1. Professional Image Development for Business Women
Introduction
You only have one opportunity to make a first impression. Although, this is a cliché it is actually very true. Making a positive first
impression is fundamental to building relationships and businesses. With image development, you are able to achieve this as well as
provide excellence to your customers or/and your staff. Knowing how to dress, what to say, how to behave and deal with any situation
with poise and professionalism will give you confidence, self-esteem as well as an edge over your competitors. Success is achieved in
giving your customers exceptional and excellent service. Start today with developing your image for greater success.
A three-day comprehensive training program focusing on methods to develop your image as a professional woman, from A-Z,
following the different levels of each process in your business. The workshop will cover all levels in developing your image, from
your appearance to your behavior and even your attitude.

2. Objectives
The course will help you:
- To identify the type of dress code most adequate to your industry & make-up type
- To give a good first impression upon meeting & greeting people
- To be able to speak to anyone and understand their communication language
- To deal with difficult situations and people to reach a win-win result
- To learn the essential steps for handling any situation on the phone
- Writing an email to create understanding & get what you want respectfully
- To be aware of qualities of a leader and identify them in your actions
- To approach any situation with a Star attitude for an excellent impression
Duration
3 full days
Course outline
- First impressions (Looking the part) – dress code & Make-up
- Meeting & Greeting Etiquette
- Effective Communication Skills (verbal & non-verbal)
- Handling difficult situations & people (customers/staff)
- Active Listening skills (listen & give feedback)
- Essential Telephone Etiquette (from A-Z)

3. - Key Email writing tips & methods
- The image of a leader – (traits & characteristics)
- Star Attitude (Flexibility, Motivation and Energy) plus positive thinking
Methodology
The course will be presented in a workshop-style with many exercises, role plays and case studies. Our small-size class approach
ensures maximum interaction and participation among all delegates.
Language:
Arabic & English
Who should attend
Executives, CEO’s, directors, business owners, Managers, or anyone who wishes to develop their image and give the right impression
for success.
Venue&Fees:
Doha Land - Knowledge Enrichment Center -Cornish near Sheraton Hotel.

4. Fees:
 $1000 Individual
 $1250 Corporate
Date &Time
 Date:19th-20th-21st- of Oct-2010
 Time: 4:00pm-8:30pm

5. Candidate profile:
 Name:-------------------------------- Family:--------------------------------------------------------------.
 Title:---------------------------------- Company:------------------------------------------------------------.
 Mobile:-------------------------------- Phone:-----------------------------Fax: -----------------------------,
 Email:-----------------------------------Website:--------------------------------------------------------,

6.  Development Program Title: (×)
o professional image Development for women in corporate
o Excellence in customer service
o Mudeerat al Mstqbal
 Comments:
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7. For Further details please contact:
Mohammed Al-Masri
Chief Executive Officer
‫محمد المصري‬
‫الرئيس التنفيذي لشركة قطريات‬
(+974) 44913300:‫الهاتف‬
(+974) 44913299 :‫الفاكس‬
m.almasri@qatariat.org :‫البريد االلكتروني‬

8. ***