BATCH & PORTFOLIO RE

1. PENGENALAN KEPADA JAMINAN
KUALITI AKADEMIK UTM
PM. Dr. Sharifah Kamilah Syed Yusof
Timbalan Pengarah Peningkatan Kualiti Akademik
Centre for Quality and Risk Management (QRiM)
Universiti Teknologi Malaysia
1

2. Presentation Outline
1. UTM QRiM
2. Swaakreditasi (Self Accreditation)
3. UTM Leadership
4. UTM Academic Governance
5. Academic Quality Assurance (QA)
2

3. UTM Client Charter
• We, the staff of Universiti
Teknologi Malaysia, pledge that:
– All students will:
• Graduate with academic qualifications
that are recognised by the Government
and professional bodies and that meet
the needs of the industry;
• Graduate within the stipulated duration
upon fulfillment of all requirements;
• Be given services that are supported by
an environment that is conducive to
teaching and learning;
– …

4. 2005 2009 2010 2011 2012 2013 2014 – 2016
2017 –
2018
2019 -
2020
Academic
Quality
Unit
(UKA)
Quality of Service
(Registrar office)
Prime Minister
Quality Award
Transformation
Division, Risk
Management &
Audit (BTPRA)
Quality
Unit
Universiti
(UKU)
Transformation Division,
Risk Management
(BTPR)
Autonomy
Status
Self-Accreditation
Status
(EQA)
Centre For
Quality and Risk
Management
(UTM QRiM)
TRANSFORMATION UTM QUALITY UNIT
PHASE 1
PHASE 2
PHASE 3
4

5. Falsafah
Diiktiraf sebagai pusat pengurusan kualiti dan risiko
bertaraf global. Visi
Hukum Allah adalah dasar kepada sains dan
teknologi. Maka UTM QRiM berusaha secara
menyeluruh dan bersepadu memperkembangan
kecemerlangan pengurusan kualiti dan risiko untuk
kesejahteraan dan kemakmuran sejagat sesuai
dengan kehendak-Nya
Misi Memacu kecemerlangan Universiti melalui program
akademik berkualiti, budaya kerja berprestasi tinggi
dan pengurusan risiko yang berkesan.
FALSAFAH , VISI dan MISI UTM QRiM
5

6. FASA I FASA II FASA III
2014 2016 2019
Pengukuhan
ekosistem
Pengurusan
Kualiti dan Risiko
Pembudayaan
Amalan Pengurusan
Kualiti dan Risiko
Pengiktirafan
/penarafan (pakar
rujuk) Pengurusan
Kualiti dan Risiko di
peringkat global
2017 2018
2020
PELAN STRATEGIK UTM QRiM 2014-2020
6

7. TERAS STRATEGI UTM QRiM
7
AKADEMIK
PERKHIDMATAN
PENGURUSAN
RISIKO
UTM QRiM
MISI
VISI

8. 8
Kualiti
Akademik
Pengurusan
Risiko
Kualiti
Perkhidmatan
PERANAN UTM QRiM
Memastikan program
akademik memenuhi
standard global
Memastikan sistem
penyampaian perkhidmatan
yang berkesan dan efisen
Memastikan pelaksanaan
pengurusan risiko secara
komprehensif.

9. 9
Melaksanakan audit akreditasi
sementara dan penuh (EQA)
Melaksanakan audit pematuhan dan
audit pemantauan (IQA)
Menguruskan pembangunan standard
Memberikan nasihat kepakaran dan
kesedaran berkaitan dengan pemakaian
standard
FUNGSI UTAMA UNIT KUALITI AKADEMIK

10. • Provisional Accreditation
• Full Accreditation
STATUS SWA-AKREDITASI : 2013-2017
10

11. 11
SYARAT-SYARAT SWAAKREDITASI

12. 12
SYARAT-SYARAT SWAAKREDITASI

13. 13
Akreditasi Bil. Program Kos sebenar
(RM)
Kos UTM
(RM)
Penuh 217 + 6 500,000 180,000
Sementara 13 97,000 39,000
Impak kepada UTM:
• Penjimatan kos
• Audit boleh dirancang secara dalaman
• Meningkatkan kepakaran staf sebagai
auditor.
29 Mac 2013
IMPAK SWAAKREDITASI

14. UTM Leadership
14
JKA
JKTS
KPT
SENATE
LPU
MQA

15. UTM Academic Governance
15
JKTS
Policy and
Academic Entity
Examination
and Graduation
Curriculum
& Quality
Input
Process Output

