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Introduction
to Business
Learning
Outcomes
• How do businesses and not-for-profit organizations help create our
standard of living?
• What are the sectors of the business environment, and how do
changes in them influence business decisions?
• What are the primary features of the world’s economic systems, and
how are the three sectors of the U.S. economy linked?
• How do economic growth, full employment, price stability, and
inflation indicate a nation’s economic health?
• How does the government use monetary policy and fiscal policy to
achieve its macroeconomic goals?
• What are the basic microeconomic concepts of demand and supply,
and how do they establish prices?
• What are the four types of market structure?
• Which trends are reshaping the business, microeconomic, and
macroeconomic environments and competitive arena?
Team Rubicon
• As featured in the
Introduction, Exploring
Business Careers, Team
Rubicon is an organization
that offers opportunities for
those interested in nonprofit
careers as well as those
passionate about helping
others.
Standard of living
Measured by the
output of goods and
services people can
buy with the money
they have.
Knowledge
Knowledge is the combined
talents and skills of the
workforce and has become a
primary driver of economic
growth
Knowledge
• The four factors of production are
typically thought to be combined to
create entrepreneurial success, but
should Knowledge fit into the recipe
as a fifth element? Watch this video
now posted about various subjects
related to Economics, and after
viewing it, research one or more of
the entrepreneurs mentioned in this
section, such as Microsoft cofounder
Bill Gates, or Google founders
Sergey Brin and Larry Page.
Which of the following is the best example of a service?
A. the pleasure you derive from seeing a good play
B. the license tags you purchased for your car
C. the hamburger you bought for lunch
D. the gallon of milk you purchased at the convenience
store
E. the grill on which you cook steak
Which of the following is the best example of a good?
A. the physical examination you received from your doctor
B. the birthday candles you purchased to go on your sister's
birthday cake
C. the airplane flight you took to attend a funeral
D. the driving lessons you took
E. the life guarding class you took last summer
What is the primary difference between a good and a
service?
A. A good costs more to produce than a service.
B. A service is tangible, and a good is intangible.
C. A good is tangible, and a service is intangible.
D. A good costs more to market than a service
E. The development costs for a service is higher than
for a product.
The _____ of any country is measured by the output of
goods and services people can buy with the money they
have.
A. standard of living
B. consumer productivity
C. input per person
D. quality of life
E. total consumption rate
The standard of living in any country is:
A. measured by subtracting the supply of goods and
services from the demand for goods and services
B. determined by the money left over after all expenses
are paid
C. the general level of human happiness based on such
things as life expectancy, educational standards, health,
sanitation, and leisure time
D. measured by the output of goods and services people
can buy with the money they have
E. higher for less developed countries like Angola,
Bangladesh, and Ceylon than it is for the U.S.
_____ is the amount of money remaining from a firm’s sales
revenue after it deducts production costs, interest costs, and
taxes.
A. Profit
B. A dividend
C. Working capital
D. Net sales
E. Retained earnings
Iris Souza started the summer with $30. She took $10 and
made signs for her dog walking service. She posted the signs
all over her neighborhood. She used the other $20 to buy a
stout leash and a pooper-scooper. At the end of the summer,
after buying herself a new pair of shoes for $50 (she had worn
her other shoes out walking dogs), she had $125 left. What
was Souza’s profit for her summer job?
A. $30
B. $80
C. $125
D. $175
E. $205
Curtiss Anaya is planning to sell kites on the beach this
summer to pay for next year’s school expenses. _____
refers to the potential that Curtiss will lose money and
waste his time and end up at the end of the summer
with not enough money to cover his expenses.
A. Profit
B. Risk
C. Revenue
D. Opportunity
E. Cost
Inputs, such as natural resources, labor, capital, and
entrepreneurship, are known as:
A. elemental factors
B. factors of production
C. creative factors
D. building blocks
E. elements of construction
As one of the factors of production, capital includes all of the
following EXCEPT:
A. tools
B. machinery
C. equipment
D. money
E. delivery trucks
Labor, as a factor of production, refers to:
A. all workers in business
B. rent and wages
C. full employment
D. tools and wages
E. only hourly wage earners
Which of the following is an example of a factor of
production?
A. economy of scale
B. competition
C. free market
D. labor
E. mass production
The fifth factor of production identified by many
managers and academicians is:
A. nanotechnology
B. productivity
C. quality
D. social responsibility
E. knowledge
Corrine Attlee has always enjoyed cooking more than
doing anything else. Atlee has decided to quit her job as
a college professor and invest her life savings in starting
a restaurant. Attlee is an example of a(n):
A. production worker
B. sales manager
C. entrepreneur
D. monetary manager
E. fiscal manager
1. How do
businesses and
not-for-profit
organizations
help create our
standard of
living?
•CONCEPT CHECK
•Explain the concepts of
revenue, costs, and profit.
•What are the five factors of
production?
•What is the role of an
entrepreneur in society.
Exhibit 1.4 The Dynamic Business Environment
External Environment
Economic
Forces
Inflation, interest rates, unemployment rates,
taxes
Political &
Legal
Government activity, laws passed, political
stability
Demographic Age, gender, race & ethnicity, location
• Uncontrollable
• Define markets for products
• Size & composition of workforce
Social Attitudes, values, lifestyles
• Change as we get older
Technology Mobile, cloud computing, robots
• Maintain & build wealth
The External Business Environment
• Understanding the seven parts of
the external environment are key
to business success, particularly
because these are outside the
control of businesspeople. Watch
this video from Khan Academy:
The External Business Environment,
and after viewing, think about how
a regional disaster such an
earthquake or global pandemic
such as COVID-19 might affect
each of the seven components of
the business environment that
Exhibit 1.4 illustrates.
Demography is the study of:
A. people’s vital statistics
B. people’s attitudes, interests, and values
C. emerging technology
D. social trends
E. global competition
Members of Generation X:
A. were born between 1965 and 1980
B. represent the last generation of demography
C. have fueled the growing demand for home delivery
D. are driving the educational software industry
E. are over the age of 65
Those people designated by demographics as _____
are defined as Americans born between about 1981
and 1997.
A. baby boomers
B. Generation X
C. latchkey kids
D. Millennials
E. tweens
How has diversity impacted the marketing and
customization of products?
A. The buying power of Asian Americans is declining.
B. There are no significant differences in the various
segments of the Hispanic population.
C. The United States will never be a multicultural society.
D. Along with their numbers, the buying power of
minorities is growing.
