The Dabbawalla system is a tiffin delivery service started in 1890 in Mumbai that delivers over 200,000 home-cooked meals per day using a network of over 5,000 dabbawallas. They achieve an extremely low error rate of 1 in 16 million transactions despite having no technological systems and covering 75 km across the city. Each dabbawalla is part-owner of the cooperative and earns Rs. 5,000-6,000 per month for collecting meals from homes, delivering them to offices within 3 hours, and returning the empty boxes - all without any communication systems between workers. The efficient system has earned it recognition in the Guinness Book of World Records.

1. Phaneendra
Mba (retail management)

2. “Dabbawalla” means a person who carries box
“dabba” means a box
“walla” means a person

3. History : Started in 1890
Starting customers : Britishers
Total coverage : 75 kms
Employee strength : 5000
Number of boxes : 2,00,000 i.e. Tiffin boxes
4,00,000 boxes a day
Time taken : 3hrs

4. They don’t have any communication between the
dabbawallas
They use a trolley like cart to distribute the lunch boxes
which is Called as “pallet”

5. Error rate : 1 in 16 million transactions
Sax sigma performance(99.9999999)
Technological backup : nil
Cost of service : Rs.300/month($6.00/month)
It does not varies from weight height & distance
Each dabbawalla is a share holder in this
Dabbawalla’s earnings : Rs.5,000-Rs.6000

7. Vp : VILE PARLE (SUBURB IN MUMBAI)
2EX12 : CODE FOR DABBAWALLAS AT DESTINATION
EX : EXPRESS TOWERS
12 : 12th floor
A : CODE FOR THE DABBAWALLAS AT
RESIDENTIAL STATION

8. Executive committee
(5 members)
20-25 team leaders
Individual dabbawalla workload
Collect from house -35 Tiffin boxes
Delivery at offices -35 Tiffin boxes
Return empty boxes to home -35boxes

9. Named in Guinness book of world record
World record in best time management

10. Phaneendra
Mba(retail management)