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The Power of Support and Product Ratings
- 2. The Power of Support and Product Ratings
- 3. A little about me Sunil Bajracharya • Education: BE Computer • Company: Access Keys • Designation: Plugin Developer @snl41
- 4. People related with Support and Sales?
- 5. What is Support and Client relation?
- 6. What is Support and Client relation? Before During After
- 7. What is Support and Client relation? Activities Activities Client Meter
- 8. Why does a company need a Support Team?
- 9. Support Role • Create complete product. • Test the usability of the product. • Add Feedback to the product • Create resources for the client
- 10. How to manage your Support Traffic? What can you do?
- 11. What Do I have? What can I provide? • Check your resources, decide on support Channels. • How much support is too much support? • Company policies and terms • Guidelines on how your companies Support work. • Working Hours/ Days/ Time zone • Role of each support network
- 12. Support Network in Trend
- 13. Do’s and Don’ts
- 14. Do’s and Don’ts • Use Your Customer’s Name • Use Canned Replies Correctly • Explain It Like I’m Five • Thank them for Their Gift
- 15. Do’s and Don’ts • Promise a Result
- 16. Do’s and Don’ts • Should You Deliver the Good or Bad News First?
- 17. Do’s and Don’ts • Casual vs. Formal Tone
- 18. Ask for Review!! 1 Support Client ~ 1 Great Review
- 19. Reviews Why you need them?
- 20. Customers read online reviews before visiting a business
- 21. 86 % People will hesitate to purchase from a business with negative reviews.
- 22. Customers trust online reviews as much as Personal Recommendation.
- 23. People say that positive review makes them trust a business more.
- 24. Reliability (27%), Expertise (21%) & Professionalism (80%) are the most important reputation traits for any business.
- 25. Resources • http://searchengineland.com/88-consumers-trust-online-reviews-much-personal-recommendations- 195803 • http://www.webfeat.net/blog/post/5-Stats-ThatShow-Just-How-Important-Customer-Reviews-RealIy- AreI.aspx • https://www.brightlocal.com/2014/07/01 /local-consumer-review-survey-2014/ • http://www.brightlocal.com/2014/08/14/5-visual-stats-powerof-online-reviews/ • http://www.infi n itcontact.com/bIog/20-customer-service-statistics-yoo-cant-and-shouldnt-ignore/
- 26. Resources • http://www.entrepreneur.com/article/238501 • http://www.inc.com/graham-winfrey/the-cost-of-unhappy-customers.html • http://www.marketingprofs.com/articles/2014/26323/how-to-make-a-negative-reviewo- positive-experience • http://webmarketingtoday.com/articles/114986-10-Ways-t&Deal-with-Negative-Customer- Reviews/ • http://expandedramblings.com/index.php/yelp-statistics/3/
- 27. Reviews: How to Get them?
- 28. Reviews How to Get them? • Put your reviews front and center. • Follow up with buyers. • Give your customers a reason to review you. • Reward those who review. • Include the customer’s name and picture when you post the testimonial.
- 29. Dealing with Negative Ratings
- 30. Dealing with Negative Ratings • Respond Promptly • Take it offline • Write like a person, not a corporation • Admit your inaccuracies mistakes • Provide restitution if it's warranted
- 31. Conclusion
- 32. Thank You ! Question? Feedbacks? Comments?
Editor's Notes
- The concept of Support and client relation How a support department can be a valuable asset for your Company. What are the abilities or characteristic, a person need to have to be a good member of the support team. Some support methodologies in trend and expenses. Some Do’s and Don’ts Product Rating and its importance. How can you get good reviews for your product. How to handle bad reviews A summary of how it all ties up into profit for your company.
- It is how a company deals with its consumers before, during and after a purchase or use of a service. It can be a series of activities designed to enhance the level of customer satisfaction i.e. the feeling that a product or service has met the customer expectation. So it is just an attitude that requires a lot of I care and I can do.
- It is how a company deals with its consumers before, during and after a purchase or use of a service. It can be a series of activities designed to enhance the level of customer satisfaction i.e. the feeling that a product or service has met the customer expectation. So it is just an attitude that requires a lot of I care and I can do.
- It is how a company deals with its consumers before, during and after a purchase or use of a service. It can be a series of activities designed to enhance the level of customer satisfaction i.e. the feeling that a product or service has met the customer expectation. So it is just an attitude that requires a lot of I care and I can do.