E. The size of the Hispanic market is declining.
Understanding the external business environment
requires marketers to be aware of:
A. their customers' wants and needs
B. how employees are interacting with customers
C. how employees are interacting with other employees
D. changes in the law which impact how business is
conducted
E. how managers interrelate with employees
Laws passed by the U.S. Congress concerning how U.S.
businesses trade with Cuba would be an example of
_____ factors that influence the business environment.
A. social and cultural
B. demographic
C. economic
D. competitive
E. political and legal
Inflation and interest rates are most closely associated
with _____ within the external business environment.
A. cultural factors
B. economic forces
C. competitive trends
D. technological trends
E. managerial downsizing
Which of the following is probably the MOST difficult
environmental factor for owners and managers to
forecast, influence, or integrate into business plans?
A. demographic change
B. social change
C. global competition
D. emerging technology
E. evolving economic systems
2. What are the sectors of the business environment, and
how do changes in them influence business decisions
• CONCEPT CHECK
1. Define the components of the internal and the
external business environments.
2. What factors within the economic environment
affect businesses?
3. Why do demographic shifts and technological
developments create both challenges and new
opportunities for business?
Table 1.1 The Basic Economic Systems of the World
Table 1.1, The Basic Economic Systems of the World - Continued
Economic Systems: Free, Mixed, and Planned
Economies
• The extremes of both free market
and centrally planned economic
systems have moved to the center as
most global economies have
embraced a more mixed
approach. As described in Section
1.2, a nation’s economic system is
the combination of policies, laws,
and choices made by its government
to establish the systems that
determine what goods and services
are produced and how they are
allocated. After reviewing the video
from mjmfoodie titled Economic
Systems: Free, Mixed, and Planned
Economies, andwer the questions on
the next slide.
Exhibit 1.6 Economics as a Circular Flow
Individual ownership of property is a key element in:
A. socialism
B. capitalism
C. communism
D. a command economy
E. utopianism
An economic system based on complete freedom of
trade and little, if any, government control is known as:
A. capitalism
B. utopianism
C. socialism
D. democratic economy
E. privatization
In a _____, the factors of production are owned
collectively rather than individually, and no incentives
to work harder or to produce quality products are
provided.
A. private enterprise
B. communist economic system
C. mixed economy
D. socialistic
E. capitalistic
The economic system under which basic industries are
operated by the government or owned by the private
sector under strong government control is called:
A. capitalism
B. socialism
C. communism
D. public enterprise
E. laissez faire
Which of the following statements about a socialist
economic system is true?
A. The government owns or controls the major industries.
B. The government owns no major industries.
C. Private individuals own and control the major
industries.
D. Private individuals own all companies and industries.
E. Major industries are internationally-owned.
In Canada, the government owns the communications,
transportation, and utilities industries, while most other
activity is carried on by private enterprise. Canada is an
example of:
A. private enterprise
B. communism
C. private governmentalism
D. a mixed economy
E. social capitalism
A "mixed economy" is an economic system that:
A. combines socialism and communism
B. combines private and government ownership of the
factors of production
C. is owned collectively by the people
D. emphasizes government-controlled monopolies
E. relies on a combination of oligopoly and monopoly
In a mixed economy, the government is involved in the
economic system through:
A. the management of nonprofit organizations
B. ownership of media
C. its determination of standard of living scales
D. taxing, spending, and welfare activities
E. none of the above
With a communist economy system:
A. there is complete freedom of trade
B. consumers can expect a mixed economic reaction
C. there are strong incentives for workers
D. basic industries such as railroads and utilities are
owned by government, while other industries are owned
by the private sector
E. none of the above
The key element in socialism is:
A. competition
B. private property
C. full employment
D. governmental control
E. freedom of choice
Because the government owns the factors of production
in public lands, postal service, and some water
resources, Great Britain is considered a(n):
A. mixed economy
B. quasi-public economy
C. socialistic economy
D. semi-socialistic economy
E. unified-socialistic economy
3. What are the primary features of the world’s economic
systems, and how are the three sectors of the U.S. economy
linked?
• CONCEPT CHECK
1. What is economics, and how can you benefit from
understanding basic economic concepts?
2. Compare and contrast the world’s major economic
systems. Why is capitalism growing, communism
declining, and socialism still popular?
3. What is the difference between macroeconomics
and microeconomics?
Macroeconomics: The Big Picture
Macroeconomic Goals
Strive for Economic Growth
• Gross Domestic Product
Decline in Economic Growth
• Recession (two consecutive months)
Full Employment
• All people who want to work can
Frictional Unemployment
• Short term, not related to business
cycle
Structural Unemployment
• Mismatch between available jobs &
skills, not related to business cycle
Cyclical Unemployment
• Downturn in business cycle
Seasonal Unemployment
• Specific seasons in certain industries
Keeping Prices
Steady
• Inflation
• Demand-pull
• Demand greater than supply
• Cost-push
• Increase in production costs
• Expenses for materials, wages
• Consumer Price Index (CPI)
• Prices paid by urban consumers
• Producer Price Index (PPI)
• Prices paid by producers & wholesalers
The most basic measure of economic growth is
the:
A. consumer price index
B. gross domestic product
C. producer price index
D. total of all goods and services produced
E. combined producer and consumer price
indices
Upward and downward changes in aggregate
economic activity, as measured by GDP, are
called:
A. business standards
B. business cycles
C. cyclical adjustments
D. economic yields
E. standards of business deviation
When determining the GDP in 2006 for Chile, the
economists adjusted the current market prices by 3.1
percent to correct for inflated values. This adjusted GDP is
called the nation’s _____ GDP.
A. interpreted
B. real
C. frictional
D. cyclical
E. non-inflated
The GDP of Poland in 2006 was approximately $512 billion.
This $512 billion represents:
A. how much money Polish households spent in 2006
B. the estimated growth of discretionary profit in Poland for
2006
C. the actual growth of discretionary profit in Poland in 2006
D. the total value of all final goods and services produced in
Poland during 2006
E. the taxable portion of the materials produced by the
production sector of the nation in 2006
A decline in real GDP that lasts for two
consecutive quarters is called a(n):
A. economic downsizing
B. depression
C. recession
D. resource divestment
E. economic regression
The government does not consider full employment
to mean 100 percent of its citizens are employed
because:
A. some people are preparing for later employment
by attending school
B. some people choose to stay home to raise children
rather than have a job outside the home
C. some people are temporarily unemployed while
they wait to start new jobs
D. some people are not working because jobs are
limited, and competition for jobs is intense.
E. all of the above conditions can and do exist
The unemployment rate is the percentage of the total work
force that is not working but is:
A. drawing unemployment checks
B. physically and mentally able to work
C. actively looking for work
D. on vacation
E. laid off, terminated, or downsized due to some economic
activity outside of their control
Avery Lutz quit his landscaping job in Florida and has moved
to British Colombia, where he is actively seeking
employment in the real estate industry. This is an example
of _____ unemployment.
