1. Pao YANG (Bas, CCNA)
Sengsavang Village, Sysettha district, Vientiane CAP
Tel: (+856 20) 99961766
Email: pao.yang.2013@gmail.com
GENERAL PROFILE
A successful and highly professional ICT Specialist with extensive general and project management
expertise who enjoys being part of, as well as leading, a successful and productive team. Highly
experienced in many aspects of IT management, including network infrastructure, security, server
administration, and database administration. A strong leader, motivating team to deliver effective
solutions and the highest level of performance. Able to demonstrate the motivation and commitment
required to achieve objectives and meet tight deadlines. Possession is a very good interpersonal skills and
can communicate concisely within and/or outside the organization.
CORE COMPTENCIES
 Strong technical background enabling efficient management of technical staff and/or small, medium size of a
company.
 It is a very good communication within an organization’s staff and third party partners, suppliers.
 Financial planning and management.
 Translating the aim of organization drivers into IT Infrastructure and Service Requirements.
 Production of clear and concise the aim of organization cases.
 Able to define or adapt to IT strategies and ensure the alignment of tasks to them.
 Able to work independently and with team from strategy to Service Management and ensure knowledge
transfer.
 Able to direct design a small and medium size of IT Infrastructure and implementing them.
 Able to identity tactical opportunities and ensure the delivery to them.
EMPLOYMENT HISTORY
IT Specialist. Nam Ngiep1 Power Company (NNP1PC), Reading (November 2013‐ Present)
 Reporting directly to the Administration Manager, responsible for the provision of all IT services to the all
Divisions and staff.
 Budgetary planning and control.
 Writing technical responses to IT requests and offer the technical solution concepts to individual staff or
Division.
 Implementing and maintaining internal project management application, ensuring IT actions are followed.
 Writing operational documentation and implementing additional training resources when required.
 Negotiation and management of IT contract with suppliers or sub‐contract.
 IT staff recruitment and appraisals.
 Leading a team of 2 IT support staff, providing comprehensive on call and remote end‐user technical support
and project support.
 Operating an intranet based helpdesk application, with defined policy and SLA structure. Ensuring tasks are
escalated at the correct level as required within the CISA documentary.
 Technical structure comprised 150 Windows 7 Pro, 100 Windows 8.1 Pro client base across 3 sites, end to end IP
WAN, VMWare ESXi 5.5, Windows Server 2012 Standard, Utilizing lease line and DSL connectivity for data, with

2. some wireless mobile integration. Structured CAT5e and CAT6 protocol, Server managed racks, Managed ISP,
Firewall, IPS, VPN, Microsoft Exchange Online and internet policy within each site.
 Delivered competitive advantage to the company by supporting the business processes, from quotation to
claims.
Key achievements include:
 Reducing the cost of using internet and application for HQ and OBC offices.
 Implementation of Microsoft Exchange Online, centralized management of scanner, file server, and information
security.
IT Engineer, CIT Laos Co., Ltd (May 2012‐November 2013)
 Reporting directly to the IT Manager, responsible for providing the implementation network and server
systems. Especially responsible for monitoring overall network topology and server.
 Implementation of Cisco Router, Firewall, Switch, and Access Point.
 Implementation of Windows Server 2008 R2.
 Implementation of Ubutu Server, Desktop, Debian Server, RedHat Server, CentOS Server, and SUSE server.
 Provide the training to the staff when the new solution was found.
 Implementation of helpdesk software.
Key achievements include:
 Implementation of monitoring software to monitor overall network topology.
 Implementation of free radius server to authenticate, authorize, and accounting of network, server, and end‐
client to gain access to intranet.
 Implementation of helpdesk software.
Administrator Assistant Database, NTPC (from 17 October to 20 April 2012)
 To design and maintain Microsoft Access Database.
 Analyze social management database.
 Implementation web‐based server.
IT Officer, Phonesack Group Co., Ltd (from 14 June 2010 to 31 August 2011)
 Implementation of Windows 7 Professional, Symantec endpoint security, and printer driver.
 Analysis and trouble of hardware and software of the company.
 Implementation of Symantec Exec 2010 back‐up system.
 Implementation of Cisco Router and Dell Switch.
Other information:
Management: ITIL (Information Technology Infrastructure Library)
 Service design
 Service operation
Applications:
 Web‐server: IIS and Apache.
 Mail‐server: Postfix, Microsoft Exchange 2007 and Exchange Online.
 Management of Application: DNS, DHCP Active Directory, Radius, Free Readius, LDAP, and Squid Proxy.
 Management of monitoring application: Zabbix, SARG.

3.
Databases:
 Microsoft Access 2007, 2010,2013, My SQL Server, Microsoft SQL Server 2008,2012, and ORACLE 10,10G.
OS (Operating system):
 Windows 7 Pro, Windows 8.1 Pro.
Virtualization:
 VMware ESXi, Oracle Virtualbox, KVM.
Network Protocol:
 TCP/IP, Ethernet, IPSec, TLS/SSL, and HTTPS.
Security protocol:
 Encryption Algorithm, key management, message integrity, and two‐factor authentication.
Hardware of Network:
 Cisco ASA 5505, 5510, Source Fire Firewall, NGIPS, Cisco Catalyst 2960,3750, HP Switch,
FortiGate Firewall 100D, HP MSM Access Point, Cisco AP1242, 1600.
Storage Protocols:
 NAS,iSCSI,NFS,FCoE, and SAS.
Web development application:
 Wordpress, Joomla.