16. ACADEMIC QUALITY
ASSURANCE
16

17. What is Quality Assurance (QA)?
17

18. 18

19. 19

20. Kerangka IQA P & P UTM
20
Pengalaman
Pelajar
Pelajar
berkualiti
Tinggi
Hasil
Pentaksiran
dan
Standards
HASIL
PRODUK
Kejayaan
Graduan
Proses
Pengukuran &
Penambahbaikan
Berterusan (CQI)
(CHECK & ACT)
Rekabentuk
Program
Sokongan &
Sumber
Amalan Pengajaran &
Pembelajaran
Polisi dalam Pengajaran & Pembelajaran
Kepimpinan dalam Pengajaran & Pembelajaran
PROSES DAN
SOKONGAN
(DO)
ASAS
(PLAN)

21. QA Mechanism
21

22. Understanding Accreditation
Accreditation is …
• voluntary, process review
• a process by which institutions or programmes
continuously upgrade their educational quality and
service through self-evaluation and the judgment of peers.
• a concept which focuses on evaluation and the continuing
reinforcement of educational quality.
• a status granted to an educational institution or
programmes which meets commonly accepted standards
of quality or excellence.

23. Understanding Accreditation
Accreditation goal is accomplished by…
• accrediting agencies who individually examine academic
programmes to ensure a minimum educational standard is
being met.

24. Related Academic Accreditation
• Institutional Accreditation, refers to the accreditation of the
Institution as a whole.
• Programme Accreditation, refers to the accreditation of
academic programme.
• Course Accreditation

25. 25
AWARDED DATE: 23 March 2013
Audit Type Objective
EQA
Provisional
Accreditation
To evaluate the basic requirement and
planning of a new programme
- Swaakreditasi - based on 7 areas of Code of Practice
for Programme Accreditation (COPPA 2.0)
- Other professional bodies (EAC, LAM
Full Accreditation To evaluate the programme execution
- Swaakreditasi - based on 7 areas of Code of Practice
for Programme Accreditation (COPPA)
- Other professional bodies
IQA
Compliance Audit To evaluate the programme compliance
towards standard and good practices.
Surveillance Audit To observe the Continuous Quality
Improvement (CQI) based on the Internal
Audit Exercise, previous audit report/findings
and on demand.
EQA vs IQA

26. 26
AUDITOR
UAC
MOHE
SENATE
BoD
MQA
University
Accreditation
Committee (UAC) or
JK Akreditasi Universiti
(JKAU)
SELF ACCREDITATION GOVERNANCE

27. TOR UNIVERSITY ACCREDITATION COMMITTEE
Memantau standard dan pelaksanaan akreditasi di
Universiti Teknologi Malaysia.
Memperakukan panel penilai bagi menjalankan audit
akreditasi sementara, akreditasi penuh dan audit
pemantauan.
Menerima laporan dan membuat penilaian ke atas laporan
panel penilai akreditasi.
Memberi perakuan akreditasi untuk program akademik
yang memenuhi standard yang ditetapkan.
Membuat perakuan pembatalan akreditasi ke atas program
yang tidak mematuhi standard yang ditetapkan.
Menyediakan laporan akreditasi untuk dibentangkan bagi
pengesahan Senat Universiti.
27

28. Accreditation Agencies
28
MQA = Malaysian Qualifications Agency

29. MALAYSIA QUALIFICATIONS AGENCY (MQA)
29

30. QA DOCUMENTS
30
1. Malaysian Qualifications Framework
2. Code of Practice
3. Standards
4. Programme Standards
5. Guidelines to Good Practices
http://www.mqa.gov.my/

31. 31
Malaysian Qualifications
Framework (MQF 2.0)
Malaysian Qualifications Framework
(MQF) is an instrument that develops
and classifies qualifications based on a
set of criteria that are approved
nationally and benchmarked against
international best practices, and which
clarifies the earned academic levels,
learning outcomes of study areas and
credit system based on student
academic load.

32. 32
Code of Practice
for
Institutional Audit
(COPIA)
Code of practice is a guideline
for all the stakeholders about
the nine quality assurance
evaluation areas for quality
assurance purposes.

