This document discusses ISO 9001 and its implementation in the Government of India. It provides: 1. An overview of ISO 9001 - it is an international standard for quality management systems that specifies requirements like defining your processes and improving over time. 2. The current status of ISO 9001 implementation in the Government of India (GOI) - several departments have become certified, with more expected by 2014. 3. The process for implementing ISO 9001 which takes around 12 weeks and involves stages like awareness, documentation, internal auditing and certification.

1. ISO 9001
Implementation Experience In Government

2. Presentation Outline
3. What is the current status of ISO: 9001 in GOI
5. Options for Implementation in Cabinet Secretariat
1. What is ISO 9001?
2. Why ISO 9001?
4. How is ISO 9001 implemented?

3. • Basically it specifies following requirements for
certification:
– Say what you do
– Do what you say
• Then you can improve over time
• If you do what you say, you get ISO 9001
• ISO 9001 is a standard for a Quality Management
System
• Details of this standard are developed by ISO
(International Organization for Standardization) based in
Geneva
1. What is ISO 9001:2008?

4. Level 1
Management
Coordination
2. Why ISO 9001?
Level 2
Interpersonal
Coordination
Level 3
Process
Coordination
Level 4
Empowerment

5. • 2010 (November)
ISO 9001 certification for NACWC in
November 2010
• 2012 (January)
HPC Approval for implementation in 72
Ministries /Departments
3. Progress of ISO: 9001 Implementation in GOI

6. Relationship between RFD and
Sevottam?
Sevottam Consists of three Modules
Citizen’s Charter1
Grievance Redress Mechanism2
Service Delivery Capability3
IS
15700:
2005
Mandatory
Indicators
in RFD

7. What is Sevottam?
Sevottam Consists of three Modules
Citizen’s Charter1
Grievance Redress Mechanism2
Service Delivery Capability3
IS
15700:
2005
ISO
9001:
2008

8. 3. Progress of ISO: 9001 Implementation in GOI
• 2010 (November) ISO 9001 certification for NACWC
• HPC Approval for implementation in 72 Min/Dept Jan
2012
• 2012 (April) Action plan submission by departments
• 7 departments / organizations certified – NACWC ,
Steel, DRDO, DARE, Earth Sciences, DoPT and PMD
• 37 expected to be certified by December 2014
• Most recently – PMD on June 30, 2014

9. Stage I
Awareness
Stage II
Gap Analysis
Stage III
Documentation
Stage IV
Internal Auditing
Stage V
Certification
4. How is ISO 9001:2008 implemented?

10. Activities Weeks
W1 W2 W3 W4 W5 W6 W7 W8 W9
1 Approval to implement
2 Awareness – Stage I
3 Gap Analysis – Stage II
4 Documentation – Stage III
5 Implementation
6 Training on Audits
7 Internal Audit – Stage IV
8 Pre-audit - activities
9 Pre-Assessment
10 Certification Audit – Stage V
11 Closure of Non Conformities
12 Completion of Certification
4. How is ISO 9001:2008 implemented?

11. Quality Council of India (QCI)
1. QCI is the National Quality Accreditation & Quality
Promotion Body
2. Established under Cabinet decision in 1996
3. DIPP is the nodal Department for QCI
4. Chairman appointed by Prime Minister
5. Mr. Arun Maira was last Chairman
6. Secretary DIPP is interim Chairman

12. 4.NACWC ISO: 9001 Certificate
First Awarded in
November 2010
and
Re-certifiied on April
2014

13. 3. Certificate Award Ceremony at OPCW

14. NACWC Certificate Award Ceremony at OPCW