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CM310-Communication and Conflict
Unit 5: Conflict Styles and Tactics
Deborah Davis, Ph.D.
“He Said, She Said…”
Marie, an adult college student and mother of a fifteen-year old
son,
has been experiencing an ongoing conflict in her home for some
time now.
She and her fiancé, Mike, have been at odds for the last several
months of
their relationship. At the center of the conflict is Lenny,
Marie’s son by her
first marriage. Marie and Mike argue over the way Marie
punishes Lenny
when he doesn’t do his household chores or violates his curfew.
Mike feels
Marie is too easy or soft when it comes to disciplining Lenny.
When an issue
arises that requires her to discipline her son, her fiancé is very
vocal about
his disapproval of her punishment choice. Conflict always
comes of these
interactions.
Last Saturday night, for example, Lenny came home way past
his
agreed upon curfew. Marie was nervously waiting in the living
room for
Lenny to return, thinking something terrible had happened to
him. When
Marie heard Lenny’s key in the lock at 2:45 am, she jumped up,
ran to the
door, and greeted Lenny with, “Where have you been? I have
been so
worried about you! I thought you were lying on the street
somewhere! Why
didn’t you call me?”
Lenny, unable to get a word into Marie’s assault of questions,
stood in
front of the open door, waiting for Marie to stop pummeling him
with
questions and accusations. Meanwhile, Mike strolled down the
stairs, half-
asleep, wondering what all the noise was about. When he
reached the
bottom stair, he recognized a familiar sound: Marie and Lenny
are at it
again, he thought to himself.
Mike stood quietly for a moment, listening to the accusations,
questions, denials, excuses between mother and son, hoping he
could find a
moment to interject. Lenny, casually leaning against the wall,
stared straight
ahead while Marie
continued her assault. Mike stood silently as Marie told Lenny
that such
behavior would not be tolerated; there would be punishment for
his
irresponsible actions. “In fact, Lenny,” Marie said, “as a result
of your being
inconsiderate and not notifying us about your being late, you
will need to be
home by 10:00 pm for the next four Saturday nights.”
“WHAT?” screamed Lenny, “that is so unfair!”
Mike then intervened, saying, “ Marie, that’s not real
punishment. If I
had stayed out past curfew, my father would have beaten the
living….”
Marie, trying to control her anger, turned to Mike and said,
“This is not
about you; this is about my son.”
After a long pause, Mike said, “Fine. YOU deal with it. I am
going to
bed. In fact, why don’t we all go to bed? We can deal with this
tomorrow,”
whereupon Lenny vaulted up the stairs and slammed his
bedroom door,
leaving Marie standing,
speechless. Each stood silently, Marie looking up the stairs
after Lenny and
Mike, staring at Marie. Mike heaved a loud sigh and turned to
go up the
stairs, back to bed.
Very quietly, Marie said, “Why did you do that?”
“What?” asked Mike innocently.
“Tell Lenny we would deal with this problem tomorrow,” Marie
spurted
out.
“You know I need to deal with this problem now!” Marie was
feeling
the resentment grow.
“I just thought,” Mike said, “it’s late and telling him that he has
to be
home by 10 o’clock for the next month is not severe punishment
for what he
did, is it, Marie? Tomorrow, we can decide what real
punishment he should
get, alright? Let’s
go to bed.” Again, Mike turned to go up the stairs, back to bed.
Marie, beside herself, followed Mike, and grabbing his arm,
blurted
out, “Real punishment? How would you know? You never had
children. What
do you know about being a parent? You never even call your
own mother.”
“You are too soft on that boy—that’s all I know. How will he
ever learn
the difference between right and wrong?” Mike responded.
“All I know,” said Marie, “is that he is my son and I know what
is best
for him.”
“Fine,” said Mike, “I’m going to bed.” He turned and stomped
up the
stairs. Marie stood alone at the foot of the stairs, seething.
The next morning, Marie sat at the kitchen table, quietly sipping
her
coffee. As Mike came in, he moved to Marie and slowly leaned
down to kiss
her. Her body rigid, she pulled away. “You’re still mad at me,
Marie?” Mike
asked.
Marie said nothing, her lips pursed in a frozen sneer.
“Come on, honey,” he said. Still no response. Mike stared at
Marie for
what seemed like an eternity. Obviously, she was not going to
even look at
Mike, much less say anything.
Just at that moment, Lenny burst in. Sensing Marie’s repressed
anger
and Mike’s futile attempts at conversation, he said, “Hey guys,
sorry about
last night. Next time, I’ll call, I promise. I really don’t have to
be home at 10
for the next four
Saturday nights, do I? I’ll do whatever you want around the
house,” he
whispered to Marie.” I’ll rake the leaves; I’ll take out the trash;
I’ll even
mow the lawn—just let me come home late, okay, Mom?”
