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Onlinet visual tour 2011


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Onlinet visual tour 2011

  1. 1. Information in a touch © 2009 – ONLINET Ltd. ONLINET Queue Management Visual Tour
  2. 2. Main Components Ticket dispenser Central or regional QMS server Statistics & Administration Software Management Marketing Sales IT Central display or Plasma/LCD Desk/Clerk/Cashier No.1. Desk/Clerk/Cashier No. X SW or HW Terminals
  3. 3. How does it work? The customer enters into the Branch or Customer Service area … … selects a service by touching the screen or pressing a button … … then takes the printed ticket. Instead of doing this…
  4. 4. How does it work? Information displayed on various ticket dispenser screens Information displayed on ticket <ul><li>Company/Branch Name & logo </li></ul><ul><li>Ticket Number </li></ul><ul><li>Selected service </li></ul><ul><li>Arrival time/ People waiting for the same service </li></ul><ul><li>Anticipated waiting time </li></ul><ul><li>Company/Branch Name & logo </li></ul><ul><li>List of services </li></ul><ul><li>Choice of multiple languages </li></ul><ul><li>Clerk selection/ VIP customer identification / Pre-registration </li></ul><ul><li>Commercials / Useful information / Ticker </li></ul>
  5. 5. How does it work? <ul><li>The customers will sit with the ticket and … </li></ul><ul><li>read leaflets placed in the waiting area </li></ul><ul><li>watch dedicated commercials or read information / news displayed on indoor LCD/Plasma screens </li></ul><ul><li>simply relax or drink a coffee </li></ul>
  6. 6. How does it work? <ul><li>A short signal or a call forward audio message is played when a new customer is called </li></ul><ul><li>The ticket number related to the desk/cashier number is displayed on the central display in order of calling </li></ul><ul><li>In case of an indoor LCD/Plasma the customer will see the rolling ticket numbers together with a running commercial and/or other information </li></ul><ul><li>Arrows will show the direction to the displayed desk or counter number to guide the client </li></ul>
  7. 7. How does it work? <ul><li>When a client ’ s ticket number is displayed on the central or LCD display, the same number will appear on the clerk ’ s counter display </li></ul><ul><li>The customer is served and if it is necessary can be transferred to another clerk for another service, using the same number, the same ticket </li></ul><ul><li>After the customer is served the clerk will call a new client using the hardware or software terminal </li></ul>123
  8. 8. Information for profit generation <ul><li>Managers on every level have access to various </li></ul><ul><li>real-time or near-time statistics: </li></ul><ul><li>about employees </li></ul><ul><li>about customers </li></ul><ul><li>about sales and workforce efficiency </li></ul><ul><li>As a result can take immediate actions and are able to </li></ul><ul><li>make strategic decisions in </li></ul><ul><li>Sales/Marketing/Procurement/Controlling/HR </li></ul>
  9. 9. Benefits for the Clients <ul><li>Comfortable waiting without queuing </li></ul><ul><li>Less stress and impatience </li></ul><ul><li>Increased confidentiality </li></ul><ul><li>Multiple language selection </li></ul><ul><li>Pre-registration </li></ul><ul><li>VIP customer management </li></ul><ul><li>Better customer service </li></ul>
  10. 10. Benefits for the Managers <ul><li>On-line monitoring of every event and workforce, anytime and anywhere </li></ul><ul><li>More channels for sales and cross-sales </li></ul><ul><li>Efficiency continuously measured, evaluated </li></ul><ul><li>Various statistics related to almost every aspect of the business </li></ul><ul><li>Better decisions based on reliable and accurate data </li></ul><ul><li>Web-based configuration </li></ul><ul><li>Better strategy planning, success rate and reach of targets </li></ul>
  11. 11. Why the ONLINET Queue Management?
  12. 12. Information in a touch Thank you for your attention ! Q & A on Nikolay Penev Sales Manager +359 879649338 [email_address]