A. structural
B. fiscal
C. frictional
D. predictable
E. seasonal
For the past ten years, Lou Lopez has been a
welder for Ford Motor Company. This morning
her boss informed her a robot would replace
her. Lopez's unemployment is an example of
_____ unemployment.
A. frictional
B. cyclical
C. mechanical
D. structural
E. operational
Structural unemployment is unemployment
that results from:
A. the changing structure of an industry
B. the restructuring of an organization
C. the change in business cycles
D. the change in seasonal needs
E. people moving to new geographical areas
In 1998 the tourism industry in Egypt had 43 percent
unemployment due to an economic downturn that gripped
the country as a result of an increase of terrorists’ activities.
The workers in the tourism industry were experiencing
_____ unemployment.
A. seasonal
B. structural
C. cyclical
D. frictional
E. operational
When the economy is in a recession, many companies must
lay off workers, which causes _____ unemployment.
A. structural
B. cultural
C. cyclical
D. frictional
E. operational
The situation in which the average of all prices
of products is rising is called:
A. deflation
B. inflation
C. upsizing
D. purchase power acceleration
E. rejuvenation
_____ inflation is inflation that occurs when the
demand for goods and services is greater than
the supply.
A. Supply-side
B. Demand-push
C. Demand-side
D. Cost-push
E. Demand-pull
_____ inflation is triggered by increases in production costs
which increase the costs of final goods and services.
A. Supply-side
B. Demand-push
C. Demand-side
D. Cost-push
E. Demand-pull
When the price of gasoline rises by 40 percent, but your
salary remains the same, it is an example of a decline in
your:
A. standard of living
B. purchasing power
C. GDP index
D. cost of living index
E. gross economic income
The _____ represents the prices of a market
basket of goods and services as measured monthly
by the Department of Labor.
A. inflation rate
B. producer price index (PPI)
C. wholesale cost index (WCI)
D. consumer price index (CPI)
E. GDP index
Which of the following is NOT a component of the
consumer price index?
A. gas purchased by commuters
B. pizzas ordered delivered to a birthday party
C. entry fees to state and national parks
D. tickets to baseball and football games
E. lumber used in the construction industry
The _____ measures prices paid by producers and
wholesalers for commodities, including raw materials
and finished products.
A. wholesale cost index
B. GDP index
C. purchasing power index
D. raw material price index
E. producer price index
4. How do economic growth, full employment, price stability,
and inflation indicate a nation’s economic health?
• CONCEPT CHECK
1. What is a business cycle? How do businesses adapt
to periods of contraction and expansion?
2. Why is full employment usually defined as a target
percentage below 100 percent?
3. What is the difference between demand-pull and
cost-push inflation?
• To influence the money supply
and interest rates:
• Open market operations
• The discount rate
• Reserve requirements
• Interest on reserve balances
• Fed restricts money supply
• Sell Gov’t securities
• Raise interest rates
Contractionary
Policy
• Fed loosens money supply
• Stimulates economy
• Business & consumers
spending goes up
Expansionary
Policy
Federal Reserve System
• Prints money
• Controls how much will be in circulation
Fiscal Policy
• Cuts Taxes
• Increases Spending
• Rising public
sector spending
drives down or
eliminates
private sector
spending
Crowding
Out
Exhibit 1.9 Revenues and Expenses for the Federal Budget
Role of FED in Achieving Macroeconomics Goals
• The Federal Reserve Bank - FED
• Central Banking System of the United States
• Fed prints money and controls how much of it will be in circulation
• Most importantly the money supply is also controlled by the Fed’s regulation
of certain bank activities.
The _____ prints money and controls its circulation.
A. Federal Reserve System
B. Savings and Loan Association
C. U.S. Congress
D. U.S. Treasury Department
E. FDIC
_____ refers to a government's programs for
controlling the amount of money in circulation.
A. Macroeconomics
B. Monetary policy
C. Microeconomics
D. Fiscal policy
E. Economic control
The implementation of a contractionary policy by the
Federal Reserve would result in:
A. lower interest rates
B. increased economic growth
C. lower unemployment
D. increased spending
E. lower inflation
When the Federal Reserve implements a _____, it tightens
the money supply by selling government securities or raising
interest rates.
A. shrinkage policy
B. contractionary policy
C. fiscal reduction strategy
D. retrenchment strategy
E. policy of downsizing
The implementation of an expansionary policy by the
Federal Reserve would result in:
A. lower interest rates
B. decreased economic growth
C. higher unemployment
D. lower inflation
E. decreased spending
When the government raises taxes on consumers
and businesses, it is dealing with _____ policy.
A. fiscal
B. monetary
C. inflationary
D. recessionary
E. expansionary
Fiscal policy is concerned with:
A. credit and spending
B. taxation and spending
C. investments and insurance
D. credit and banking
E. banking and insurance
A(n)_____ occurs if a country's total expenditures are higher
than the revenues received from the taxes it gathers.
A. national surplus
B. federal budget deficit
C. annual expenditure surplus
D. national priority deficit
E. expenditure-tax gap
_____ is the situation that occurs when government
spending replaces spending by the private sector.
A. Deficit spending
B. Demarketing
C. Public-sector inflation
D. Crowding out
E. Fiscal flushing
The national debt is the:
A. amount of money owed each year by the
taxpayers
B. cumulative total of past national deficits
C. cumulative total owed to U.S. by foreign countries
D. total amount owed by corporations
E. deficit a country creates by importing more than it
exports
The purchase of savings bonds by individuals allows the
U.S. government to:
A. make sure that the burden of the national debt is
spread more equitably
B. concentrate on microeconomics strategy
C. eliminate crowding out
D. balance supply and demand
E. create a perfect competition
When the government decides to cut military spending, it is
implementing a(n) _____ policy.
A. microeconomic
B. operational
C. monetary
D. fiscal
E. expansionary
5. How does the government use monetary policy and
fiscal policy to achieve its macroeconomic goals?
• CONCEPT CHECK
1. What are the two kinds of monetary policy?
2. What fiscal policy tools can the government
use to achieve its macroeconomic goals?
3. What problems can a large national debt
present?
Hudsucker Proxy
• Supply and Demand
• The power of this scene is that
we are reminded that changes
in price cannot shift the
demand curve. Shifts in
demand can only happen when
something other than price
changes.
Exhibit 1.11
Demand
Curve for
Jackets for
Snowboarders
Demand tells you how much you can sell and at what price
Exhibit 1.12
Supply Curve
for Jackets for
Snowboarders
Higher the price, the greater the number of jackets a supplier will supply,
Exhibit 1.13
Equilibrium
Price and
Quantity for
Jackets for
Snowboarders
Exhibit 1.14
Shifts in
Demand for
Jackets for
Snowboarders
Table 1.2 Factors That Cause Demand and Supply Curves to Shift
Infrastructural Changes
The Pandemic Effect
The Workforce Shortage
Sustainability Challenges
Resiliency & Visibility
Which of the following statements about the
interaction of demand and supply is true?
