1. Noel O’Toole
Reading RG30 2EG
noelotoole@hotmail.co.uk
Mobile: 07913 946154
CURRICULUM VITAE
PROFILE: I am a self-motivatedprofessional Creditcontrollerwithexperience in Salesledger,
Purchase ledger, Reconciliations,QueryResolution,CustomerServices, Bookkeeping,
Expenses,PettyCash, andBanking. A quicklearnerwithgoodsystemskills.
I have good organisational, prioritisationskillstomanage high value &volumesin
complex organisationstructures, suchasshared service centres,chasingbusiness&
consumerdebt.Iam hard working,reliable, trustworthy,&conscientious, with
passion,drive &determinationto performto a highquality&standard to deliver
results. Providingexcellentcustomerservice.
Abilitytocommunicate businessinformationatall levelsof the organisationwith
diplomacy&tact. Negotiate settlementtoclearcomplex agedproblemaccounts&to
resolve disputes. Iama committedteamplayerwhoworksindependentlyusingmy
owninitiative.GreatAnalytical &problemsolvingskills.Highlynumerate withgreat
mathematical skills.
I have experience inhealthcare,outdoorleisure,publicsector,workingUK&
international ledgers.
I am eagerto progressmycareer furtherwithadditional training&qualifications.
QUALIFICATIONS: 9 GCSE’s Grade A French,Chemistry,Biology,History.
Grade B Maths, English Lang, Physics,Geography.
Grade C EnglishLiterature.
3 A levels Grade C French,History,Economics.
Degree BA (HONS) CLASSIII Geography& History
IT SKILLS: SAP,Oracle,Sage,JDEdwards,Navision,Agresso,MicrosoftExcel,Word,
Outlook. Intranet,internet&webbasedsystems.OCRscanning&document
archivingsystems.Variousinhouse bespoke systems.
SIGNIFICANTACHIEVEMENTS:
• Highestcollectionsachieved ininternational collections
• Exceedingcashcollections targets
• Achievinggoals&objectives
• Made recommendationswithregardstoamendingcreditpolicy
• ImprovedBillinginformation
• Reducederrors 30% disputesby25%, credits30%, risk,bad debtwrite off
40%.
• Reducedrework
• Reducedcosts
• Improved moral & performance
• Cleared3 monthsbacklogin1 month
• Improvedledgerprofiles365+ reducedfrom£1.5M to £.5M for low value
highvolume billings
• Headhuntedfromthe Royal Berkshire Hospitaltoworkinthe Berkshire
SharedServicesTeaminthe sharedservice centre.

2. DATES EMPLOYMENT HISTORY
September2015 – InvestigatorPaymentsSpecialist
INC Research UK Ltd
 Responsible for the payment of all Grants invoices on 28 studies apart from
patient travel costs paid directly by Accounts Payable.
 CreatingFundsetupson IMPACT ensuringvisitcostsare inputcorrectly so the
cost of each site on each study is correct
 Raising of PBR’s (Payment Breakdown Requests ) – these are lists
of visitcostssenttothe supplier in order that their invoice matches what has
been marked payable .
 Processing invoices on IMPACT and Medidata – 2 internal CTMS Systems
used to pay invoices
 Ensuring that trackers are kept up to date to make sure invoices that have
been received are recorded and to help with chasing those not received but
expected
 CheckCTA’s(Clinical Trial Agreements) toensure the correctentityis invoiced,
currency, payee and payment terms are strictly adhered to.
 Ensure SOX compliance is adhered to at all times.
 Reporting to Finance Directors, Project Managers and Specialists advising
where Studies are in deficit the Sponsor is informed and additional invoices
and change orders can be made.
 Reconciliationsof site paymentsandmoneyreceivedfromsponsorinthe form
of Grants Cash Trackers.
 Liaisingwithinternal andexternal customers to ensure that invoices are paid
on time and any queries or issues with payments are dealt with swiftly .
 Chasingageingover3 monthsoldwhere PBR’shave beenraisedandno
invoice hasbeen received. Inadditionwhere visitshave beenmarkedas
payable and are noton a PBR .
