This document provides information about Netguru, a full stack, remote software services company. It discusses how Netguru builds great relationships with clients through transparent communication, trust, and best practices like advising clients rather than just asking questions. It also outlines Netguru's approach to project management for remote teams, including tools used and practices for keeping projects on deadline like estimating ticket sizes and tracking iterations.

1. Hello!
Agnieszka Amborska
PM Team Leader at NG
You can contact me at:
agnieszka.amborska@netguru.co

2. WHO WE ARE

3. “Netguru is full stack, remote, upmarket software
services company. Our clients and employees feel that
we are a valuable partner and recommend us.”

4. HOW TO BUILD GREAT
RELATIONSHIP WITH
CLIENTS
HACKS FOR BETTER PM FOR
REMOTE TEAMS

5. WORKING REMOTELY
NETGURU
iSENSOR
NDA
POLICY
MONTE
GG
BENCHIFY

6. ➜ contact via devices
➜ different time zones
➜ product approach
These are not our blockers - we can
deal with it.
WORKING REMOTELY

7. TRUSTThe base of our cooperation with clients.

8. ➜ daily chats
➜ weekly calls
➜ constant updates
➜ e-mail summaries
PM makes sure that client and the
whole team are on the same page.
TRANSPARENT COMMUNICATION

9. COMMUNICATION
Our best practices.

10. ADVISING INSTEAD OF ASKING
ASKING: Maybe we could move from Jira to
Pivotal…
= We don’t really know but maybe it’ll help.
ADVISING: We recommend to move the project
from Jira to Pivotal as this will improve…
= We have experience with both and found Pivotal
to be better because… You need to trust our
judgment.

11. DON’T TRY - just DO
TRYING: Kate will try to finish this feature today
= Kate is not very experienced and we are not sure
if she can make it.
DOING: Kate will focus on this feature today
= Kate is smart and by focusing she can deliver
most value.

12. TELLING INSTEAD OF ASKING
ASKING: Is it enough if Kate joins the meeting, or
should John join as well?
= You are “the boss” and you know best how to
manage this project.
TELLING: We recommend that Kate joins this
meeting. We can skip John & Mark as they are
involved in other part of the project. Let me know if
that suits you guys.
= We are a professional consulting company that
has PM skills and experience in thing like that.

13. COMMUNICATION - SUMMARY
LEARN CLIENT’S
LANGUAGE
➜ ask questions
➜ write down
summaries
➜ business seconds:
casual are more
informative
➜ explain how goals
will impact tasks
TEACH WHAT YOU
KNOW
➜ use experience of
team members
➜ use client’s
feedback
PREDICT
➜ pay attention to
signs along the
road
➜ try new solutions

14. ➜ time tracking
➜ executive summary
➜ current tasks
➜ next tasks
➜ commits/task
TRANSPARENT WORK

15. ➜ 3 boards
➜ one task/developer
➜ task stage
➜ 3 task types

16. KEEPING THE DEADLINE
ESTIMATION
0p < 4h
1p = 4h
2p = 8h
3p = 12
4p - divide
ticket
ITERATION
tickets amount
“extra” label
DEADLINE
do we deliver
iterations on
time?

17. TOOLS WE USE
➜ code availability
➜ code quality
➜ application performance
➜ staging server

18. Thanks!
Any questions?
You also can find me at:
agnieszka.amborska@netguru.co