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Know Your ROI Before You Buy
Learn How to Save Costs and Improve Customer Service Before You Buy

                         THE BUSINESS PROBLEM                            solution based on your unique business
                                                                         case, how to improve agent efficiency,
                         As overall revenue forecasts become more
                                                                         and how to increase customer
                         challenging, the imperative of delivering
                                                                         satisfaction scores.
                         excellent customer service is soaring in
                         priority for businesses. Every customer
                                                                         HOW THE ASSESSMENT WORKS
                         service organization must use their
                         resources to either maintain a loyal              Enter your contact information into
                         customer or establish a relationship with a       the short form located here:
At the conclusion of a   new prospect.        Current systems and          http://cim.ngenera.com/roi An
free, no-obligation      knowledge resources may not be prepared           nGenera CIM representative will
assessment of your       for this intensive scrutiny. Increased            contact you via phone within one
                         competition for budget with other deserving       business day to briefly confirm your
customer service         projects     requires     identification of       information and better-understand
organization, you will   continuous improvement plans in addition          your customer service challenges.
know your return on      to risk assessments.
                                                                           A second follow-up call with an
investment before        Many systems and procedures within                nGenera CIM Expert Services
purchasing an            customer service operations stay relatively       Consultant will be conducted. The
nGenera CIM solution     unchanged, especially if the people who           purpose of the hour-long meeting is
                         first established the center are no longer        to collect additional data about your
in addition to           responsible for it. In today’s business           customer service organization so that
understanding what       environment, the triple-header goals of           a detailed report with
steps you can take to    improving efficiency, promoting accuracy,         recommendations can be generated.
                         and delivering consistent quality are driving     (All shared information will be kept
reduce costs, improve    all performance metrics. As you manage            private and secure.)
agent efficiency, and    toward these objectives with the priority
increase customer        attention focused on generating ROI, is           Within three business days the Expert
                         there anything you have overlooked?               Services Consultant will produce a
satisfaction scores.                                                       unique report outlining your business
                         THE NGENERA CIM SOLUTION                          problem, the ROI of potential
                                                                           nGenera CIM implementations, and
                         nGenera CIM has made it easy to decrease
                                                                           additional recommendations the
                         your risk in selecting a new customer
                                                                           consultant can make to improve your
                         service implementation by offering a
                                                                           customer service center.
                         complimentary assessment of your current
                         customer service operations. By the end of
                                                                         Sign up soon for this valuable limited-
                         the assessment, you will know the
                                                                         time offer!
                         projected ROI of selecting an nGenera CIM

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Free Customer Interaction Assessment

  • 1. Know Your ROI Before You Buy Learn How to Save Costs and Improve Customer Service Before You Buy THE BUSINESS PROBLEM solution based on your unique business case, how to improve agent efficiency, As overall revenue forecasts become more and how to increase customer challenging, the imperative of delivering satisfaction scores. excellent customer service is soaring in priority for businesses. Every customer HOW THE ASSESSMENT WORKS service organization must use their resources to either maintain a loyal Enter your contact information into customer or establish a relationship with a the short form located here: At the conclusion of a new prospect. Current systems and http://cim.ngenera.com/roi An free, no-obligation knowledge resources may not be prepared nGenera CIM representative will assessment of your for this intensive scrutiny. Increased contact you via phone within one competition for budget with other deserving business day to briefly confirm your customer service projects requires identification of information and better-understand organization, you will continuous improvement plans in addition your customer service challenges. know your return on to risk assessments. A second follow-up call with an investment before Many systems and procedures within nGenera CIM Expert Services purchasing an customer service operations stay relatively Consultant will be conducted. The nGenera CIM solution unchanged, especially if the people who purpose of the hour-long meeting is first established the center are no longer to collect additional data about your in addition to responsible for it. In today’s business customer service organization so that understanding what environment, the triple-header goals of a detailed report with steps you can take to improving efficiency, promoting accuracy, recommendations can be generated. and delivering consistent quality are driving (All shared information will be kept reduce costs, improve all performance metrics. As you manage private and secure.) agent efficiency, and toward these objectives with the priority increase customer attention focused on generating ROI, is Within three business days the Expert there anything you have overlooked? Services Consultant will produce a satisfaction scores. unique report outlining your business THE NGENERA CIM SOLUTION problem, the ROI of potential nGenera CIM implementations, and nGenera CIM has made it easy to decrease additional recommendations the your risk in selecting a new customer consultant can make to improve your service implementation by offering a customer service center. complimentary assessment of your current customer service operations. By the end of Sign up soon for this valuable limited- the assessment, you will know the time offer! projected ROI of selecting an nGenera CIM