 Dealingwithanyad hoc or financial orqueriespertainingtoanyof the studies
July2012 – Sept2015 Credit Controller
DimensionsUK Ltd
• Produce reportingforthe Finance Director, Creditmanager,Salesteams,
accounts outside theirtermsonagedorvalueditems. Aspartof the cash
flowforecastanalysis.Write off provisions.
• Make recommendationsreporting&ledgerreview.
• Attendmeetings&make callstodrive resolutionsondisputes. Provide
feedback&workwiththe businesstopreventreoccurrence. Chase &follow
up on actionswiththe business.
• Analysis&reconciliationof customer’saccountstoidentifycashreceived&
ensure the accurate allocationtothe correct invoices.
• Work closelywiththe salesledgerteamtoprovide feedbackonerrors,to
investigatemissinginformationnotcapturedonthe salesinvoice.
• Responsible ownledgerportfolio
• Additional responsibilityof dealingwithcomplex problemaccounts&
assistingotherteammemberswith theiraccounts. Provide coverwhenthey
are notin the office.
• Seekauthorisationoncredits,journals,writeoffswhenapplicable.
• Maintainaccurate recordsof chasingactivityensure each invoiceshows
status,to enable accurate cash flow forecasting&true liabilitystatus.
• Attendcustomersite visitscreditmanager.
• ExceedingTargetswithcashcollections byover£1MPerMonth

3. • LedgerAnalysistoIdentifyrisk,potential baddebts, monitorproblem
accounts.
• Liaisingwithall levelsof the organization,internal &external customers,
Councils,IndividualDebtors,toresolvecustomerqueries. Tocollecttargeted
revenue bythe agreedterms.
• Buildingrelationships,communicatingwithPeople withLearningDisabilities
so understandingandempathy isakeycomponentof the job.
• Achievement–Reduction of ledgerprofileoverduefrom365+ reducedfrom
£1.5M to £.5M for low value highvolume billings300Acs.
Mar 12 – Jun12 Purchase LedgerClerk
Berkshire Shared Services - SSC
 Headhuntedfor thispositionfromRoyal Berkshire Hospital Foundation
Trust. Highlyrecommendedbyaclientcontactfor my efficiency,accuracy,
customerservice,professionalism.
 Workingina highvolume,sharedservice centre responsible for
processingsupplierinvoices&creditsonAgressotoensure timely&
efficientpaymenttotermsforthe P2P ledger.
 Batching,OCR Scanning, validating&capturingkey indexinginformation
 Obtainingauthorisation&Codingof the invoiceswherethere isnoPOor
requestingretrospective PO’stobe raised. Checkingsignature &approval
levels.
 Where there isa dispute recordingthe type of dispute &requestfor
creditwithwhom& when.
 Reconcilingsupplierstatementstoensure liabilitiesare recorded&the
invoiceshave beenreceived&processed.Requestanycreditrefunds,
copy invoices,chase anycreditsrequired.
 Filing&archivingof documentation.
 Providingbackupinformationforaudityearend.
Oct 11- Feb12 Purchase LedgerClerk
Royal Berkshire Hospital FoundationTrust
 Inputand codingof invoicesontheirOracle accountingsoftware system.
 ResolvingqueriesonPOandnonPO Invoices
 Ad Hoc Duties.
Oct 07- Oct 11 Accounts Assistant
A & E Leisure
 Inputand codingof SterlingandEuro invoicesontheirNavision
AccountingSystem
 ForeignCurrencyandSterlingpayments.
 HighVolume Expensespayments,coding,matchingreceiptswith
expenditure andclaimingVATwhere applicable.
 Bank andCreditCard Reconciliations
 Pettycash managementandreconciliations
 Creditcontrol – chasingover100 debtorsa monthvialetterand
telephone.Collectionof £200-300,000 per month.
 Ad Hoc Duties.
HOBBIES & INTERESTS:
I enjoymostsports,particularlyfootball andrugbyunion.I enjoyplaying
football &swimmingonaregularbasis.I have a keeninterestin history,
currentaffairs, andpolitics.