How to approach content strategy if you're a lifestyle e-commerce website. Why you need content marketing, what you need for a good strategy, who you need to hire and how you can sell it into an organisation.
About Me… I’m James Carson I run a Content Strategy consultancy. I work with publishers, brands and agencies. I offer services in Content Strategy & Planning / Editorial Process / SEO, Social Media Integration @mrjamescarson http://uk.linkedin.com/in/jacarson85 www.carsoncontent.com
Before We Start… “there’s no such thing as content strategy for mobile.” Karen McCrane, Content Strategy for Mobile http://www.abookapart.com/products/content-strategy-for-mobile
Conversion rates from tablets are four timeshigher than smartphoneshttp://econsultancy.com/uk/blog/11374-conversion-rates-from-tablets-are-four-times-higher-than-smartphones-stats
British – from London, Manchester or Leeds100 followers on TwitterMore active on Facebook than TwitterCreative type that likes music and designMean age: 21
Tone of Voice HOW IT WHAT IT MAKES ME SAYS ABOUT FEEL ME PERSONALITY CORE VALUES ESSENCE FACTS/ICONS PRODUCT TRUTHS/BELIEFS FUNCTIONAL BENEFITS
• PRIMARY: The most important thing you want your user to know or feel after viewing your content.• SECONDARY: a group of messages that support the primary message and provide further context
STOCK AND FLOW Flow is the feed. It’s the posts and the tweets. It’s the stream of daily and sub-daily updates that remind people that you exist. Stock is the durable stuff. It’s the content you produce that’s as interesting in two months (or two years) as it is today. It’s what people discover via search. It’s what spreads slowly but surely, building fans over time.
STOCK FLOW • Guides • News • How to • Social updates • Category pages • Infographics • Applications • Product Pages
CURATION• Referencing things that aren’t yours• Getting your community to contribute• Harnessing social to create content• Selecting the best products you have
COMMON CONTENT TYPES• News• E-Zines• Collections• Features / Guides• Blogs
On the digital side, lots of peoplewere like “Why aren’t you just doingeverything that’s new?” A lot of themagazine websites do news. Andthe fact is, we could do news, butwe’ve chosen not to. I think theinternet is like buying a really, reallyfast expensive car. It doesn’t meanyou have to drive it at 130 miles perhour all the time. I love the fact thatthe online magazine is weekly. It’scurated. It’s really just about thinkinghow people want to digest things.
E-Zines…You need a lot ofresource to do well.Heavily researchededitorial + magazinestyle design = cost.
Editorial is a given, but can they… • Tell you how Google works? • Tell you what kind of content gets shared the most? • Format in basic HTML? • Write headlines that are great for users and search engines? • Tell you the difference between a category and a tag? • Work in Photoshop? • Use a Content Management System? • Not get concerned by negative comments? • Edit using other applications or edit video?
I need some My Facebook new shoes friend shared one of My Wardrobe’s status updates AWARENESS
I know what I want now – brogues!Check it out – a shoe guide! CONSIDERATION
Hmmm… these are the only brogues they CONSIDERATION have – quite pricy! I think I’ll come back later…
Great – buy buyEMAIL: buy!New BroguesJust In – from CONVERSION£100!
These Brogues are great – here’s mewearing them on Instagram LOYALTY
Set A Vision AWARENESS 25% INCREASE IN SOCIAL MEDIA TRAFFIC 100% INCREASE IN ORGANIC CONSIDERATION WEBSITE TRAFFIC IN 3 MONTHS CONVERSION 50% INCREASE IN SHOE SALES 100 UPLOAD OUT PRODUCTS TO LOYALTY INSTAGRAM CREATION OF MEASURED ADVOCACY ADVOCACY PROGRAM (30 BRAND AMBASSADORS)
And Strategy For The Vision AWARENESS FACEBOOK AND TWITTER SOCIAL MEDIA MANAGEMENT BLOG 5x A WEEK SHOE GUIDE CONSIDERATION IMPROVED PRODUCT PAGE UX SALES EMAIL CONVERSION LOYALTY REWARDS FOR ENGAGEMENT COMMUNITY MANAGEMENT ADVOCACY
Thanks! I’m James Carson I run a Content Strategy consultancy. I work with publishers, brands and agencies. I offer services in Content Strategy & Planning / Relaunches / Social Media / SEO STRATEGY @mrjamescarson http://uk.linkedin.com/in/jacarson85 www.carsoncontent.com