ISO Consultancy Services

Integrated Management
Training & Consultancy
Corporate Profile
Process
Engineering
Marketing
Outsourcing
ISO
Consultancy
Education &
Training

Integrated Management Training & Consultancy
(IMTC) is one of the leading process management
and improvement consultants in Oman, UAE and
India. IMTC consultants are experienced to help the
process owners identify, analyse and improve
existing process of an organization to achieve the
organization’s objectives.
We offer you a whole spectrum of consultancy and
marketing services. we at IMTC believe that each
organization is unique in its business environment,
vision, mission and approach. What works well for one
organization might not work that well for another, and
keeping this in mind, we offer customized services
tailor made to your organization.
Process improvement solutions need a dynamic
approach across the organisation, and often the lack
of knowhow, or willingness leads to a failed
implementation. Our consultants work with you as a
partner and guide you through each step, to ensure a
successful implementation.
The benefits are clear and measureable like Fund
flow improvement, customer satisfaction, efficiency
and a much better performing organization with
optimized business processes.
Process Improvement solutions
ISO Consulting and Implementation Business Process Reengineering
Marketing Outsourcing Process Improvement Education & Training
Our consultants have vast experience in providing process improvement solutions to construction, hospitality,
healthcare, steel, water, perfumes, Bank, Insurance, and Financial Institutions. As a consultant, we can analyse
your existing process and help you re engineer your processes to achieve maximum efficiency.
Tel: +968-24479944 1E, Coral Building, Al Khawair www.imtcgroup.com
Muscat, Oman Email: training@imtcgroup.com

“Achieve Reduced Costs, customer satisfaction, Operational efficiencies and more business
with ISO 9001:2015 Quality Management System“
ISO 9001:2015 Quality Management System:
Overview
ISO 9001 is the internationally recognized standard
for Quality Management Systems (QMS). It provides
your organization with a framework and set of
principles that ensure a common sense approach to
the management of your business activities to
consistently achieve customer satisfaction
ISO 9001: 2015 is part of the ISO 9000 family of
standards. It is an internationally recognized
Quality Management System. It focuses on
customer expectations and customer satisfaction.
ISO9001:2015 evaluates appropriateness and
effective-ness of the organizations’ quality
management system.
Job satisfaction, employee Quality awareness,
improved morale, and improved operational
results will be the outcome of ISO 9001:2015
Legal and regulatory requirements
ISO 9001:2015 Quality Management System:
5 Categories of Quality Management
Organizational Context
Management Responsibility
Resource Management
Risk Management
Measurement, Analysis and Improvement
ISO 9001:2015 Quality Management Systems:
Benefits
Improved Customer satisfaction
Delivering Products and services that consistently
meet customer requirements and standards
Reduced operating costs
Through continual process improvement &
greater operational efficiencies. Waste and
rework is also reduced.
Credibility and Image
Independent Verifications against internationally
recognized standards enhance your corporate
image and add to the credibility
Explore new markets and win more business
Many Procurement specifications today require
the ISO certification as a prerequisite to supply
Legal compliance
Fulfilling the statutory and regulatory
requirements.
Greater Demand
A Higher Quality spurs up the demand
Contact us today if you wish to have your existing
QMS certified, or implement a QMS that confirms
to the internationally recognized standards.

ISO 14001:2015 Environmental Management
System: Overview
Experience shows that organizations can realize a
variety of benefits by implement an effective EMS.
By implementing an effective EMS, the organization
can minimize harmful effects on the environment
caused by its activities, and Achieve continual
improvement of its environmental performance.
Two standards - ISO 14001:2015 provides the
requirements for an EMS and ISO 14004:2015
gives general EMS guidelines. An effective and
efficient management tool to improve the
environmental performance
Other Standards deals with labelling, performance
evaluation, life cycle analysis, communication
and auditing.
Identify and control the environmental impact of
organization’s activities, products or services.
Sets Environment objectives and targets. Stresses
on Continuous Environmental performance
improvement
A holistic approach to environmental policy, plans
and actions
EMS is flexible and can be integrated to any
existing environmental systems after retooling
ISO 14001:2015 Environmental Management
System: Benefits
Improved Customer satisfaction
ISO 14001:2015 provides assurance to an
organization that controls the process and
activities that have the environmental impact.
Reduced operating costs
Savings in Cost of Waste management, Energy
and water
Corporate Responsibility and Image
Creating an environmentally responsible
organization and Enhanced Corporate Image.
Improved Relationship
Providing environmental assurance to the
customers and government agencies
Comply with environmental regulation
Protect the environment, prevent pollution and
improve the environmental performance
Contact us today if you wish to have your existing
EMS certified, or implement a EMS that confirms
to the internationally recognized standards.
“Protect the environment, reduce costs and achieve continual improvement of your environmental
performance with ISO 14001: 2015 EMS”

