The document discusses the MSP Hype Cycle 2019 from Portland and Gartner. It outlines the process used to identify emerging technologies relevant for MSPs from over 90 Gartner Hype Cycles. The hype cycle identifies technologies and their estimated time to mainstream adoption. Three important themes are highlighted - artificial intelligence as a long-term focus, blockchain and IoT as mid-term, and cloud and SaaS for the short-term. The hype cycle is presented as a handy tool for MSPs to use for IT and portfolio strategy.
5. Innovation
Trigger
Peak of
Inflated
Expectations
Trough of
Disillusionment
Slope of Enlightenment
Plateau of
Productivity
time
expectations
Years to mainstream adoption:
less than 2 years 2 to 5 years 5 to 10 years more than 10 years
Immersive Workspaces
SCaaSA
Partner Data Exchange Platforms
Intelligent
Automation
DigitalOps
Artificial General
Intelligence
B2B Network Intelligence
DAO
Smart Building
Smart Contracts
4D Printing
AI C&SI Services
AIOps
Data Marketplace
Algorithmic Business
Infonomics
Managed SD Services
Serverless
Chatbots
Business Agile
Smart Workspace
Citizen Data Science
Digital Security
Digital Twin
Edge Computing
Hyperscale Computing
Platform Business Models
Augmented Analytics
Deep Neural Nets
Conversational Commerce
Machine Learning
Digital Business Consulting
Digital Dexterity
Natural Language Processing
Internet Video
Virtual Assistants
e-SIM
Outcome-Based Service Contracting
Blockchain
Cognitive Computing
A Digital Business
Internet of Things
Micro Data Centers
API Economy
Web Real-Time Communications
Autonomous Vehicles
Supply Chain Convergence
Hybrid Cloud
Software-Defined Security
Organizational Change
Cloud Computing
Data Deduplication
Speech Recognition
SaaS
MSP HYPE CYCLE 2019
Source: Portland, Gartner 2019.
7. STEP 1 - GARTNER RESEARCH
§ We looked at 90+ Gartner Hype Cycles and 1750+ emerging
underlying technologies;
§ Took the emerging technologies that we think are relevant for
MSPs;
§ Settled with the ‘transformational’ emerging technologies only
(according to Gartner). There were just too many ’high’,
‘moderate’ and ‘low’ impact emerging technologies!
8. STEP 2 - HYPE CYCLE REFRESHER
time
expectations
Innovation Trigger
Peak of
Inflated
Expectations
Trough of
Disillusionment
Slope of Enlightenment
Plateau of
Productivity
9. STEP 2 - HYPE CYCLE REFRESHER
time
expectations
Innovation Trigger
Peak of
Inflated
Expectations
Trough of
Disillusionment
Slope of Enlightenment
Plateau of
Productivity
What’s here that
we could be using?
What’s here that we’re not using?
Was that a deliberate decision?
10. STEP 2 - HYPE CYCLE REFRESHER
time
expectations
Innovation Trigger
Peak of
Inflated
Expectations
Trough of
Disillusionment
Slope of Enlightenment
Plateau of
Productivity
Adopting
too early
Swamp of
Diminishing
returns
Cliff of
Obsolescence
Giving up
too soon
Adopting
too late
Hanging
too long
11. Innovation
Trigger
Peak of
Inflated
Expectations
Trough of
Disillusionment
Slope of Enlightenment
Plateau of
Productivity
time
expectations
Years to mainstream adoption:
less than 2 years 2 to 5 years 5 to 10 years more than 10 years
Immersive Workspaces
SCaaSA
Partner Data Exchange Platforms
Intelligent
Automation
DigitalOps
Artificial General
Intelligence
B2B Network Intelligence
DAO
Smart Building
Smart Contracts
4D Printing
AI C&SI Services
AIOps
Data Marketplace
Algorithmic Business
Infonomics
Managed SD Services
Serverless
Chatbots
Business Agile
Smart Workspace
Citizen Data Science
Digital Security
Digital Twin
Edge Computing
Hyperscale Computing
Platform Business Models
Augmented Analytics
Deep Neural Nets
Conversational Commerce
Machine Learning
Digital Business Consulting
Digital Dexterity
Natural Language Processing
Internet Video
Virtual Assistants
e-SIM
Outcome-Based Service Contracting
Blockchain
Cognitive Computing
A Digital Business
Internet of Things
Micro Data Centers
API Economy
Web Real-Time Communications
Autonomous Vehicles
Supply Chain Convergence
Hybrid Cloud
Software-Defined Security
Organizational Change
Cloud Computing
Data Deduplication
Speech Recognition
SaaS
MSP HYPE CYCLE 2019
Source: Portland, Gartner 2019.
