rs. 35000.00 I believe employees will use the company data against the company 1 HIGHLY DISAGREE 2 SOMEWHAT DISAGREE 14 3 NEUTRAL 4 SOMEWHAT AGREE 5 HIGHLY AGREE I trust the IT department of my company to secure all the devices 1 HIGHLY DISAGREE 2 SOMEWHAT DISAGREE 15 3 NEUTRAL 4 SOMEWHAT AGREE 5 HIGHLY AGREE I am worried that using my device at work could release my personal data in the company network 1 HIGHLY DISAGREE 16 2 SOMEWHAT DISAGREE 3 NEUTRAL 4 SOMEWHAT AGREE 5 HIGHLY AGREE Great Lakes Institute of Management, Chennai