“Reduce risk, enforce workplace health &
safety and improve efficiency by implementing
OHSAS 18001: 2007 Occupational health and
safety system”
OHSAS 18001:2007 Occupational Health and Safety System
OHSAS 18001:2007 Occupational health and safety management systems specifies
requirement for an occupational health and safety (OH&S) management system, to
enable an organization to control its OH&S risks and improve its performance.
OHSAS 18001 is the internationally recognized specification standards for
occupational health and safety management systems
It enforces a healthy and safe work environment
OHSAS 18001 is compatible to ISO 9001 and ISO 14001
OHSMS is part of the organization’s Risk Management Strategy and helps an
organisation to control its OH&S risks and improve its performance.
Benefits of OHSAS 18001:2007 Occupational health and safety management system.
OHSAS helps in many respects including minimized risk to workforce, reduced downtime,
improved safety etc. The benefits are substantial.
Minimized Risk
Eliminate or minimize risk to employees and other stake holders associated with the
OH&S risks due to organizations activities
Reduce Losses
Reduce and minimize the Downtime and Losses associated.
Reduced Cost
Reduction in Accidents, compensation and decreased employee insurance cost.
Employee Morale & Management Efficiencies.
Improved employee safety awareness and improved moral and feeling of wellness.
Increased management efficiencies by integrating quality, environmental and safety
standards
Demonstrate a commitment to strong OH&S policies and independent certification.

“Food Safety Management System is applicable to all organizations, regardless of size, which are involved in any
aspect of the food chain and want to implement systems that consistently provide safe products”
ISO 22000:2005 Food Safety Management Systems
ISO 22000:2005 is a Food Safety Management System that can be applied to any organization in the food chain. It
demonstrates the organization’s ability to control food safety hazards and that food is safe at the time of human
consumption.
ISO 22000 can be applied independently or integrated with existing management systems
FSMS uses a management systems approach as well as HACCP process
ISO 22000 integrates the principles of the Hazard Analysis and Critical Central Point. Hazard analysis assists in
organizing the knowledge required to establish an eﬀective combination of control measures
ISO 22000 requires that all hazards that may be reasonably expected to occur in the food chain, including
hazards that may be associated with the type of process and facilities used, are identified and assessed.
ISO 22000 is industrial-specific risk management system for any type of food processing
FSSC 22000 is a Food Safety certification scheme that uses ISO 22000 and PAS 220
PAS 220 specifies for prerequisite programs for food manufacturers
Who Should Apply
It is applicable to all organizations, regardless of size,
which are involved in any aspect of the food chain and
want to implement systems that consistently provide
safe products
Food Processing industries
Food Packaging industries
Food Storage warehousing and Distribution
Organizations involved in Public Food Sales
Laundry & Pest Control
Food Production and Manufacturing
Benefits
Customer Satisfaction and Enhanced Image
Process improvements & reduced customer com-
plaints. Reduces the likelihood of product recall and
adverse publicity.
Food safety
Provides a preventative approach to food safety.
Facilitates better understanding of food packaging
safety issues
Complementary to QMS
Aligns with other management systems (ISO 9001, ISO
14001)

ISO 27001: 2013 Information Management Systems-
Overview
Information Today is business critical and it should
be suitably protected. Information leaks can cost the
businesses dearly and such risks should be managed
with risk assessment methodology and continual
improvement plan. ISO27001 provides guidelines for
information security with a risk-oriented approach
that ensures ongoing risk assessments through
periodic audits.
An information security management systems
(ISMS), that intends to bring information security
under management control
ISMS brings the existing information security
control in an organized structure
ISMS addresses data security, business continuity
planning and physical security.
ISMS systematically examine the organization’s
information security risks threats, vulnerabilities
and impacts
ISMS designs and implements information security
controls and forms of risk treatment
ISMS provide good practice guidance on designing,
implementing and auditing to protect the
confidentiality, integrity and availability of
information.
“Information is the most important
business asset. Protect your business
critical and customer information with
ISO27001:2013 Information management
system”
Benefits of ISMS
Reduce Costs
Reduced security breaches, easy administration
and reduced insurance premiums.
Manage Risks
Structured risk assessment and management for
information security
Business Continuity
Minimum or Zero downtime and
business continuity
Information Availability
Protect the confidentiality, integrity
and availability of information
Build Confidence
Build trust with your clients and partners about
security seriousness.

“Improve the reliability and accuracy of your test results and enhance customer
satisfaction and trust by implementing ISO15189:2012 – Media Laboratories”
ISO 15189:2012 Medical Laboratories Overview
ISO 15189 specifies the quality management system requirements particular to medical
laboratories, stressing the importance of evidence, document control, and control of
records and clinical material
ISO 15189 standards are based on the details of ISO/IEC 17025:1999 General
requirements for the competence of testing and calibration laboratories.
ISO 15189 advises the users of the laboratory service, the collection of patient samples, the
interpretation of test results, acceptable turnaround times, how testing is to be provided in a
medical emergency and the lab's role in the education and training of health care staff.
Importance and Benefits of Implementing ISO15189:2012
In the health Care system, the Quality Management Program plays a key role through the
quality assurance. It can improve the reliability and accuracy of test results that are
critical for diagnosis and treatment.
Unified Standard
ISO 15189 bring standardized process to the laboratory systems
Quality
ISO 15189 is a quality bench mark to all medical labs
Customer Trust
The accuracy and reliability of the test increases the customer satisfaction and trust
Management Efficiency and Accountability
It Eliminates waste and inefficiencies, and creates management accountability

