Contains: - Sample Engagement Structure - Cloud Architecture for production - Server stack - Supported tech stack - Ticket Response times - Pricing

1. Managed Cloud Services

2. Magento
Hybris Commerce
SaaS Applications
Adobe Marketing Cloud
Custom Development
300+ team with experience
in managing offshore,
distributed development.
Neev Technologies
established in Jan ’05
VC Funding in 2009 By
Basil Partners
Part of Publicis Groupe
Hybris and Adobe CQ
centers of Excellence
Offices at Bangalore,
Gurgaon, Pune, Mumbai
Member of NASSCOM
Key Company Highlights
iPhone
Android
PhoneGap
Windows Phone
HTML5 Apps
Web
AWS
Rackspace
Joyent
Heroku
Google Cloud Platform
Mobile Cloud
Outsourced Product Development
User Interface Design and User Experience Design
Performance Consulting Practices
Quality Assurance & Testing
Digital Marketing, CRM, Analytics (Omni-Channel)
About Neev
Click here to know more about us

3. ● Building and running apps on cloud since 5+ years
● Maintaining cloud infrastructure for apps with over 1
million hits a week
● Managed large data on cloud (10 million+ records, 25
GB+ databases)
● Cloud architecture & best practices for complex web
applications
● Cloud partnerships
– Amazon Web Services Consulting Partner
– Rackspace Strategic Partner
– Authorized partner for Google Cloud Platform
– Heroku partner
● Certifications
– AWS certified Solutions Architects
– ITIL certified Cloud Administrators
About Neev Cloud Services

4. • System study, migration planning & documentation
• Migration
• Cloud server administration & monitoring
Sample Engagement Structure
• Migration Plan
• Ops Manual
System Study &
Plan (4-6 weeks)
• Set up/
Migration
Setup/Migration
(4-12 weeks) • 24x7 Monitoring
• Cloud
Administration
• Support
Full Mode Support
(Ongoing)
The timelines mentioned are only indicative and does not
apply to your store.

5. Cloud Architecture for Production
VPN
SES
Cloudwatch
NAT

6. • Elastic Load Balancer & multiple-availability zones for high-availability and more consistent
app performance
• Provisioned IOPS - a storage option designed to deliver fast, predictable, and consistent I/O
performance
• Increased DB availability with synchronous DB replication & automatic-failover using Multi-
AZ RDS
• Seamlessly manage demand spikes to maintain performance with Auto-scaling (for future
consideration)
• Real time cloud monitoring with CloudWatch
• Virtual Private Cloud for provisioning a logically isolated section of AWS and leverage
multiple layers of security.
• Highly reliable (99.999999999%), extremely scalable cloud storage (S3) for backups and/or
static assets
• CDN (CloudFront) for serving static assets with low latency & high-data transfer speeds. (for
future consideration)
Salient Features of the Cloud Architecture

7. • All infrastructure hosted on preferred AWS region.
• Sample Production environment
 1 Elastic Load Balancer
 2 c3.large EC2 web servers running Ubuntu Server, Apache & PHP
 1 m3.medium RDS MySQL database instance with 300 PIOPS and multi-zone
replication
 1 m1.small EC2 Linux server for NAT
 S3 storage for backups/static content
• Sample Staging environment
 1 m1.small EC2 web server running Ubuntu Server, Apache & PHP
 1 m1.small RDS MySQL database instance without multi zone replication
Server Stack

8. ● Provisioning of the requisite cloud infrastructure
● Deployment of all required server-processes for the application / database
to run on the cloud as per the deployment instructions
● Configuration and administration of all cloud infrastructure & services
running on the servers
● Optimization of under-utilized instances
● Online availability of a cloud server administrator during any scheduled
maintenance or release (up to 6 per year). Scheduling maybe done by the
customer using the Support Ticket System
Service Features – I: Provisioning & Administration

9. ● 24x7 monitoring of the following parameters:
– Instance uptime
– URL uptime & response time (monitored from over 50 locations world-wide)
– Resource utilization – CPU, disk, memory
– Critical services such as apache, varnish & MySQL
● Home page URL and up to 5 key URLs of the website will be monitored for response
24x7 and in case of no response, will be pro-actively attended to.
● Support ticket system accessible 24x7 to provide for all communication - requests,
problem reporting, status updates. Any tickets raised will be visible across authorized
users from your organization.
● On-call 24x7 administrators for critical issues, automatic escalation within minutes
Service Features – II: Monitoring & Troubleshooting

10. ● Backups will be configured to be taken on a schedule and stored in a Cloud Storage
service (e.g.. Rackspace CloudFiles or AWS S3)
● Customer may specify the schedule and the server-images / folders / DB to be backed
up.
● Up to the last 5 previous backups (or a number as specified by customer) will be
retained at any time.
● Restoration from backup as and when needed.
● All system logs & app logs (as needed) will be centralized, with search for faster
troubleshooting.
● Setup and maintenance of firewall, regular security updates and log monitoring.
Service Features – III: Backups, Logs & Security

11. ● All AWS related services
● Ubuntu Linux Server Edition
● Apache HTTP server or Nginx
● PHP
● Varnish, Memcache (if needed)
● MySQL
Any software versions which have reached End-of-Life (EOL) will not be supported. Only latest versions
provided by AWS or available in the OS repository will be supported.
Supported Tech Stack

12. ● Response times for Critical priority tickets mentioned above will be adhered to 24x7 and not limited to
business hours.
● Business hours/days are Monday through Friday, 9am to 6pm IST, excluding holidays.
● Tickets must be filed by the customer with appropriate priority in the Support Ticket System.
● Additional Terms & Conditions may apply
Ticket Priority Issue acknowledged within
(from the time of filing the ticket)
Issue fixed or possible fix
communicated within (from the
time of acknowledgment)
Critical 30 minutes 1 hours
High 2 business hours Up to 4 business hours
Medium 6 business hours 1 to 2 business days
Low 1 business day 2 business days
Ticket Response Times

13. ● One-time setup fee at the start of the engagement for initial setup with the Cloud
service provider.
● Client to create and provide access to the AWS/Rackspace account for this engagement.
Charges for the Cloud infrastructure resources will be paid directly by Customer to the
IaaS provider (e.g.. Rackspace Cloud or Amazon Web Services).
● Neev Cloud Services Monthly Manageability charges are separate from the charges for
AWS/Rackspace infrastructure. Neev Cloud Services Monthly Manageability charges will
comprise the following:
● One-time fee towards migration and documentation.
● Monthly manageability fee calculated at 18 cents/server-hour per server-hour.
● Charges will be calculated monthly in USD and billed as per actuals post-usage at the end of each
month.
● Taxes will be extra, as applicable
Pricing

14. • End-to-end consultative approach for software solutions through needs assessment,
process consulting and strategic advice.
• Internal QMS are ISO 9001-2008 certified and CMM level 3 compliant.
• Continuous process and service level improvements through deployment of best-of-
breed processes and technologies.
• International Standards and best practices on Project Management including PMI, ISO
and Prince-2.
• Proven EDC Model of delivery to provide predictable results.
• Scrum based Agile development methodology.
The Neev Edge

15. A Few Clients

16. Partnerships

17. India - Bangalore
The Estate, # 121,6th Floor,
Dickenson Road
Bangalore-560042
Phone :+91 80 25594416
Neev Information Technologies Pvt. Ltd. sales@neevtech.com
India - Pune
Office No. 4 & 5, 2nd floor, L-Square,
Plot No. 8, Sanghvi Nagar, Aundh,
Pune - 411007.
Phone :+91 20 64103338
For more info on our offerings, visit www.neevtech.com