A. At prices above equilibrium, suppliers produce less
than consumers are willing to buy.
B. A surplus of product pushes prices upward.
C. At prices below equilibrium, demand exceeds supply.
D. Government intervention is usually needed to
achieve market equilibrium.
E. A shortage pushes prices downward.
_____ is the quantity of a good or service that people
are willing to buy at various prices.
A. Demand
B. Supply
C. Market potential
D. Market share
E. Capacity
The quantity of a product or service that businesses will
make available at various prices is called:
A. market potential
B. demand
C. supply
D. capacity
E. market share
When demand and supply meet, the price of the product
or service is established. This is the point of:
A. price intersection
B. monetary value
C. interaction
D. equilibrium
E. price stabilization
Which of the following factors would most likely result
in a dramatic change in demand?
A. Cheaper production technology
B. An expectations about future prices
C. The multiplier effect
D. The 80/20 principle
E. A change in the price of raw materials used in the
production process
Which of the following factors would most likely result in
a dramatic change in supply?
A. the iceberg effect
B. the laddering of resources
C. a change in consumer fashion
D. expectations about prices of consumer products
E. a change in the price of raw materials used in the
production process
Which of the following factors would most likely result in
a shift in the demand curve?
A. an increase in the number of suppliers to
manufacturers
B. the principle of reciprocity
C. prices of substitute products
D. automation of manufacturing processes
E. the multiplier effect
Which of the following factors would most likely result in a
shift in the supply curve?
A. countertrading
B. the principle of cause/effect
C. the multiplier effect
D. an increase in the price of raw materials used in the
production process
E. a change in what consumers consider to be fashionable
6. What are the basic microeconomic concepts of
demand and supply, and how do they establish prices?
• CONCEPT CHECK
1. What is the relationship between prices and
demand for a product?
2. How is market equilibrium achieved? Describe the
circumstances under which the price for gasoline
would have returned to equilibrium in the United
States after Hurricane Katrina.
3. Draw a graph that shows an equilibrium point for
supply and demand.
Table 1.3 Comparison of Market Structures
Table 1-3, Comparison of Market Structures - continued
Competing in a Free Market
Competing in a Free Market
Complete this table with at least one example by name of a real organization
or company that fits into that structure. For example, into which structure
would organizations like Apple, Microsoft, and Facebook go? What about the
farmer who grew the carrots, broccoli or potatoes for sale at your local grocery
store? Where would you place a small, local business like a dry cleaner, nail
shop or auto repair. What about the power, cable TV or utility company in your
geographic area? Any others you can think of?
Perfect Competition Monopolistic
Competition
Oligopoly Monopoly
Numbers of firms in
market
Firm’s ability to control
price
Barriers to
entry
Product differentiation
Name some real
company examples
Differentiating Between Market Structures Table
Company chosen:_______________________________
Which one characteristic most clearly defines a market
structure?
A. the type of product sold
B. the market share
C. how the company is organized
D. the emphasis the company places on quality
E. the number of suppliers in a market
Which of the following is a characteristic of pure
competition?
A. a large number of small firms
B. all the firms in the market sell similar products
C. entry into and exit from the market is easy
D. buyers and sellers in the market are well-informed
about the product
E. all of the above
In perfect competition, there is:
A. only one producer
B. a large number of buyers and few sellers
C. no relationship between supply and demand
D. a large number of sellers producing nearly identical
products
E. a large number of buyers who demand low prices
When a single firm accounts for 100 percent of industry
sales, it is an example of:
A. an oligopoly
B. a pure monopoly
C. monopolistic competition
D. imperfect competition
E. monopolistic socialism
PGE supplies all of the electricity to Portland, Oregon.
PGE is an example of:
A. an oligopoly
B. utilitarianism
C. an oligopolistic monopoly
D. a pure monopoly
E. monopolistic competition
An industry in which a few firms produce most or all of
the output of a product and in which large amounts of
capital are needed is called a(n):
A. perfect competition
B. imperfect competition
C. monopoly
D. monopolistic competition
E. oligopoly
A market in which there are a large number of firms that
differentiate their products is called:
A. perfect competition
B. oligopolistic competition
C. monopolistic competition
D. an oligopoly
E. an imperfect monopoly
Within the music industry, four companies (UMG, Sony-
BMG, EMI, and Warner) control 90 percent of the music
you hear. The music industry operates in a(n) _____
market structure.
A. perfect competition
B. imperfect competition
C. monopoly
D. monopolistic competition
E. oligopoly
7. What are
the four
types of
market
structure?
CONCEPT CHECK
• What is meant by market
structure?
• Compare and contrast perfect
competition and pure monopoly.
Why is it rare to find perfect
competition?
• How does an oligopoly differ
from monopolistic competition?
Changing Workforce
Demographics
Global Energy
Demands
Meeting Competitive Challenges
Millennials now total
more than 40 percent
of the total workforce
Emerging economies
such as China and
India need energy to
grow
Relationship management
• Practice of building, maintaining, and
enhancing interactions with customers
and other parties
Workers are delaying
retirement past the
traditional retirement
age of 65
Standards of living
improve worldwide
Demand for energy
continues to rise;
driving up prices
• Supply chain management, which builds
strong bonds with suppliers
• Relationship marketing, which focuses on
customers
Today companies are focusing on _____, which involves
building, maintaining, and enhancing interactions with
customers and other parties so as to develop long-term
satisfaction through mutually beneficial partnerships.
A. customer maximization
B. profit maximization
C. relationship management
D. a developing strategic alliance
E. product satisfaction
Which of the following statements about strategic
alliances is true?
A. Strategic alliances are commonly found in markets
where there is a pure competition market structure.
B. Strategic alliances are not associated with any form of
relationship management.
C. Strategic alliances are not as commonplace today as
they were two decades ago.
D. A company that is interested in maintaining, but not
improving, its product and service quality is most likely
to enter a strategic alliance.
E. A strategic alliance is sometimes called a strategic
partnership.
Archer Daniels Midland Co. (ADM) has joined with Baron
Spices and Seasonings to market spices, seasonings and
herbs to the foodservice industry. ADM will provide the
raw materials, and Baron will act as the distributor and
use its already existing relationships with participants in
the food service industry to make a success of this:
A. strategic alliance
B. transactional partnership
C. economic merger
D. economic partnership
E. exchange relationship
A strategic alliance is sometimes called a(n):
A. strategic partnership
B. transactional partnership
C. economic merger
D. economic partnership
E. exchange relationship
8. Which trends are reshaping the business,
microeconomic, and macroeconomic environments
and competitive arena?
