Healthcare and Technical

1. Eileen M. Meredith
emeredith5@comcast.net
emeredith5@gmail.com
***EXPERIENCE***
Montgomery County Assistance Office
Norristown, NJ 19401
Clerk Typist II
Department of Human Services |OIM
August 2014 – October 2015
Assist clients with application preparation and assisting clients with questions at the Front
Desk, investigate and resolve issues with their claims as well as processing applications.
RiteAid Pharmacy
Elkins Park, PA 19027
Overnight Shift Supervisor
December 2010 – August 2011
Oversaw 1 – 5 employees (cashiers, pharmacy, inventory), inventory control, cash
reconciliation, bank deposits, and ad display and setup.
Professional Nursing Services
Michelle Araj, Recruiter
Overland Park, KS 66210
December 2010 – August 2011
Support surrounding Nursing Homes, Hospitals, and Assisted Living Facilities with
Certified Nursing Assistant duties during times of shortage or illness. Worked with
people and learned new procedures, ad hoc, at local hospitals, using necessary means to
find the information. Areas serviced range from Olathe to Leavenworth. Moved out of
state.
The Gables at Overland Park
11701 Neiman Road
Overland Park, KS 66210
September 2010 – December 2010
Assisted residents with their needs during the overnight hours, as well as doing resident
laundry, maintaining the public restrooms, cleaning the public areas, preparing the dining
room for the morning meal and running the commercial dishwasher.
Page: 1 of 5

2. Shawnee Gardens Rehabilitation and Assisted Living Facility
Shawnee, KS 66216
October 2010 – September 2010
Assisted residents on the Garden View wing with ADL’s, while maintaining a clean and
positive atmosphere to encourage the maintenance of Activities of Daily Living; worked
the 7a – 7p weekend shifts after working overnights in the Express Recovery Unit.
Aplus.net - 7500 South 110th Street
Shared Hosting Help Desk Technician
Adrian Fitzmaurice, Director Human Resources
Overland Park, KS
July 2008 – May 2009 (business closed)
The primary responsibility is for providing incident management of Shared Hosting
services through end-user contact. Responsibilities include, but are not limited to: First
contact support, first call resolution of incidents, ticket resolution and incident escalation.
Use and establish IT best practice processes (based on ITIL Framework). Documenting
and following procedures.
Johnson County Community College
Overland Park, KS 66210
IT Help Desk Technician
Charles Sloan, IT Lead
E-mail: csloan1@jccc.edu
July 2007 – Juy 2008
The primary responsibility is for providing incident management of campus services
through end-user contact (staff, students and instructors). Responsibilities include, but are
not limited to: First contact support, first call resolution of incidents (workstation HW &
SW, ERP applications), remote assistance, incident escalation. Use and establish IT best
practice processes (based on ITIL Framework).
CIGNA Customer Support Center
Voorhees, NJ 08030
Customer Support Center
January 2005 – May 2007
Assisted CIGNA Members, Providers and Commercial accounts with Registration,
Login, Connection and Navigation issues, as well as Ecommerce and FTP (File Fetch)
issues and insured issues were resolved or escalated to the proper Teams. Vanitve, Citrix
and web-based search tools implemented.
Page: 2 of 5

3. Cendant Mortgage
Morristown, NJ
IT Procurement
January 2002 – December 2004
Assisted end users with connection issues, set up classroom and office configuration for
static and dynamic IP, worked to bring systems in line with W2K rollout for all users in
the Pleasant Valley Boulevard building and assisting technicians in other buildings with
mass moves.
Computer Sciences Corporation
Morristown, NJ
Desktop Support/System Analyst
January 1999 – September 2001
Assisted end users with connection issues, set up classroom and office configuration for
static and dynamic IP, worked to bring systems in line with W2K rollout for all users in
the Pleasant Valley Boulevard building and assisting technicians in other buildings with
mass moves.
Page: 3 of 5

4. ***EDUCATION***
National American University
10310 Mastin St
Overland Park, KS 66212
Spring 2010 – Summer 2015 Bachelor of Science in Healthcare Management
3.79 GPA
Kansas College of Nursing
924 E. 56 Highway
Olathe, KS 66061
913.839.1994
9/25/2010 – 10/31/2010 Certified Nursing Assistant #180680
4.0 GPA
Johnson County Community College
12345 College Blvd.
Overland Park, KS
Fall 2007 – Fall 2009 Business Degree Program
3.5 GPA
Camden County Community College
Blackwood Campus, Blackwood, NJ
Fall 2006 – Spring 2007 Computer Science Degree Program
3.5 GPA
Computer Learning Centers, Cherry Hill, NJ
August 1998 - March 1999 Network Engineering and Management
3.5 GPA
Page: 4 of 5

5. ***MILITARY EXPERIENCE***
While serving as an Active Duty member of the United States Navy, I was in charge of
indoctrinating new students to the Philadelphia Naval Damage Control Training Center,
as well as the Student Control Officer for the various Fire Fighting and “A” Schools,
Liaison for SATO travel and the Transfers Office, Overseas Screening Coordinator
(ensuring that all travel plans and health requirements were met within a 45 day window),
and in charge of tracking students through the NITRAS/MILPERSYS and ALL NAVY
computer systems
October 1987 – June 1990
***COMMENDATIONS***
Received Letter of Commendation from US NAVY 1988
Certificate of Appointment (Meritorious Advancement in Rank) 1988
****Certifications****
Certified Nursing Assistant 180680
American Heart Association BLS for Healthcare Providers (CPR and AED)
Program
Pennsylvania State Certification in Health and Life Insurance
Page: 5 of 5

6. ***MILITARY EXPERIENCE***
While serving as an Active Duty member of the United States Navy, I was in charge of
indoctrinating new students to the Philadelphia Naval Damage Control Training Center,
as well as the Student Control Officer for the various Fire Fighting and “A” Schools,
Liaison for SATO travel and the Transfers Office, Overseas Screening Coordinator
(ensuring that all travel plans and health requirements were met within a 45 day window),
and in charge of tracking students through the NITRAS/MILPERSYS and ALL NAVY
computer systems
October 1987 – June 1990
***COMMENDATIONS***
Received Letter of Commendation from US NAVY 1988
Certificate of Appointment (Meritorious Advancement in Rank) 1988
****Certifications****
Certified Nursing Assistant 180680
American Heart Association BLS for Healthcare Providers (CPR and AED)
Program
Pennsylvania State Certification in Health and Life Insurance
Page: 5 of 5