9. Challenges
• Two corporate
standards
• Validated desktops
• Two laptops
• Two sets of systems
• Deals happen fast
• All about people
• Business Continuity9
10. Challenges
• Two corporate
standards
• Validated desktops
• Two laptops
• Two sets of systems
• Deals happen fast
• All about people
• Business Continuity10
12. Needed:
Single click
provisioning
Any device,
anywhere
• But, lacked strong
business case
• Network, Storage,
Server upgrades &
standardization
12
14. Any Personal Computer Speeding Through the
Me
Internet
And Through a
Scary Wall of Fire
My Work Stuff. (Security Stuff)
Safe and Secure To a Server Where All My
Anytime! Anywhere! Yay! Quintiles Stuff is
(Funny people in IT run this)
FlexDesk….Connect, Work….It’s That Simple
15. Any Personal Computer Speeding Through the
Me
Internet
And Through a
Scary Wall of Fire
My Work Stuff. (Security Stuff)
Safe and Secure To a Server Where All My
Anytime! Anywhere! Yay! Quintiles Stuff is
(Funny people in IT run this)
FlexDesk….Connect, Work….It’s That Simple
16. CRISIS 11/26/08
04/15/09
02/27/10
01/25/11
Mumbai
USA/WW H1N1
Chile
Egypt
02/22/11
03/11/11
08/07/11
08/27/11
New Zealand
Japan
Dublin
USA (Irene!)
Quintiles Central Lab
Quintiles Affiliated Central Lab
Quintiles Offices
16
18. CRISIS 02/27/10 Chile
Heavy damage to Quintiles offices
-13th floor in Santiago closed, IT equipment destroyed
90 minutes later fully operational
-Data recovered in the Quintiles Cloud
-All data and desktops available pre-quake
Chile staff worked from home
-unaware recovery executed
-observed “it seems a little faster than usual”
18
20. CRISIS 01/25/11 Cairo, Egypt
Phones & Internet cut by State
-Intermitted network access
-Local data via Quintiles Cloud and Flexdesk
-Communication challenges
-Satellite phones as alternate, but risky
Civil unrest widespread
-#1 concern : staff safety- worked from home
-Local Internet Provider facility destroyed
-3G air cards & dial-up modems issued
-Google Earth used extensively to monitor the situation
20
22. CRISIS 03/11/11 Japan
Quintiles Ops Center
Bangalore, India
-Tokyo Data Center Normal
-Japan network online
-Voice communications unavailable
-Instant message & email ok
22
24. In Toshio’s words
2:00 PM
We were spending busy Friday afternoon at the office.
2:46 PM
Advance earthquake alert signal rang on some of mobile phones.
2:46 PM
Suddenly, the office building moved & it was longer than usual.
The move continued more than 5 minutes and during that period
the building shake many times.
2:50PM
News on TV alerted to the possibility of
A huge tsunami & identified the
epicenter.
24
25. In Toshio’s words
2:52PM
Seems the earthquake stopped & we slowly started looking around.
I send quick SMS to my family & I was so glad to get back SMS.
2:54PM
We start checking for damage to our office and look around to
make sure everyone is safe
2:55PM
One of our fortunes was that we did not lose network connection or
power so we started checking news on the Internet to get more
information about the earthquake.
2:56PM
Right after earthquake, all elevators stopped & mobiles were
already hard to connect. 25
26. In Toshio’s words
2:58PM
We did not get any alerts from our systems so we recognized that
everything was working fine.
3:00PM
The company announced that everyone can go home.
3:02PM
I started working to check other floors and find some damage, but
not serious, while the first Tsunami
reached northern Japan.
3:20PM
Met with senior management and
reported no damage to IT.
After that when I look outside, I saw
smoke near our office. 26
27. In Toshio’s words
3:20PM
At same time as manager meeting, TV news told us that the huge
Tsunami was more than we expected and possibility of much death
in that area.
3:30PM
Back at my desk, some of our IT team start leaving office, but some
of them already decide to stay overnight at the office because
their homes were too far away to walk.
3:40PM
When they get outside of building they
see many people walking to their
homes with their emergency bag and
safety cap.
27
28. In Toshio’s words
3:46PM
1 hour past, TV news had been
showing us live image of northern
Japan & Tsunami. Death wave
destroy everything in that area, it was
hard to believe anyone could survive.
We were starting to realize that the
damage of this earthquake and
Tsunami were huge with the possibility
of more than 1,000 deaths.
5:00PM
In IT, most had now left the Office, 4 decided to stay because their
home was too far to walk.
28
29. In Toshio’s words
6:30PM
I left the office to find my family.
7:30PM
I met my family at the elementary school
which was our temporary shelter. All
of them were fine, even my 11 month old
baby. She was sleeping without knowing
what had happened on this day.
9:00PM
I could go to my home with my family. There was some damage on
the inside wall, glasses/dishes/plates broken & Books on floor.
However, I was really glad that I could be home with my family. I
know that there were thousands of people staying outside. <end>
29
32. SOCIAL : CRITICAL
Maps & apps to find shelters,
assess damage, navigate around
Twitter
search messages(invaluable)
Facebook & SNS
Not widely used, helped connect
while real-time communications out
especially with colleagues overseas
BUT - Radio was king! 32
33. Any Personal Computer Speeding Through the
Me
Internet
And Through a
Scary Wall of Fire
My Work Stuff. (Security Stuff)
Safe and Secure To a Server Where All My
Anytime! Anywhere! Yay! Quintiles Stuff is
(Funny people in IT run this)
FlexDesk….Connect, Work….It’s That Simple
34. Flexibility: any device anywhere
Collaborate: IP for everything
Social: open access
Manage: the service not device,
Quintiles cloud is transparent to
our users
-Standardize then virtualize
-Bring your own IT
-Common sense social media
-Trust but verify
-Cloud build out
35. Quintiles’ Expertise
Data
+
+ Source Systems
+
Process &
Integrated Range
of Capabilities
The platform that Powers the Biopharma Industry
Quick to implement, easy to use
Better solutions, faster decisions…powering the New Health
36. Thank you.
Richard Thomas
Chief Information Officer
Richard.Thomas@Quintiles.com