• CONCEPT CHECK
1. What steps can companies take to benefit from the
aging of their workers and to effectively manage a
multigenerational workforce?
2. Why is the increasing demand for energy
worldwide a cause for concern?
3. Describe several strategies that companies can use
to remain competitive in the global economy.
This OpenStax ancillary resource is © Rice University under a CC-BY 4.0 International license; it may be reproduced or modified but must be attributed to OpenStax, Rice University
and any changes must be noted. Any images credited to other sources are similarly available for reproduction, but must be attributed to their sources.

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IntroductiontoBusiness-PPT-Ch01.pptx

  • 2. Learning Outcomes • How do businesses and not-for-profit organizations help create our standard of living? • What are the sectors of the business environment, and how do changes in them influence business decisions? • What are the primary features of the world’s economic systems, and how are the three sectors of the U.S. economy linked? • How do economic growth, full employment, price stability, and inflation indicate a nation’s economic health? • How does the government use monetary policy and fiscal policy to achieve its macroeconomic goals? • What are the basic microeconomic concepts of demand and supply, and how do they establish prices? • What are the four types of market structure? • Which trends are reshaping the business, microeconomic, and macroeconomic environments and competitive arena?
  • 3. Team Rubicon • As featured in the Introduction, Exploring Business Careers, Team Rubicon is an organization that offers opportunities for those interested in nonprofit careers as well as those passionate about helping others.
  • 4.
  • 5.
  • 6. Standard of living Measured by the output of goods and services people can buy with the money they have.
  • 7. Knowledge Knowledge is the combined talents and skills of the workforce and has become a primary driver of economic growth
  • 8. Knowledge • The four factors of production are typically thought to be combined to create entrepreneurial success, but should Knowledge fit into the recipe as a fifth element? Watch this video now posted about various subjects related to Economics, and after viewing it, research one or more of the entrepreneurs mentioned in this section, such as Microsoft cofounder Bill Gates, or Google founders Sergey Brin and Larry Page.
  • 9. Which of the following is the best example of a service? A. the pleasure you derive from seeing a good play B. the license tags you purchased for your car C. the hamburger you bought for lunch D. the gallon of milk you purchased at the convenience store E. the grill on which you cook steak Which of the following is the best example of a good? A. the physical examination you received from your doctor B. the birthday candles you purchased to go on your sister's birthday cake C. the airplane flight you took to attend a funeral D. the driving lessons you took E. the life guarding class you took last summer What is the primary difference between a good and a service? A. A good costs more to produce than a service. B. A service is tangible, and a good is intangible. C. A good is tangible, and a service is intangible. D. A good costs more to market than a service E. The development costs for a service is higher than for a product. The _____ of any country is measured by the output of goods and services people can buy with the money they have. A. standard of living B. consumer productivity C. input per person D. quality of life E. total consumption rate
  • 10. The standard of living in any country is: A. measured by subtracting the supply of goods and services from the demand for goods and services B. determined by the money left over after all expenses are paid C. the general level of human happiness based on such things as life expectancy, educational standards, health, sanitation, and leisure time D. measured by the output of goods and services people can buy with the money they have E. higher for less developed countries like Angola, Bangladesh, and Ceylon than it is for the U.S. _____ is the amount of money remaining from a firm’s sales revenue after it deducts production costs, interest costs, and taxes. A. Profit B. A dividend C. Working capital D. Net sales E. Retained earnings Iris Souza started the summer with $30. She took $10 and made signs for her dog walking service. She posted the signs all over her neighborhood. She used the other $20 to buy a stout leash and a pooper-scooper. At the end of the summer, after buying herself a new pair of shoes for $50 (she had worn her other shoes out walking dogs), she had $125 left. What was Souza’s profit for her summer job? A. $30 B. $80 C. $125 D. $175 E. $205 Curtiss Anaya is planning to sell kites on the beach this summer to pay for next year’s school expenses. _____ refers to the potential that Curtiss will lose money and waste his time and end up at the end of the summer with not enough money to cover his expenses. A. Profit B. Risk C. Revenue D. Opportunity E. Cost
  • 11. Inputs, such as natural resources, labor, capital, and entrepreneurship, are known as: A. elemental factors B. factors of production C. creative factors D. building blocks E. elements of construction As one of the factors of production, capital includes all of the following EXCEPT: A. tools B. machinery C. equipment D. money E. delivery trucks Labor, as a factor of production, refers to: A. all workers in business B. rent and wages C. full employment D. tools and wages E. only hourly wage earners Which of the following is an example of a factor of production? A. economy of scale B. competition C. free market D. labor E. mass production
  • 12. The fifth factor of production identified by many managers and academicians is: A. nanotechnology B. productivity C. quality D. social responsibility E. knowledge Corrine Attlee has always enjoyed cooking more than doing anything else. Atlee has decided to quit her job as a college professor and invest her life savings in starting a restaurant. Attlee is an example of a(n): A. production worker B. sales manager C. entrepreneur D. monetary manager E. fiscal manager
  • 13. 1. How do businesses and not-for-profit organizations help create our standard of living? •CONCEPT CHECK •Explain the concepts of revenue, costs, and profit. •What are the five factors of production? •What is the role of an entrepreneur in society.
  • 14. Exhibit 1.4 The Dynamic Business Environment
  • 15. External Environment Economic Forces Inflation, interest rates, unemployment rates, taxes Political & Legal Government activity, laws passed, political stability Demographic Age, gender, race & ethnicity, location • Uncontrollable • Define markets for products • Size & composition of workforce Social Attitudes, values, lifestyles • Change as we get older Technology Mobile, cloud computing, robots • Maintain & build wealth
  • 16. The External Business Environment • Understanding the seven parts of the external environment are key to business success, particularly because these are outside the control of businesspeople. Watch this video from Khan Academy: The External Business Environment, and after viewing, think about how a regional disaster such an earthquake or global pandemic such as COVID-19 might affect each of the seven components of the business environment that Exhibit 1.4 illustrates.
  • 17. Demography is the study of: A. people’s vital statistics B. people’s attitudes, interests, and values C. emerging technology D. social trends E. global competition Members of Generation X: A. were born between 1965 and 1980 B. represent the last generation of demography C. have fueled the growing demand for home delivery D. are driving the educational software industry E. are over the age of 65 Those people designated by demographics as _____ are defined as Americans born between about 1981 and 1997. A. baby boomers B. Generation X C. latchkey kids D. Millennials E. tweens How has diversity impacted the marketing and customization of products? A. The buying power of Asian Americans is declining. B. There are no significant differences in the various segments of the Hispanic population. C. The United States will never be a multicultural society. D. Along with their numbers, the buying power of minorities is growing. E. The size of the Hispanic market is declining.
