1. PARINITA MANOJ CHAVAN
OBJECTIVE: To Synchronize with the objectives of the organization and working in a
professional Environment. There by contributing to the growth of the organization and to have a
bright personal career.
Contact Info
Address : Jagruti co-op Soc Room No 1 Dattamandir Road
Vakola Bridge, Santacruz (East), Mumbai- 400 055
Telephone No. : Res. 66942812, Mobile. 9892063094
Email : Parinitarant81@gmial.com
Personal Particulars
Age : 32 Date of Birth : 18 DEC-1981
Nationality : Indian Gender : Female
Marital Status : Married
Educational Background
Educational Qualification
Field of Study : B. A
Institute / University : Mumbai University
Certification
In applications : Ms Word , Ms Power Point , Ms Excel,
In Internet : Ms Front page.
Notable Accomplishments:
Working with Medical Masters International Till Date as an Team Leader:
 Direct interaction and Follow-up with Parents & Students regarding their MBBS Carriers
 To counsel and assist students in the planning and preparation for their further medical
studies we also do counselling to budding medical students who want to seek information
about studying in India/Overseas.
 Providing complete guidance and assistance to students right from admission, visa
processing to students being taken care of once they reach their destination making
arrangements for dormitories for students, offer bank loan and insurance assistance.
 To keep a close watch on the students during the tenure of their studies and progress in
the university to prepare them for entrance exams like USMLE/PLAB and MCI.

2.  Preparation of MIS and Daily report of the team on daily basis.
Since May 06 with HSBC Operations & Processing Enterprises (I) Pvt Ltd as an
Officer.
Notable Accomplishments:
(Data Management Team : Post Disbursal Documentation Team Home Loans (PDD):
 Follow-up and direct interaction with the Sales, lawyers and customers for collection of
the PDD’s (Post Disbursal Documentation) which is due as per LGA guidelines.
 Currently responsible for the collection of PDD of Home loans for PAN India.
 Preparing presentation for senior management and business which is presented on
monthly basis in steercom meeting.
 Handling Customer queries regarding their property document via Branches, letters, ED
and mails.
 Capturing customer/ document details of Fresh Disbursed home Loan cases in PDD
package software.
 Updating of Exchange and Post documents in PDD package received by lawyers and
MSO
 Preparing of Welcome pack for Home Loan customers which includes Facility Advice
letter, Amortization and List of Documents.
 Handling E-Helpline (Customer complaints) and resolving them within the specified TAT
(Turn around time).
 Preparation of MIS on weekly and monthly basis for PDD and send across to lawyer,
branches as well as MSO for clarification of pending documents.
 Involvement in the reconciliation project which lead to locate 125 Home loan files.
 Supervising of file retrieval desk wherein files are stored in Vendor premises to retrieve
them without effecting TAT.
 Performing Quality Audits for Departments.
 Staff Accuracy Report based on Quality Samples are released monthly, basis on which,
the Officer is rated for his Quality Performance.
 Timely visits to each department; understand & suggest improvement for process break-
ups if any.
 Identify and highlight process break ups that may lead to financial loss.
(PIL Personal Loans Disbursal Team: From May 2006 to 2008)
 Quality checking of documents as per audit norms of KYC, DEDUP, MCNF, CIBIL,
Financial Docs and calculation debt to income ratio.
 Quality checking to ensure completion of documentation for personal loan before
disbursement.
 Coordinating with sales to resolved the discrepancies regarding incomplete
documentation by mails or phones. (Handling discrepancy resolution desk.).
 Handling Sales queries for Personal Loans Before disbursements & after disbursements.
 Impart appropriate training to the new staff on product knowledge and processing of the
loans.
 Processing closure of loans for takeover and top up cases.

3.  Maintain detailed and accurate MIS for the process.
 Conduction conference call with sales in PAN India to communicate new changes.
Oct 03- May 06 worked with ICICI Home Finance as a Senior Executive
Notable Accomplishments:
(Documentation Department) period from Oct 03 to March¬ 05
 Co-ordination and Resolution on highly Escalated Cases with Branch and Attain goal
towards Value Enabling
 Resolving queries of branches relating to ROPS¬ MUMBAI storage database of Home
Loan Documentations and system updations.
 Scrutiny of Home Loan property documentation and Error tracking of system
updating(Kenrep, Benchmark, Finnone)
 Co-ordination with departments to resolve queries of system & rectifications.
 Maintaining Home Loan property¬ documentation Scan database and processing request
of the same.
 Handling¬ Projects and MIS relating to ROPS MUMBAI storage database of Home Loan
Documentation and Rectification of System updation (Finnone).
 Ensured error¬ free data updation which helped to achieve quality & time consumption in
retrieval of documents & easy tracking of Post Pending Documents.
 Online¬ and Hold cases problem solving relating to Home Loan Property
Documentation.
 Verify the HOMELOAN PROPERTY DOCUEMENTATION with Legal¬ report and
check list and update in system (FINNONE& BENCHMARK)
 Responsible for Checking & Verification of DOCKET /SUB/PDD (Property Documents)
as per Legal Report and updation in system (FINNONE).
 Verifying¬ and checking of Document which is required for Disbursement of Home loans
Quality Service Team (Customer Service Department) period from March¬ 05 to May
06
 Handling all types customers queries escalated to RBI,¬ Senior Management and Legal
notices, which is received from opposite parties (i.e. Customers Advocates) for Credit
cards & Home Loans
 Verifying the customer’s¬ issue from the notice & then take further action with
respective departments.
 Preparing RCA (Root Cause Analysis) for each case and tracing¬ the erring units if any
and getting the necessary rectifications done, if required in the processes.

4.  Based on this data necessary changes and¬ improvements are brought into the operational
processes of the credit cards, to avoid further escalations, on same issues.
 Resolving the issues of the¬ customers within TAT with satisfactory resolution & reply to
them early as possible.
 Additional Information:
Awarded as “STAR Performer of HSBC.
Received “Thanks” Award.
Also a member of the Team which gets awards of “STAR Team of Quarter” as well as
“Centre Manager’s Best Team”.
Attended the training Time management, Assertiveness skills , Make Time for Success
,Money Laundering & customer centricity during my tenure in HSBC Operations &
Processing Enterprises Pvt. Ltd.
.
Extra Activities : Emboss Painting ,lass Paintings, Listening to Music
Languages Known : English ,Hindi, Marathi
Date : 03.02.2014
Place :Mumbai
Parinita Manoj Chavan