Seal of Good Local Governance (SGLG) 2024Final.pptx
CHAPTER_1-INTRO_TO_BCOM.ppt
1.
2. communication
noun com·mu·ni·ca·tion kə-ˌmyü-nə-ˈkā-shən
1 Definition of COMMUNICATION
Giving, receiving or exchanging information, opinions or
ideas by writing, speech or visual means, so that the message
communicated is completely understood by the recipient (s).
2 Definition of BUSINESS COMMUNICATION
Communication that occurs within an organization in the
form of verbal or non-verbal, formal or informal in order to
communicate effectively either internally or externally.
18. The sender is the source
that initiates the
communication due to
the need and desire to
communicate or a
purpose for
communicating is either
formal or informal.
19. The sender transforms
the idea into a message
before sending it out.
Message’s form can be
in:
•Words
•Facial expression
and body gestures .
•Length.
•Organization .
•Tone and style.
20. The sender transmits the
message through a
suitable channel of
communication. The
channel chosen depends
on various factors such
as urgency, cost,
confidentiality and
recipient (refer choosing
a channel of
communication).
21. The receiver gets the
message and interprets
the message. If the
receiver interprets
correctly, the receiver
will react in the desired
way.
22. The receiver reacts and
sends feedback to the
sender.
It is a key elements to
determine whether the
receiver understand
your intentions and
responds correctly.
23. F o u r k i n d s o f n o i s e .
P h y s i o l o g i c a l n o i s e : d i s t r a c t i o n
c a u s e d b y f a c t o r s t h a t a f f e c t h o w w e
f e e l a n d t h i n k . E g : h u n g r y ,
h e a d a c h e .
P h y s i c a l n o i s e : i n t e r f e r e n c e i n o u r
e n v i r o n m e n t s . E g : n o i s e s m a d e b y
o t h e r s , s p a m a n d p o p - u p a d s ,
e x t r e m e t e m p e r a t u r e s a n d c r o w d e d
c o n d i t i o n s .
P s y c h o l o g i c a l n o i s e : q u a l i t i e s i n u s
t h a t a f f e c t h o w w e c o m m u n i c a t e a n d
i n t e r p r e t o t h e r s . E g : i f y o u a r e
p r e o c c u p i e d w i t h a p r o b l e m , y o u m a y
b e i n a t t e n t i v e a t a t e a m m e e t i n g .
L i k e w i s e , p r e j u d i c e a n d d e f e n s i v e
f e e l i n g s c a n i n t e r f e r e w i t h
c o m m u n i c a t i o n .
S e m a n t i c n o i s e : w o r d s a r e n o t
m u t u a l l y u n d e r s t o o d . E g : j a r g o n o r
u n n e c e s s a r i l y t e c h n i c a l l a n g u a g e .
