Every IT company needs a Customer Support Executive. Many graduates initially play the role of a CSE in one or the other way however very few are aware of the actual responsibilities of a CSE. Know about the role of a Customer Support Executive in an IT company in this session.

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Role of Customer Support Executive in an IT
Company

2. Developer Perspective
● Documentation
● In constant contact with Customer support team
● Smart Email Communication & Ticketing System

3. Documentation
● Why we need this ?
● Needs to be 100% accurate.
● Can help to reduce number of customer queries.

4. In constant contact with Customer support team
● Know your Products, services.
● Stay in constant contact with Customer Support staff.

5. Smart Email Communication & Ticketing System

6. Smart Email Communication & Ticketing System
● Automated system using algorithm
● Auto Assign the Ticket to Responsible
● Helps to resolve customer query quickly

7. Manage customer support while
implementing large system

8. ● Be a Good Listener to know your customer better.
● Never give false promises.
● Do not alter your ethics.
● Always be passion and keep helping mind.
● Do not go for unnecessary customization.
● Regular Follow up.

9. Thank You

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