8. What can PES do to exceed
your expectations?
• “Nothing at present”
• “No they are pretty good”
• “Continue with regular contact in respect of your areas of expertise”
• “Better communication in relation to information required to prevent
confusion and ultimately errors. Be specific”
• “Currently far exceeds”
• “PES already meet and exceed our expectations. Although currently we
work with PES on a relatively narrow range of projects they have
performed excellently and I hope to widen the scope of projects we
engage them on.”
• “Keeping us up to date on changes”
• “We have found PES have exceeded our expectations on all interactions
and projects to date. Please keep the prices down, be as responsive as
ever and continue to offer expert advice and you will continue to exceed
our expectations.”