1. Nikhil Bhatia
Mumbai
DOB: 03/11/1986
Mobile: +91 99208 74767
nikhilbhatia147@gmail.com
Looking for a key Project Management position with high responsibility in an organisation
providing opportunities to apply my skills and utilise my experience in the area of new initiatives
critical for organisation’s growth.
Result-oriented Project Manager with 6 years of experience in India’s largest Bank handling
projects at Pan India level in the area of Alternate Channels / Payment Solutions of Banking. Job
profile includes project planning, procurement, application development, implementation, rollout
and performance monitoring inter-alia with a focus on timely implementation and end user
experience.
State Bank of India, Corporate Centre, Mumbai July 1, 2009 - Till Date
Vice President, New Businesses Deptt.,
o Successfully implemented two major projects of the Bank at Pan India level with the objective of
migration of customers to Alternate Channels and de-congestion of branches. Implementation of two
more projects is underway.
 Self Service Kiosks (SSK):
 SSKs enable customers to perform 20 types of banking transactions in self service mode. First of
its kind initiative in the Indian Banking industry. One of the fast growing and promising Alternate
Channels in the industry.
 Rollout of more than 1,400 SSKs across India with daily average transactions of more than 75,000
(CAGR ~60% since inception). Cost savings estimated for FY 14-15 at Rs 32 crore.
 Barcode Based Passbook Printing Kiosks (SWAYAM)
 SWAYAMs facilitate customers to print their passbooks in self service mode with use of barcode
technology.
 More than 2,000 SWAYAM rolled out by June, 2015 recording around 4 lacs transactions on daily
basis. Bank plans to increase the number of kiosks multi-fold (~8,000 nos) in the current financial
year with expected savings of more than 200 crores.
 Exploited technology for implementation of an innovative solution for mapping of barcodes with
account numbers, resulting in higher security in addition to savings of more than Rs 6.5 crores.
 CTS enabled Cheque Deposit Kiosks
 Pilot completed for fully Cheque Truncation System (CTS) enabled Cheque Deposit Kiosks. Bank
plans to rollout these kiosks in large numbers obviating need of bank staff as maker of the cheque.
Professional Experience
Professional Profile
Career Objective

2.  Xpress Collect Solution
 A funds collection solution for corporate beneficiaries with multiple remittances in small amount
through cash and non-cash methods of payment. Conceptualizing, developing, rolling out and
marketing of the solution.
Key Expertise:
 Project Planning, Selection of vendors and Procurement, Commercial and Agreement
Negotiations, Timely Rollout, Marketing and driving the Initiative , Effective Promotional
Campaigns, Vendors Management, Issues Resolution, Multi-tasking and team management skills.
Role & Responsibilities:
 Hardware Procurement: Concept Note, Approvals from Bank Boards, Preparation and
floatation of Request For Proposal (RFP), Evaluation of Bids, Selection of Vendors, Finalization
of Purchase Agreements, Placement of orders, Servers procurement and installations.
 Rollout: Conducting Pilot Rollout, Comprehensive Rollout Plan and Allocation, Deployment of
Remote Management of Monitoring Systems (RMMS), Improvement in the solution as per the
feedback received.
 IT Applications: Coordination with vendors for application development (intuitive and user
friendly), New Functionality Requisitions, Solution Documents approval, Efforts negotiation and
approval, UAT and production deployment, Issues Resolution and constant improvement in UI,
Manpower assessment, Negotiation and execution of SLAs, Monitoring a team of 10 resources
from IT vendor, Disaster Recovery drills..
 Promotional and Marketing Activities: Internal and external campaigns. Conceptualization of
campaigns, Finalization of Creatives, Effectively communicating and driving the campaigns, Mid-
campaign Reviews, Finalization of Rewards, Distribution of Publicity material. All-India Press
Campaigns, Conducting workshops etc.
Degree Year Institute/ University
P.G.D.M 2009 Institute for Financial Management & Research (IFMR), Chennai
B.B.A 2007 Maharshi Dayanand University, Rohtak, Haryana
H.S.C 2004 C.B.S.E
S.S.C 2002 C.B.S.E
Passed Chartered Financial Analyst (CFA) Level I exam conducted by AIMR, USA in Dec, 2010.
 Acted as the main lead for a video series on customer service and team building for an internal
training for 2.2 + lacs employees of the Bank.
 Second runner up at National level in CFA Global Investment Research Challenge, 2008.
 2nd prize in the event ‘Best Manager’ at national level competition, organized by ITM, Chennai.
 Various prizes in Dumb Charades, Quizzes, Skits in graduate college.
 Experience in Microsoft Project 2010, a Project Management Software
 Languages known : English, Hindi and Punjabi
Education
Extracurricular Activities
Other Skills