"Save cost, get
access to
marketing
talent pool and
create & uphold
your
organization’s
corporate
image with our
marketing
outsourcing
services"
Marketing outsourcing is one of the key strategies of organizations to improve the
performance and return on investment in modern management.
While you leave the marketing to us, your top management can continue to focus on
business critical areas like new product development, existing product improvement and
overall operations.
Rather than having an in house marketing team all the time, you can outsource your
marketing jobs on an ad hoc basis. This translates into great cost savings.
Our Marketing outsourcing service also gives you access to highly professional marketing
talent pool, which only few large organizations can maintain in house because of training
needs and staff retaining challenges.
IMTC is a leading marketing outsourcing consultant in Middle East and India, with a vast
experience in marketing strategy and new regions development. We offer turnkey
marketing solutions: Market study, forming strategies in align with organization’s
objectives, setting up teams, marketing and promoting the product or services and
achieving the organization’s objectives.
Our Marketing Outsourcing services include
Sales and Promotions
Our sales and promotion services get you the best marketing results.
Market Research
We Undertake Market research to gather information about your targeted
customers. Our Market information, segmentation and trends can help you
formulate your marketing strategies.
Marketing Material Preparation
Excellent marketing Material can help you persuades prospects to take action. We
offer Brochures, catalogues, articles, technical papers and press releases among
various other marketing material you may need

“Well defined
processes can help
you gain eﬃciency,
increase customer TQM
satisfaction and
bottom line. Identify,
analyse and improve
your existing processes
with IMTC’s
professional process
improvement and
reengineering
consultancy”
Six Sigma
Process
Improvement Process
Reengineering
Balance
Scorecard
Process improvement and re-engineering Consultancy
An organization's strategic goals should align with the business Process Improvement
exercise. Integrating programs like Balanced Scorecard to the BPI initiative can bring about
this alignment. e.g. When deploying Six Sigma, identification of projects can be done on
the basis of how they fit into the Balanced Scorecard agenda of the organization.
The process need to consider the customer satisfaction and should have measurable
results. Our highly professional consultants can help you identify, analyse and improve
your existing business processes.
Six Sigma
We understand that each industry has its own set of challenges, goals and resources that
need to be considered. We Help you identify the untapped potentials and maximize
eﬃciency.
Our Six sigma consultants have vast experience in various industries like Aviation, Civil
Construction, Chemicals, Electro-Mechanical Construction, Food Processing, Health Care,
Information Technology, Inspection & Testing, Manufacturing, Marine, Oil & Gas,
Packaging, Plastics, Printing, Project Management, Real Estate, Recruitment, Retail,
Telecommunications, Tobacco, Transportation, Trading, etc.
Application of Six Sigma has significant and measurable results. Leave it to our consultants
to study your business processes and suggest ways on optimizing for best results.

Realize clear and
measurable
benefits like Fund
flow improvement
and increased
profitability with
optimized
business processes
Total Quality Management
TQM is a continuous effort where all the members of
an organization work on improving process,
produces and services.
Our TQM consultancy can help you capitalize on the
involvement of management, workforce, suppliers,
and even customers in order to meet or exceed
customer expectations. Our Consultants are highly
experienced in TQM.
TQM is a complex process and lack of know how
renders many attempts to introduce TQM fail. We
help you with every step of TQM and ensure that you
are able to not only implement TQM but also see the
measurable results and benefits soon after
introducing to your organization.
Balanced Scorecard Method
Business Process Re-engineering
Business process reengineering can help your
organization become more efficient and it transforms
an organization in ways that directly affect
performance.
A minor change in processes can have dramatic
effects on the overall organizational performance like
cash flow, service delivery and customer satisfaction.
Our consultants can help you map, analyse and
improve the organization's procedures. We start with
the basics like mission statement and vision of the
organization and then go on building the business
strategies that can help your organization thrive.
After this, we look at your business processes,
document them and suggest the improvement
measures.
The balanced scorecard gives you a comprehensive view of the organization from four
perspectives. Each Perspective is then individually analysed and optimized.
Growth and Learning
Deals with Employee training and Knowledge management.
The Business Process Perspective
Deals with the critical internal business processes.
The Customer Perspective
Deals with Service and customer satisfaction.
The Financial Perspective
Deals with funds management and financial-related perspective.
Our consultants will help you with every step of the implementation, and visible benefits once it’s rolled out to
your organization.

Integrated Management
Consultancy
How to reach us
Integrated Management Training & Consultancy
1E, Coral Building, Al Khawair
Muscat, Oman
Tel: +968-24479944
Email: training@imtcgroup.com
Websites: www.imtcgroup.com

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