  • 18. Understanding the external business environment requires marketers to be aware of: A. their customers' wants and needs B. how employees are interacting with customers C. how employees are interacting with other employees D. changes in the law which impact how business is conducted E. how managers interrelate with employees Laws passed by the U.S. Congress concerning how U.S. businesses trade with Cuba would be an example of _____ factors that influence the business environment. A. social and cultural B. demographic C. economic D. competitive E. political and legal Inflation and interest rates are most closely associated with _____ within the external business environment. A. cultural factors B. economic forces C. competitive trends D. technological trends E. managerial downsizing Which of the following is probably the MOST difficult environmental factor for owners and managers to forecast, influence, or integrate into business plans? A. demographic change B. social change C. global competition D. emerging technology E. evolving economic systems
  • 19. 2. What are the sectors of the business environment, and how do changes in them influence business decisions • CONCEPT CHECK 1. Define the components of the internal and the external business environments. 2. What factors within the economic environment affect businesses? 3. Why do demographic shifts and technological developments create both challenges and new opportunities for business?
  • 20. Table 1.1 The Basic Economic Systems of the World
  • 21. Table 1.1, The Basic Economic Systems of the World - Continued
  • 22. Economic Systems: Free, Mixed, and Planned Economies • The extremes of both free market and centrally planned economic systems have moved to the center as most global economies have embraced a more mixed approach. As described in Section 1.2, a nation’s economic system is the combination of policies, laws, and choices made by its government to establish the systems that determine what goods and services are produced and how they are allocated. After reviewing the video from mjmfoodie titled Economic Systems: Free, Mixed, and Planned Economies, andwer the questions on the next slide.
  • 23.
  • 24. Exhibit 1.6 Economics as a Circular Flow
  • 25. Individual ownership of property is a key element in: A. socialism B. capitalism C. communism D. a command economy E. utopianism An economic system based on complete freedom of trade and little, if any, government control is known as: A. capitalism B. utopianism C. socialism D. democratic economy E. privatization In a _____, the factors of production are owned collectively rather than individually, and no incentives to work harder or to produce quality products are provided. A. private enterprise B. communist economic system C. mixed economy D. socialistic E. capitalistic The economic system under which basic industries are operated by the government or owned by the private sector under strong government control is called: A. capitalism B. socialism C. communism D. public enterprise E. laissez faire
  • 26. Which of the following statements about a socialist economic system is true? A. The government owns or controls the major industries. B. The government owns no major industries. C. Private individuals own and control the major industries. D. Private individuals own all companies and industries. E. Major industries are internationally-owned. In Canada, the government owns the communications, transportation, and utilities industries, while most other activity is carried on by private enterprise. Canada is an example of: A. private enterprise B. communism C. private governmentalism D. a mixed economy E. social capitalism A "mixed economy" is an economic system that: A. combines socialism and communism B. combines private and government ownership of the factors of production C. is owned collectively by the people D. emphasizes government-controlled monopolies E. relies on a combination of oligopoly and monopoly In a mixed economy, the government is involved in the economic system through: A. the management of nonprofit organizations B. ownership of media C. its determination of standard of living scales D. taxing, spending, and welfare activities E. none of the above
  • 27. With a communist economy system: A. there is complete freedom of trade B. consumers can expect a mixed economic reaction C. there are strong incentives for workers D. basic industries such as railroads and utilities are owned by government, while other industries are owned by the private sector E. none of the above The key element in socialism is: A. competition B. private property C. full employment D. governmental control E. freedom of choice Because the government owns the factors of production in public lands, postal service, and some water resources, Great Britain is considered a(n): A. mixed economy B. quasi-public economy C. socialistic economy D. semi-socialistic economy E. unified-socialistic economy
  • 28. 3. What are the primary features of the world’s economic systems, and how are the three sectors of the U.S. economy linked? • CONCEPT CHECK 1. What is economics, and how can you benefit from understanding basic economic concepts? 2. Compare and contrast the world’s major economic systems. Why is capitalism growing, communism declining, and socialism still popular? 3. What is the difference between macroeconomics and microeconomics?
  • 30. Macroeconomic Goals Strive for Economic Growth • Gross Domestic Product Decline in Economic Growth • Recession (two consecutive months) Full Employment • All people who want to work can Frictional Unemployment • Short term, not related to business cycle Structural Unemployment • Mismatch between available jobs & skills, not related to business cycle Cyclical Unemployment • Downturn in business cycle Seasonal Unemployment • Specific seasons in certain industries
  • 31. Keeping Prices Steady • Inflation • Demand-pull • Demand greater than supply • Cost-push • Increase in production costs • Expenses for materials, wages • Consumer Price Index (CPI) • Prices paid by urban consumers • Producer Price Index (PPI) • Prices paid by producers & wholesalers
  • 32.