33. 33
Code of Practice
for
Programme
Accreditation
(COPPA 2.0)

34. Standards for
Programme Accreditation (2017)
 The 9 areas of evaluation were collapsed to 7 areas
Area 1
Program
Development and
Delivery
(COPPA 08: A1+A2)
Area 3
Student Selection
and Support
Services
Area 5
Educational
Resources
Area 7
Programme
Monitoring,
Review and CQI
(COPPA 08: A7+
A9)
Area 2
Assessm
ent of
Student
Learning
Area 4
Academic
Staff
Area 6
Programme
Management
S-11

35. *BS = Basic Standards *ES = Enhanced Standards
S-13
Areas of Evaluation COPPA 2008 Areas of Evaluation COPPA
2nd edition
No. of
BS*
No. of
ES*
No. of
Standards
Area 1: Vision, Mission, Educational
Goals and Learning Outcomes
7 4 Area 1: Programme
Development and Delivery
17
Area 2: Curriculum Design and
Delivery
19 11
Area 3: Assessment of Students 11 5 Area 2: Assessment of Student
Learning
11
Area 4: Student Selection and
Support Services
21 13 Area 3: Student Selection and
Support Services
20
Area 5: Academic Staff 11 4 Area 4: Academic Staff 15
Area 6: Educational Resources 12 10 Area 5: Educational Resources 10
Area 8: Leadership, Governance
and Administration
11 6 Area 6: Programme
Management
16
Area 7: Programme Monitoring and
Review
5 4 Area 7: Programme Monitoring,
Review and Continual Quality
Improvement
9
Area 9: Continual Quality
Improvement
3 2
TOTAL 100 59 98
GRAND TOTAL 159

36. Standards for
Programme Accreditation (2017)
Significant new and improved standards for
accreditation:
i. Standards 3.5.1 (Area 3)
The department must foster active linkages with
alumni to develop, review and continuously improve
the programme.
S-14

37. Significant new
accreditation:
and improved standards for
ii. Standards 5.3.1 (Area 5)
The HEP must demonstrate financial
and sustainability for the programme.
viability
S-15

38. Significant new
accreditation:
and improved standards for
iii. Standards 6.3.2 (Area 6)
The department
records relating
must maintain
to
student
their admission,
and graduation in
performance, completion
such form as is practical and preserve these
records for future reference.
S-16

39. Significant new and improved
standards
for accreditation:
iv. Standards 7.1.2 (Area 7)
The department must have a Quality
Assurance (QA) unit for internal
quality assurance of the department to
work hand-in-hand with the QA unit of the
HEP.
S-17

40. 40
Code of Practice
for
Open and Distance
Learning (COP-ODL)

41. STANDARDS
41
Standards document sets general
guideline of certain qualification
levels based on the Malaysian
Qualifications Framework (MQF).

42. PROGRAMME STANDARDS
42
1. Accounting
2. Art and Design
3. Biotechnology
4. Building Surveying
5. Business Studies
6. Computing
7. Creative Multimedia
8. Diploma In Dental Surgery
Assistance
9. Early Childhood Education
10.Education
11.Engineering and Engineering
Technology
12.Finance
13.Hospitality and Tourism
14.Information Science
15. Islamic Studies
16. Law and Syariah
17. Media and Communication
Studies
18. Medical and Health Sciences
19. Muamalat and Islamic Finance
20. Performing Arts
21. Psychology
22. Traditional and Complementary
Medicine
Criteria set based on what is considered the
minimum level that should be attained by the
HEPs to ensure academic programme in a
particular field of study can be adequately
delivered. It covers all the MQF qualification
levels; from certificate up to doctoral degree

43. Programme Standard/Manual –
Professional Programmes
43

44. GUIDELINES to GOOD PRACTICES (GGP)
44
1. Academic Staff
2. Academic Staff Workloads
3. Accreditation of Prior Experiential Learning
(APEL)
4. Assessment of Student
5. Curriculum Design and Delivery
6. Monitoring, Reviewing and Continually
Improving Institutional Quality (MR-CIIQ)
7. Malaysian Qualification Statement
8. Guidelines on Terms Used for External
Examiner, External Advisor and Advisory Board
9. Work-Based Learning
10. Credit Transfer for MOOC
11. APEL (C)
The documents are part of a series of
guidelines that are similarly designed to assist
HEPs implement the practices and standards
listed in COPPA and COPIA (the Codes of
Practice).

45. Malaysian Qualifications Framework (MQF)
45
MQF is an instrument that develops and classifies
qualifications based on:
• a set of criteria that is agreed nationally and
benchmarked with international practices.
• Nomenclature of the programme
• clarifies the academic levels.
• learning outcomes.
• credit system based on student academic load.

46. MQF Benchmarked
46
• MQF is benchmarked against the main
qualifications frameworks worldwide such as
those of England, Wales and Northern Ireland,
Australia, New Zealand and Europe.
• The European Qualifications Framework is now
the umbrella framework for European Union
countries and accepted by the UNESCO.

