This document appears to be a set of play cards for a presentation containing practice questions on greetings and closings for business correspondence. The questions ask about appropriate salutations when the recipient's gender is unknown, the proper punctuation to end a complimentary closing, and the missing word in a sample phone call dialogue. The cards include answer options for multiple choice questions and feedback messages for correct or incorrect answers.

1. PRESENTATION WITH PLAY CARDS

2. Test
1. Which salutation may be used when a sender
does not know the gender of a recipient?
 a. Dear Ms. Amorntip,
 b. Dear Madam/Sir,
 c. Dear Mr. Khitti,
 d. Dear Jane,

3. 2. Which sign is use at the end of the
complimentary closing?
 a. Semi-colon (;)
 b. Full stop (.)
 c. Comma (,)
 d. Colon (:)

4. 3. A: Good morning. Blue Sky Photo, ……………?
B: Hello! My name’s James. May I speak to Mr.
David, please?
 a. how can I help you
 b. what your name
 c. who is calling
 d. pardon

5. True…!
1 2 3

6. False…!
Please, try again.
1 2 3