Too early?
Hang in there?
Don’t miss?
14. Innovation
Trigger
Peak of
Inflated
Expectations
Trough of
Disillusionment
Slope of Enlightenment
Plateau of
Productivity
time
expectations
Years to mainstream adoption:
less than 2 years 2 to 5 years 5 to 10 years more than 10 years
Immersive Workspaces
SCaaSA
Partner Data Exchange Platforms
Intelligent
Automation
DigitalOps
Artificial General
Intelligence
B2B Network Intelligence
DAO
Smart Building
Smart Contracts
4D Printing
AI C&SI Services
AIOps
Data Marketplace
Algorithmic Business
Infonomics
Managed SD Services
Serverless
Chatbots
Business Agile
Smart Workspace
Citizen Data Science
Digital Security
Digital Twin
Edge Computing
Hyperscale Computing
Platform Business Models
Augmented Analytics
Deep Neural Nets
Conversational Commerce
Machine Learning
Digital Business Consulting
Digital Dexterity
Natural Language Processing
Internet Video
Virtual Assistants
e-SIM
Outcome-Based Service Contracting
Blockchain
Cognitive Computing
A Digital Business
Internet of Things
Micro Data Centers
API Economy
Web Real-Time Communications
Autonomous Vehicles
Supply Chain Convergence
Hybrid Cloud
Software-Defined Security
Organizational Change
Cloud Computing
Data Deduplication
Speech Recognition
SaaS
MSP HYPE CYCLE 2019
Source: Portland, Gartner 2019.
16. Innovation
Trigger
Peak of
Inflated
Expectations
Trough of
Disillusionment
Slope of Enlightenment
Plateau of
Productivity
time
expectations
Years to mainstream adoption:
less than 2 years 2 to 5 years 5 to 10 years more than 10 years
Immersive Workspaces
SCaaSA
Partner Data Exchange Platforms
Intelligent
Automation
DigitalOps
Artificial General
Intelligence
B2B Network Intelligence
DAO
Smart Building
Smart Contracts
4D Printing
AI C&SI Services
AIOps
Data Marketplace
Algorithmic Business
Infonomics
Managed SD Services
Serverless
Chatbots
Business Agile
Smart Workspace
Citizen Data Science
Digital Security
Digital Twin
Edge Computing
Hyperscale Computing
Platform Business Models
Augmented Analytics
Deep Neural Nets
Conversational Commerce
Machine Learning
Digital Business Consulting
Digital Dexterity
Natural Language Processing
Internet Video
Virtual Assistants
e-SIM
Outcome-Based Service Contracting
Blockchain
Cognitive Computing
A Digital Business
Internet of Things
Micro Data Centers
API Economy
Web Real-Time Communications
Autonomous Vehicles
Supply Chain Convergence
Hybrid Cloud
Software-Defined Security
Organizational Change
Cloud Computing
Data Deduplication
Speech Recognition
SaaS
MSP HYPE CYCLE 2019
Source: Portland, Gartner 2019.
18. Innovation
Trigger
Peak of
Inflated
Expectations
Trough of
Disillusionment
Slope of Enlightenment
Plateau of
Productivity
time
expectations
Years to mainstream adoption:
less than 2 years 2 to 5 years 5 to 10 years more than 10 years
Immersive Workspaces
SCaaSA
Partner Data Exchange Platforms
Intelligent
Automation
DigitalOps
Artificial General
Intelligence
B2B Network Intelligence
DAO
Smart Building
Smart Contracts
4D Printing
AI C&SI Services
AIOps
Data Marketplace
Algorithmic Business
Infonomics
Managed SD Services
Serverless
Chatbots
Business Agile
Smart Workspace
Citizen Data Science
Digital Security
Digital Twin
Edge Computing
Hyperscale Computing
Platform Business Models
Augmented Analytics
Deep Neural Nets
Conversational Commerce
Machine Learning
Digital Business Consulting
Digital Dexterity
Natural Language Processing
Internet Video
Virtual Assistants
e-SIM
Outcome-Based Service Contracting
Blockchain
Cognitive Computing
A Digital Business
Internet of Things
Micro Data Centers
API Economy
Web Real-Time Communications
Autonomous Vehicles
Supply Chain Convergence
Hybrid Cloud
Software-Defined Security
Organizational Change
Cloud Computing
Data Deduplication
Speech Recognition
SaaS
MSP HYPE CYCLE 2019
Source: Portland, Gartner 2019.
19. HANDY TOOL FOR YOUR
IT AND PORTFOLIO
STRATEGY
MSP Hype Cycle
20. CALL TO ACTION
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