47. Academic levels
47

48. Learning Outcomes
48
Learning outcomes are:
• statements on what students should know,
understand and can do upon successful
completion of a period of study, which generally
lead to a qualification or part of a qualification.
• References for standard and quality as well as
for the development of curriculum in terms of
teaching and leaning, the determinations of
credits and the assessment of students.

49. Learning Outcomes
49
MQF emphasises five clusters of learning outcomes:
i. Knowledge and Understandings
ii. Cognitive Skills
iii. Functional work skills with focus on:
a. Practical skills
b. Interpersonal skills
c. Communication skills
d. Digital skills
e. Numeracy skills
f. Leadership, autonomy and responsibility
iv. Personal and entrepreneurial skills
v. Ethics and professionalism

50. Internal QA Documents
Panduan Jaminan Kualiti Akademik UTM
50
• Kompilasi Dasar MQA, KPT, UTM berkaitan
kualiti akademik

51. Internal QA Documents
Panduan Jaminan Kualiti Akademik UTM
51
• Kod Amalan P & P

52. Internal QA Documents
Programme Specifications
52
• Helaian data yang menerangkan ciri-ciri
program akademik yang ditawarkan oleh UTM
– Rujukan kepada pelajar dan pihak berkepentingan
• Objektif Pendidikan Program (PEO),
• Hasil pembelajaran program (PO),
• Kaedah penyampaian dan pentaksiran
• Ciri-ciri unik program
– Satu bentuk komitmen universiti kepada standard
kualiti program yang ditawarkan oleh UTM

53. Internal QA Documents
UTM Course Information
53
• Helaian data yang menerangkan perihal kursus
– Hasil pembelajaran kursus (CO) dan bagaimana
kaitannya dengan hasil pembelajaran program
(PO), taksonomi dan kemahiran insaniah
– Kaedah pentaksiran
– Masa pembelajaran pelajar (SLT) untuk kursus
– Perancangan kursus

54. Program
Outcomes
Program
Objectives
Missions
Visions
Stakeholders
Course
Outcomes
Advisory committee
Alumni
Assessment
Assessment
Assessment
CQI
CQI
CQI
Analysis
Analysis
Analysis
Direct
Indirect
OBE
PENAMBAHBAIKAN BERTERUSAN (CQI)
PROGRAM AKADEMIK
54

55. Course Assessment Report (CAR)
55
• Pencapaian pencapaian pelajar untuk sesuatu
kursus
– Laporan Penilaian Kursus/
Course Review Report (CRR)/
Course Assessment Report (CAR)
• Taburan gred pelajar
• Pencapaian hasil pembelajaran
• Perubahan yang dibuat
• Refleksi/cadangan penambahbaikan

56. Annual Programme Assessment Report
56
• Laporan Penilaian Program/
Annual Programme Assessment Report (APAR)
– Pelaporan pencapaian program akademik
• Analisis semua markah kursus
• Pencapaian hasil pembelajaran program
• Pengenalpastian kursus-kursus bermasalah
• Pencapaian berbanding dengan semester sebelumnya
• Analisis pelajar graduat
• Refleksi/cadangan penambahbaikan

57. Proses Pentaksiran dan Pemantauan
Program Akademik Tahunan UTM 2018
Pembentangan kesemua APAR kepada JKA
Fakulti/Sekolah
Dekan/TDA membuat semakan terhadap penganalisaan
PLO serta cadangan tindakan CQI ke atas semua
program akademik di Fakulti
Fakulti/Sekolah menghantar laporan APAER kepada UTM
QRiM untuk tujuan konsolidasi dan analisis
Penganalisaan Data PLO (direct & indirect)
Pengumpulan Data PLO (direct & indirect)
UTM QRiM akan membentangkan hasil analisis
di JKTSKKA dan Senat untuk tindakan di peringkat
Institusi

58. • Daftar Kelayakan Malaysia (MQR) menyenaraikan
semua program pengajian dan kelayakan yang telah
mendapat akreditasi penuh MQA.
• Sumber rujukan dan panduan kepada pelbagai pihak
berkepentingan berkaitan program pengajian tinggi
dan kelayakan yang telah diakreditkan di Malaysia.
http://www2.mqa.gov.my/mqr/
58
MALAYSIAN QUALIFICATIONS REGISTER (MQR)

59. MALAYSIAN QUALIFICATIONS REGISTER (MQR)
59

60. Isu Semasa Hal
Akademik
Programme
2U2i, WBL
Credit
Transfer in
MOOCs
Credit
Transfer in
APEL C
Programme
under
PUPW
60

61. 61
Quality is a journey……not a
destination.

62. http://www.utm.my/qrim/
62