1. MOHAMMED RAFI
Nationality:Indian
Date of Birth: 17thSep 1979
Visa Status: EmploymentVisa
Mobile: +971507651387
E-mail:rufai6699@gmail.com
Objective
Contribute to a dynamic growing organization where my strong analytical, interpersonal skills and
hard work will have a significant impact. The optimal position will provide professional growth and
opportunities to contribute.
Work Experience
 Working as Logistics executive in Aramex International, Airport road, Deira, Dubai since
13th
April 2012 to present.
 Receiving and dispatching the orders.
 Picking, packing and storing the goods in an appropriate manner.
 Knowledgeof domesticimport/export laws or regulations & custom clearance compliance.
 Trace, track and expedite purchase processes.
 Ensure accuracy of all inventories.
 Maintain communication with warehouse staff to ensure proper working order.
 Create packing lists and update shipment information in database.
 Basic knowledge of logistics and hazardous materials handling.
 Working as Operations supervisor in Aramex International, Airport road, Deira, Dubai since
21stFebruary2008 to 12th
April 2012.
 Manifesting/Enteringthe airwaybill everyday andattendingthe callsfromcustomerfor
checkingthe shipmentthruclients
 Ensure that all problemsof customerare receivedansweredpromptlyonthe same daywithout
delay
 Downloading bulkshipmentsairwaybill frompacksystem
 Callingthe separate mobile shipmentstothe consignee toinformthe domesticshipmentand
take the complete details/locationfromthe consigneethattobe deliveredthroughoutthe
courieron the same time.
 Preparingthe runsheetforthe courierdeliveryshipmenttothe consignee bythe infoaxis
system
 Sendthe MIS reportsand otherreports/filestomysupervisorandtonecessarybranchthrough
e-mail.
 Assistingcustomerneedsuponsending/collectingtheirshipments
 Reviewingthe filesfromall needful brachesanddownloadingthe fileandchangingthe console
for nextdaydeliveryandalsochangingthe methodof payment.
 Fillingthe POD(proof of delivery)bycourierwiseandhardcopiesof the air waybill
 PreparingvariousManagementInformationsystemReportsandsendingtoclient

2.  Preparinginternal auditreportsandprovidinginstructiontoconcern.
 Followupof all mailsenquiresfromthe call center,managementandclients(banks)tooand
takingrightdecisionandactionaccordingto requirements
 Receivingcard(creditcards,Debitcards,giftvoucher,cheque booketc...)inbulkfromthe banks
on dailybasis
 Deal withCard operationdepartmentof the bank
 Monitoringall the activitiesperformedinordertodelivershipmentswithinall emiratesof UAE.
 Followupof deliverieswithcourierteams,assuringontime deliveries,andarrangingurgent
deliveriestooforthe utmostsatisfactionof customer.
 Maintainingandexpandinggoodrelationwithclients(banks) inordertomore businessin
future.
 Coordinatedwithmanagementtodesignandimplementandnew efficientmethodstoimprove
and maintaincustomercare andafter salesservicespertainingtothe core business.
 Answeredpotential customersatisfactioncallsandprojectedexcellentrepresentationand
maintainedlonglastingbusinessrelationships.
 Coordinatedwithmanagementtodesignandimplementnew and efficient method to improve
and maintain customer care and after sales services pertaining to the business
 Workingas Operationsexecutive in Aramex International, Airport road, Deira, Dubai since 10th
January 2004 to February 20th
2008.
 Responding to customers via phone or e-mail and scheduling deliveries.
 Coordinate with clients regarding freight clearance instruction, type of Bill Of Entry and
prepare documentation for customs clearance.
 Co-ordinate withHUB ops by Providing necessary documents and information for inbound
customs clearance.
 Monitor and arrange the delivery of pre-alerted shipments.
 Investigate on undelivered shipments, study the undelivered reason and solve it by
communicating with origin.
 Customer follow-up.
 Resolve issues regarding shipment shortage/ damage/ claims.
 Over all Control of fleet Department.
 Maintaining Fleet Management System.
 Coordinate vehicle concerns and issues with Company and leaser.
 Handle the receipt and payment vouchers related to fleet.
 Collection and checking of all kinds of invoices from leaser and vendors.
 Prepare quarterly Sustainability and Accident incident report.
 Workedas secretary withMohd BinAtiqcontractingEst. Dubai,UAE fromOctober2003 to
December2003.
 AttendingTelephone calls&passthe messagesproperly
 Familiarswiththe operationsof fax,photocopieretc.
 Typingthe lettersbothinTypewriter&computer
 Keepingfilessuchasfax incoming&Outgoingfax,Incoming&Outgoingcorrespondence
 To arrange air tickets,Visa,Visitvisaetc.

3. Educational Qualification
S.S.L.C, Pre-Degree, BachelorDegree (B.com from Calicutuniversity)
Computer / Technical Knowledge
 MS office (Word,Excel,PowerPoint&Outlook).
 Type writingknowledge with60wordsperminutes.
 Computerizedfinancial Accounting programmed
 Aware of components of personal computer.
 Hardware & Networking.
Key Strength
 Valid UAE Driving License (Manual).
 Hardworking, sincere and pleasing personality.
 Easily adaptable to any environment.
 Highly determined and result-oriented in approach.
 Have good grasping power and quick learning skill.
Personal Details
 Sex : Male
 Marital Status : Married
 Religion : Islam
 Languages Known : English, Hindi, Tamil, Malayalam and Arabic(basic)
Declaration
I herebydeclare that all the fact stated above is true and correct in bestof my knowledge and belief.
Place: Dubai MOHAMMED RAFI