  • 33. The most basic measure of economic growth is the: A. consumer price index B. gross domestic product C. producer price index D. total of all goods and services produced E. combined producer and consumer price indices Upward and downward changes in aggregate economic activity, as measured by GDP, are called: A. business standards B. business cycles C. cyclical adjustments D. economic yields E. standards of business deviation When determining the GDP in 2006 for Chile, the economists adjusted the current market prices by 3.1 percent to correct for inflated values. This adjusted GDP is called the nation’s _____ GDP. A. interpreted B. real C. frictional D. cyclical E. non-inflated The GDP of Poland in 2006 was approximately $512 billion. This $512 billion represents: A. how much money Polish households spent in 2006 B. the estimated growth of discretionary profit in Poland for 2006 C. the actual growth of discretionary profit in Poland in 2006 D. the total value of all final goods and services produced in Poland during 2006 E. the taxable portion of the materials produced by the production sector of the nation in 2006
  • 34. A decline in real GDP that lasts for two consecutive quarters is called a(n): A. economic downsizing B. depression C. recession D. resource divestment E. economic regression The government does not consider full employment to mean 100 percent of its citizens are employed because: A. some people are preparing for later employment by attending school B. some people choose to stay home to raise children rather than have a job outside the home C. some people are temporarily unemployed while they wait to start new jobs D. some people are not working because jobs are limited, and competition for jobs is intense. E. all of the above conditions can and do exist The unemployment rate is the percentage of the total work force that is not working but is: A. drawing unemployment checks B. physically and mentally able to work C. actively looking for work D. on vacation E. laid off, terminated, or downsized due to some economic activity outside of their control Avery Lutz quit his landscaping job in Florida and has moved to British Colombia, where he is actively seeking employment in the real estate industry. This is an example of _____ unemployment. A. structural B. fiscal C. frictional D. predictable E. seasonal
  • 35. For the past ten years, Lou Lopez has been a welder for Ford Motor Company. This morning her boss informed her a robot would replace her. Lopez's unemployment is an example of _____ unemployment. A. frictional B. cyclical C. mechanical D. structural E. operational Structural unemployment is unemployment that results from: A. the changing structure of an industry B. the restructuring of an organization C. the change in business cycles D. the change in seasonal needs E. people moving to new geographical areas In 1998 the tourism industry in Egypt had 43 percent unemployment due to an economic downturn that gripped the country as a result of an increase of terrorists’ activities. The workers in the tourism industry were experiencing _____ unemployment. A. seasonal B. structural C. cyclical D. frictional E. operational When the economy is in a recession, many companies must lay off workers, which causes _____ unemployment. A. structural B. cultural C. cyclical D. frictional E. operational
  • 36. The situation in which the average of all prices of products is rising is called: A. deflation B. inflation C. upsizing D. purchase power acceleration E. rejuvenation _____ inflation is inflation that occurs when the demand for goods and services is greater than the supply. A. Supply-side B. Demand-push C. Demand-side D. Cost-push E. Demand-pull _____ inflation is triggered by increases in production costs which increase the costs of final goods and services. A. Supply-side B. Demand-push C. Demand-side D. Cost-push E. Demand-pull When the price of gasoline rises by 40 percent, but your salary remains the same, it is an example of a decline in your: A. standard of living B. purchasing power C. GDP index D. cost of living index E. gross economic income
  • 37. The _____ represents the prices of a market basket of goods and services as measured monthly by the Department of Labor. A. inflation rate B. producer price index (PPI) C. wholesale cost index (WCI) D. consumer price index (CPI) E. GDP index Which of the following is NOT a component of the consumer price index? A. gas purchased by commuters B. pizzas ordered delivered to a birthday party C. entry fees to state and national parks D. tickets to baseball and football games E. lumber used in the construction industry The _____ measures prices paid by producers and wholesalers for commodities, including raw materials and finished products. A. wholesale cost index B. GDP index C. purchasing power index D. raw material price index E. producer price index
  • 38. 4. How do economic growth, full employment, price stability, and inflation indicate a nation’s economic health? • CONCEPT CHECK 1. What is a business cycle? How do businesses adapt to periods of contraction and expansion? 2. Why is full employment usually defined as a target percentage below 100 percent? 3. What is the difference between demand-pull and cost-push inflation?
  • 39. • To influence the money supply and interest rates: • Open market operations • The discount rate • Reserve requirements • Interest on reserve balances
  • 40. • Fed restricts money supply • Sell Gov’t securities • Raise interest rates Contractionary Policy • Fed loosens money supply • Stimulates economy • Business & consumers spending goes up Expansionary Policy Federal Reserve System • Prints money • Controls how much will be in circulation
  • 41. Fiscal Policy • Cuts Taxes • Increases Spending • Rising public sector spending drives down or eliminates private sector spending Crowding Out
  • 42.
  • 43. Exhibit 1.9 Revenues and Expenses for the Federal Budget
  • 44. Role of FED in Achieving Macroeconomics Goals • The Federal Reserve Bank - FED • Central Banking System of the United States • Fed prints money and controls how much of it will be in circulation • Most importantly the money supply is also controlled by the Fed’s regulation of certain bank activities.
  • 45.
  • 46. The _____ prints money and controls its circulation. A. Federal Reserve System B. Savings and Loan Association C. U.S. Congress D. U.S. Treasury Department E. FDIC _____ refers to a government's programs for controlling the amount of money in circulation. A. Macroeconomics B. Monetary policy C. Microeconomics D. Fiscal policy E. Economic control The implementation of a contractionary policy by the Federal Reserve would result in: A. lower interest rates B. increased economic growth C. lower unemployment D. increased spending E. lower inflation When the Federal Reserve implements a _____, it tightens the money supply by selling government securities or raising interest rates. A. shrinkage policy B. contractionary policy C. fiscal reduction strategy D. retrenchment strategy E. policy of downsizing
  • 47. The implementation of an expansionary policy by the Federal Reserve would result in: A. lower interest rates B. decreased economic growth C. higher unemployment D. lower inflation E. decreased spending When the government raises taxes on consumers and businesses, it is dealing with _____ policy. A. fiscal B. monetary C. inflationary D. recessionary E. expansionary Fiscal policy is concerned with: A. credit and spending B. taxation and spending C. investments and insurance D. credit and banking E. banking and insurance A(n)_____ occurs if a country's total expenditures are higher than the revenues received from the taxes it gathers. A. national surplus B. federal budget deficit C. annual expenditure surplus D. national priority deficit E. expenditure-tax gap
  • 48. _____ is the situation that occurs when government spending replaces spending by the private sector. A. Deficit spending B. Demarketing C. Public-sector inflation D. Crowding out E. Fiscal flushing The national debt is the: A. amount of money owed each year by the taxpayers B. cumulative total of past national deficits C. cumulative total owed to U.S. by foreign countries D. total amount owed by corporations E. deficit a country creates by importing more than it exports The purchase of savings bonds by individuals allows the U.S. government to: A. make sure that the burden of the national debt is spread more equitably B. concentrate on microeconomics strategy C. eliminate crowding out D. balance supply and demand E. create a perfect competition When the government decides to cut military spending, it is implementing a(n) _____ policy. A. microeconomic B. operational C. monetary D. fiscal E. expansionary
  • 49. 5. How does the government use monetary policy and fiscal policy to achieve its macroeconomic goals? • CONCEPT CHECK 1. What are the two kinds of monetary policy? 2. What fiscal policy tools can the government use to achieve its macroeconomic goals? 3. What problems can a large national debt present?
  • 50.
  • 51. Hudsucker Proxy • Supply and Demand • The power of this scene is that we are reminded that changes in price cannot shift the demand curve. Shifts in demand can only happen when something other than price changes.
  • 52. Exhibit 1.11 Demand Curve for Jackets for Snowboarders Demand tells you how much you can sell and at what price
  • 53. Exhibit 1.12 Supply Curve for Jackets for Snowboarders Higher the price, the greater the number of jackets a supplier will supply,
  • 54. Exhibit 1.13 Equilibrium Price and Quantity for Jackets for Snowboarders
  • 55. Exhibit 1.14 Shifts in Demand for Jackets for Snowboarders
  • 56.
