A presentation on Netcetera's Proactive Server Management service - more details at http://www.netcetera.co.uk/servers/management/proactive

1. The Netcetera
Proactive Management
Service

2. Are These Problems For You?
• Your business gets disrupted when your IT environment
has issues
• Your employee and business productivity gets impacted
when your systems do not perform well
• You need to call us to start the process of getting these
issues addressed
• You spend more time and money reacting to IT issues
than you would like
• You outgrow something, and then have to react quickly
and painfully to recover

3. Has This Ever Happened In Your Company?
• Server crashed because the hard disk filled up
• Could not send/receive email
• Virus due to out of date patches and virus signatures
• Lost data due to backups that did not happen
• Productivity problems due to user installed software
• Could not access the Internet or a critical web site
• Users complained about poor performance, and you
have no idea where to start looking

4. Do You Expect…
• Your IT systems to support the business without getting in
the way of the business?
• Your IT systems to work all of the time?
• Problems to be anticipated and dealt with before they
disrupt your business and your employees?
• Assurances that you are protected against viruses and
other technical threats to your business?
• To be able to grow in an orderly, planned manner?

5. The ProactiveWatch Service
• We constantly watch your servers, networks and
critical applications
• We catch little things before they snowball and
disrupt your business and your people
• We ensure that your anti-virus, patches and
backups are up-to-date
• We review your system
capacity, performance, and availability with you
monthly so we can grow your systems before they
become overloaded

6. Benefits
• Disruptions to your business and your people are
prevented
• Your protection against viruses and lost data is assured
• Critical services like Email and Internet access work all of
the time
• You can add capacity before you need, it not after you
need it
• You get easy to read reports that identify issues to address
before they impact your business

7. Technical Details

8. ProactiveWatch
• Robust network and system monitoring
Efficient and lightweight agents

Minimal network traffic

Secure Architecture (no inbound ports through firewall)

Automatically generated reports

• Out-of-band monitoring
Does not rely on your infrastructure

Your Internet can be down and we are still notified

Your Email can be down and we are still notified


9. Monitoring Details
Availability Performance Integrity
• CPU Usage • Snapshot installed
•Site Down
software and track
• Memory Usage
•Server Down
changes:
• Disk Usage
•Internet Down
• OS
• Handle/Thread
•Disk Full • Patches
Overuse • Applications
•Service Down
• Client to Server • System Profile
•Process Down
Latency Changes
•Application Crashes
• Network Bandwidth • Registry Changes
• Citrix Server Response • Reboots
Time • Ports (desired and
• Web Site (URL) banned)
Response Time

10. Email Notifications
Immediate Email Alerts of Daily Summary Email of all Alerts
Critical Issues in the Last 24 Hours

11. In-depth Monthly Management Report
• Capacity Analysis
Which servers are running out of capacity in the next 90 days?

Forecast usage

Allows planning to add needed capacity or shift workload

• Performance Analysis
Which servers and networks are not performing well?

Identify response time issues

• Availability Analysis
What was the availability for the servers and networks in the last 30 days?

• Summary Alarm Analysis
Which systems had which issues for how long in the last 30 days?

• Issues and Recommendations Summary
What are the key issues and what are our recommendations to address them?


12. CPU Capacity Analysis
Servers at risk of running out of CPU are This server will be out of CPU
identified capacity in 90 days.

13. Memory Capacity Analysis
These servers will perform badly in the
Servers at risk of running out of Memory
yellow zone, and will become
are identified
unresponsive in the red zone.

14. Disk Capacity Analysis
Servers at risk of running out of Disk The first server is in danger now. The 2nd
Capacity are identified one will be out of disk space in 30 days.

15. Site and Internet Availability Analysis
Availability of each Site and the ability of users at each site to reach the Internet is
tracked and analyzed.

16. Key Web Site Availability Analysis
Availability of Web Site internal and external to your company
is tracked and analyzed.

17. Alarm Summary and Duration
• Each category of alarms is tracked
across all of your servers and network
devices.
• Statistics are kept as to the frequency
and duration of each of these issues
• Summary reporting rolls these
statistics into an easy to digest
management overview

18. Summary Issues and Recommendations
• Each issue identified in the
capacity, performance and
availability analysis is listed
• We provide you a summary
recommendation as to the
best possible course of action
• This allows us to address
important upcoming issues
before they impact your
business

19. Monitored Device Summary
This table shows you which monitors are applied to each of your servers and
networks in a summary form.

20. Management Consoles
• We have a Console that gives us a real time display
of the status of all of your systems and networks –
with build in diagnostics
• If you have on-site admin staff, an optional
Console is available that allows you this real-time
view into your systems and networks

21. Our Multi-Customer Console

22. Optional Console For On-Site Admin

23. Deliverables
• Instant Email Notifications of Critical Alarms
Server Down

Site Down

Internet Down

• Once a day summary email of all other problems
• Monthly report of capacity forecast, availability, performance and integrity

24. Next Steps
• Meeting to discuss the benefits of this service to
your business
• Arrange for an evaluation
• Discuss pricing