Best practices and innovative thinking by the world's top cities and universities.

1. LAYING THE FOUNDATION FOR SMART CITIES &
SMARTER OPERATIONS
Best practices by the world’s top cities

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PURDUE UNIVERSITY
Centralizing data and increasing transactions with a mobile-pay-only
campus
MOBILE-PAY-ONLY
PARKING ZONES
*based on data from September 2017 - September 2018
GOALS:
Collect parking data and provide a modern payment method for
students
RESULTS:
The university partnered with Passport to implement mobile-pay
technology for 15,000 parking spaces. Signage and decals on meters
were installed across the campus resulting in a 170% increase in
mobile pay revenue*. The robust back-end system allows the university
to access data and reports easier than ever before.

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GOALS:
UNIVERSITY OF FLORIDA
Managing campus traffic with dynamic pricing
Offer a flexible payment option and alleviate congestion around the
campus Rec Center
RESULTS:
To encourage the use of the Rec Center parking at all times of the day,
the University of Florida and Passport developed a parking validation
option. Students utilizing the center have the ability to park and enter a
validation code in the Passport Parking app, resulting in a 63% increase
in transactions* and congestion relief inside and outside of the center.
*based on data from April 2017 - April 2018
DYNAMIC PRICING

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GOALS:
CHICAGO PARKING METERS
IN THE CITY OF CHICAGO
Using data and algorithms to help parkers find open parking spaces
Decrease time parkers spend searching for parking spots
RESULTS:
Passport collaborated with Chicago Parking Meters to test
ParkChicagoMap, a predictive parking availability app for the city’s
36,000 spaces. Using an algorithm based on historical parking data, the
app shows parkers the likelihood of finding a parking spot within a
specific area. Color-coded results indicate the probability of finding a
parking space on any city block up to seven days in advance. The app
works in conjunction with the ParkChicago app so parkers have a
convenient option to locate and pay for parking.
PREDICTIVE PARKING
AVAILABILITY

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GOALS:
BUFFALO, NY
Increasing utilization and revenue by creating mobile-pay-only parking
environments
Reduce hardware, associated costs and maintenance
RESULTS:
Buffalo replaced outdated meters on 2,700 parking
spaces with its personalized white label parking app,
Buffalo Roam. The city also configured its operations to
create eight mobile-pay-only parking zones.
“We don’t have any plans to purchase any more pay-and-display machines if we can
avoid it. It doesn’t make sense to spend another $10,000 on initial costs alone,
especially as app utilization increases.” — Davis Hough, Senior Special Assistant to the
Parking Commissioner, Buffalo, NY
MOBILE-PAY-ONLY
PARKING ZONES
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GOALS:
WESTMINSTER, LONDON U.K.
Striving for cleaner air and improving the parking experience
Reduce fuel emissions, improve air quality and relieve congestion
RESULTS:
Westminster faced congestion on its streets and wanted to reduce
emissions caused by diesel-operated vehicles. To help solve for this, the
city partnered with Passport to launch a custom mobile application,
ParkRight, for drivers to pay for parking. The app includes a
vehicle-based pricing structure which helps discourage the use of
diesel-fueled vehicles and helps to improve congestion.
“Through an intuitive application, Passport has helped us support our clean air
initiative and deliver quick and easy parking for all.” — Vicky Nock, Head of Parking,
Westminster City Council
ENVIRONMENTAL
PARKING CHARGES
LEARN MORE

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GOALS:
CHICAGO PARKING METERS
IN THE CITY OF CHICAGO
Managing congestion and providing an easy and convenient way for commercial
vehicles to load and unload
Manage parking in loading zone areas and provide an easy payment
option for drivers in commercial vehicles
RESULTS:
Using the ParkChicago app, drivers in commercial
vehicles can pay to park in designated loading zones.
Parkers enter the zone number from the customized
signage, are presented with a notification to confirm
the zone, and can extend time remotely.
COMMERCIAL LOADING
ZONE PARKING

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GOALS:
AUSTIN, TX
Building a smart city foundation with city-wide granular parking zones
Make more data-oriented decisions and manage paid parking areas
more effectively
RESULTS:
The City of Austin and Passport worked together to rezone the entire
city, going from just a handful of zones to over 500. A zone detail map
with recorded coordinates for each zone was created giving the city
unprecedented access to parking availability, usage and congestion.
Drivers in the city can use the ParkATX app to easily pay for parking in
any of the 556 zones.
PARKING REZONING FOR
BETTER DATA

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GOALS:
GREELEY, CO
Leveraging cloud-based technology to increase parking availability
Improve parking availability and business district flow of cars and
reduce congestion
RESULTS:
After implementing Passport’s mobile pay parking solution and
real-time enforcement system, Greeley saw a significant improvement
in parking availability in lots and on-street parking throughout the city.
Parkers can use the Passport Parking app to pay and extend their
parking sessions from their smartphones.
“Everybody [has] responded positively to the app. A lot of the excitement around
parking now is about availability, which Passport definitely played a part in.” — Will
Jones, Public Works Deputy Director, City of Greeley
IMPROVE PARKING
AVAILABILITY
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GOALS:
UNIVERSITY OF NEBRASKA - LINCOLN
“Flexing” parking spaces to drive revenue
Increase parking space utilization and revenue during off-peak hours
RESULTS:
In order to drive revenue during off-peak times of the day, University of
Nebraska-Lincoln (UNL) instituted a mobile pay solution where parkers
can pay to park hourly. With Passport’s flexible rate system and mobile
pay program controls, UNL now experiences increased space utilization
and revenue growth during off-peak hours.
“Our transition to Passport was seamless & virtually unnoticeable. Our experience with
the management software was positive as the user interface & reports are robust &
intuitive for the operator.” — Dan Carpenter, Director, Parking & Transit Services, UNL
FLEX PARKING
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GOALS:
45+ CITIES WORLDWIDE
Increasing revenue through automated delinquent citation processing
Generate revenue from historically unpaid citations
RESULTS:
By leveraging Passport’s delinquent revenue recovery technology, cities
can collect up to 85% of lost revenue from previously uncollected debt.
This technology looks up vehicle offender data and automatically sends
customized letters for outstanding citations and collects payments.
Through this process, some cities have seamlessly recovered up to
$1M in unpaid citations.
DELINQUENT REVENUE
RECOVERY

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GOALS:
CHARLOTTE, NC, DETROIT, MI &
OMAHA, NE
Leading a collaborative pilot program to manage micro-mobility
Provide first/last mile solutions, reduce congestion and create policy
for e-scooter management
RESULTS:
Charlotte, Detroit and Omaha are able to coordinate scooter supply,
demand and distribution through pricing access to the curb. In
partnership with Lime and Spin, Passport is helping these cities to
reduce congestion, provide first/last mile solutions, create more
equitable access to transportation and ultimately create policy for
scooter management.
MICRO-MOBILITY
MANAGEMENT
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GOALS:
SAM HOUSTON STATE
Creating efficient parking experiences and generating real-time data
without expensive hardware
Implement a modern solution in parking garages to accommodate a
growing campus population
RESULTS:
The university transitioned from gated garages to gateless models,
allowing for easy entry and exit and access to powerful, real-time data.
By leveraging LPR within the garages, the university saw an increase of
$152K in revenue in the first 12 months.
“People who work on campus and students now are coming to us and saying ‘Hey, you
know what? This is going to work. I have parking now. This is much better than what
we had before.” — Tammy Gustafson, Parking Office Manager, Sam Houston State
GATELESS GARAGES
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14. To learn more about the innovative thinking of other cities and
universities, visit
https://www.passportinc.com/case-studies/