  • 57. Table 1.2 Factors That Cause Demand and Supply Curves to Shift
  • 58. Infrastructural Changes The Pandemic Effect The Workforce Shortage Sustainability Challenges Resiliency & Visibility
  • 59. Which of the following statements about the interaction of demand and supply is true? A. At prices above equilibrium, suppliers produce less than consumers are willing to buy. B. A surplus of product pushes prices upward. C. At prices below equilibrium, demand exceeds supply. D. Government intervention is usually needed to achieve market equilibrium. E. A shortage pushes prices downward. _____ is the quantity of a good or service that people are willing to buy at various prices. A. Demand B. Supply C. Market potential D. Market share E. Capacity The quantity of a product or service that businesses will make available at various prices is called: A. market potential B. demand C. supply D. capacity E. market share When demand and supply meet, the price of the product or service is established. This is the point of: A. price intersection B. monetary value C. interaction D. equilibrium E. price stabilization
  • 60. Which of the following factors would most likely result in a dramatic change in demand? A. Cheaper production technology B. An expectations about future prices C. The multiplier effect D. The 80/20 principle E. A change in the price of raw materials used in the production process Which of the following factors would most likely result in a dramatic change in supply? A. the iceberg effect B. the laddering of resources C. a change in consumer fashion D. expectations about prices of consumer products E. a change in the price of raw materials used in the production process Which of the following factors would most likely result in a shift in the demand curve? A. an increase in the number of suppliers to manufacturers B. the principle of reciprocity C. prices of substitute products D. automation of manufacturing processes E. the multiplier effect Which of the following factors would most likely result in a shift in the supply curve? A. countertrading B. the principle of cause/effect C. the multiplier effect D. an increase in the price of raw materials used in the production process E. a change in what consumers consider to be fashionable
  • 61. 6. What are the basic microeconomic concepts of demand and supply, and how do they establish prices? • CONCEPT CHECK 1. What is the relationship between prices and demand for a product? 2. How is market equilibrium achieved? Describe the circumstances under which the price for gasoline would have returned to equilibrium in the United States after Hurricane Katrina. 3. Draw a graph that shows an equilibrium point for supply and demand.
  • 62. Table 1.3 Comparison of Market Structures
  • 63. Table 1-3, Comparison of Market Structures - continued
  • 64.
  • 65.
  • 66. Competing in a Free Market
  • 67. Competing in a Free Market Complete this table with at least one example by name of a real organization or company that fits into that structure. For example, into which structure would organizations like Apple, Microsoft, and Facebook go? What about the farmer who grew the carrots, broccoli or potatoes for sale at your local grocery store? Where would you place a small, local business like a dry cleaner, nail shop or auto repair. What about the power, cable TV or utility company in your geographic area? Any others you can think of?
  • 68. Perfect Competition Monopolistic Competition Oligopoly Monopoly Numbers of firms in market Firm’s ability to control price Barriers to entry Product differentiation Name some real company examples Differentiating Between Market Structures Table Company chosen:_______________________________
  • 69. Which one characteristic most clearly defines a market structure? A. the type of product sold B. the market share C. how the company is organized D. the emphasis the company places on quality E. the number of suppliers in a market Which of the following is a characteristic of pure competition? A. a large number of small firms B. all the firms in the market sell similar products C. entry into and exit from the market is easy D. buyers and sellers in the market are well-informed about the product E. all of the above In perfect competition, there is: A. only one producer B. a large number of buyers and few sellers C. no relationship between supply and demand D. a large number of sellers producing nearly identical products E. a large number of buyers who demand low prices When a single firm accounts for 100 percent of industry sales, it is an example of: A. an oligopoly B. a pure monopoly C. monopolistic competition D. imperfect competition E. monopolistic socialism
  • 70. PGE supplies all of the electricity to Portland, Oregon. PGE is an example of: A. an oligopoly B. utilitarianism C. an oligopolistic monopoly D. a pure monopoly E. monopolistic competition An industry in which a few firms produce most or all of the output of a product and in which large amounts of capital are needed is called a(n): A. perfect competition B. imperfect competition C. monopoly D. monopolistic competition E. oligopoly A market in which there are a large number of firms that differentiate their products is called: A. perfect competition B. oligopolistic competition C. monopolistic competition D. an oligopoly E. an imperfect monopoly Within the music industry, four companies (UMG, Sony- BMG, EMI, and Warner) control 90 percent of the music you hear. The music industry operates in a(n) _____ market structure. A. perfect competition B. imperfect competition C. monopoly D. monopolistic competition E. oligopoly
  • 71. 7. What are the four types of market structure? CONCEPT CHECK • What is meant by market structure? • Compare and contrast perfect competition and pure monopoly. Why is it rare to find perfect competition? • How does an oligopoly differ from monopolistic competition?
  • 72. Changing Workforce Demographics Global Energy Demands Meeting Competitive Challenges Millennials now total more than 40 percent of the total workforce Emerging economies such as China and India need energy to grow Relationship management • Practice of building, maintaining, and enhancing interactions with customers and other parties Workers are delaying retirement past the traditional retirement age of 65 Standards of living improve worldwide Demand for energy continues to rise; driving up prices • Supply chain management, which builds strong bonds with suppliers • Relationship marketing, which focuses on customers
  • 73. Today companies are focusing on _____, which involves building, maintaining, and enhancing interactions with customers and other parties so as to develop long-term satisfaction through mutually beneficial partnerships. A. customer maximization B. profit maximization C. relationship management D. a developing strategic alliance E. product satisfaction Which of the following statements about strategic alliances is true? A. Strategic alliances are commonly found in markets where there is a pure competition market structure. B. Strategic alliances are not associated with any form of relationship management. C. Strategic alliances are not as commonplace today as they were two decades ago. D. A company that is interested in maintaining, but not improving, its product and service quality is most likely to enter a strategic alliance. E. A strategic alliance is sometimes called a strategic partnership. Archer Daniels Midland Co. (ADM) has joined with Baron Spices and Seasonings to market spices, seasonings and herbs to the foodservice industry. ADM will provide the raw materials, and Baron will act as the distributor and use its already existing relationships with participants in the food service industry to make a success of this: A. strategic alliance B. transactional partnership C. economic merger D. economic partnership E. exchange relationship A strategic alliance is sometimes called a(n): A. strategic partnership B. transactional partnership C. economic merger D. economic partnership E. exchange relationship
  • 74. 8. Which trends are reshaping the business, microeconomic, and macroeconomic environments and competitive arena? • CONCEPT CHECK 1. What steps can companies take to benefit from the aging of their workers and to effectively manage a multigenerational workforce? 2. Why is the increasing demand for energy worldwide a cause for concern? 3. Describe several strategies that companies can use to remain competitive in the global economy. This OpenStax ancillary resource is © Rice University under a CC-BY 4.0 International license; it may be reproduced or modified but must be attributed to OpenStax, Rice University and any changes must be noted. Any images credited to other sources are similarly available for reproduction, but must be attributed to their sources.