All eyes were on Marie. She looked up at Lenny and her heart
melted.
My son, she thought. He’s a good boy and he didn’t really do
anything
wrong. He is not a thief, she silently assured herself. “Oh, okay,
honey,” she
lovingly said to Lenny,
“we can forget about it this time. Please, though, call the next
time you
know you are going to be late.”
“Sure, Mom, sure,” Lenny said, and off he went.
Mike stared at Marie, frozen to the spot. “Well, that will teach
him how
to be responsible,” Mike said.
“Look,” Marie jumped in,” I know how to handle my own son,
so
please don’t interfere.” She began washing to coffee cups, the
clattering
almost deafening.
“Interfere?” Mike screamed. “I thought we were a family and I
had
some say in the matter.”
“You do, Mike, you do. It’s just that…,”
“Forget it,” Mike interrupted. “I don’t know what you want
anymore. I
need to go to work,” and he stormed out the back door.
Marie stood at the sink, letting the hot water run between her
fingers,
remembering that today was her birthday.

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CM310-Communication and Conflict Unit 5 Conflict Styles a.docx

  • 1. CM310-Communication and Conflict Unit 5: Conflict Styles and Tactics Deborah Davis, Ph.D. “He Said, She Said…” Marie, an adult college student and mother of a fifteen-year old son, has been experiencing an ongoing conflict in her home for some time now. She and her fiancé, Mike, have been at odds for the last several months of their relationship. At the center of the conflict is Lenny, Marie’s son by her first marriage. Marie and Mike argue over the way Marie punishes Lenny when he doesn’t do his household chores or violates his curfew. Mike feels Marie is too easy or soft when it comes to disciplining Lenny. When an issue arises that requires her to discipline her son, her fiancé is very
  • 2. vocal about his disapproval of her punishment choice. Conflict always comes of these interactions. Last Saturday night, for example, Lenny came home way past his agreed upon curfew. Marie was nervously waiting in the living room for Lenny to return, thinking something terrible had happened to him. When Marie heard Lenny’s key in the lock at 2:45 am, she jumped up, ran to the door, and greeted Lenny with, “Where have you been? I have been so worried about you! I thought you were lying on the street somewhere! Why didn’t you call me?” Lenny, unable to get a word into Marie’s assault of questions, stood in front of the open door, waiting for Marie to stop pummeling him with questions and accusations. Meanwhile, Mike strolled down the stairs, half-
  • 3. asleep, wondering what all the noise was about. When he reached the bottom stair, he recognized a familiar sound: Marie and Lenny are at it again, he thought to himself. Mike stood quietly for a moment, listening to the accusations, questions, denials, excuses between mother and son, hoping he could find a moment to interject. Lenny, casually leaning against the wall, stared straight ahead while Marie continued her assault. Mike stood silently as Marie told Lenny that such behavior would not be tolerated; there would be punishment for his irresponsible actions. “In fact, Lenny,” Marie said, “as a result of your being inconsiderate and not notifying us about your being late, you will need to be home by 10:00 pm for the next four Saturday nights.” “WHAT?” screamed Lenny, “that is so unfair!”
  • 4. Mike then intervened, saying, “ Marie, that’s not real punishment. If I had stayed out past curfew, my father would have beaten the living….” Marie, trying to control her anger, turned to Mike and said, “This is not about you; this is about my son.” After a long pause, Mike said, “Fine. YOU deal with it. I am going to bed. In fact, why don’t we all go to bed? We can deal with this tomorrow,” whereupon Lenny vaulted up the stairs and slammed his bedroom door, leaving Marie standing, speechless. Each stood silently, Marie looking up the stairs after Lenny and Mike, staring at Marie. Mike heaved a loud sigh and turned to go up the stairs, back to bed. Very quietly, Marie said, “Why did you do that?” “What?” asked Mike innocently. “Tell Lenny we would deal with this problem tomorrow,” Marie spurted
  • 5. out. “You know I need to deal with this problem now!” Marie was feeling the resentment grow. “I just thought,” Mike said, “it’s late and telling him that he has to be home by 10 o’clock for the next month is not severe punishment for what he did, is it, Marie? Tomorrow, we can decide what real punishment he should get, alright? Let’s go to bed.” Again, Mike turned to go up the stairs, back to bed. Marie, beside herself, followed Mike, and grabbing his arm, blurted out, “Real punishment? How would you know? You never had children. What do you know about being a parent? You never even call your own mother.” “You are too soft on that boy—that’s all I know. How will he ever learn the difference between right and wrong?” Mike responded.
  • 6. “All I know,” said Marie, “is that he is my son and I know what is best for him.” “Fine,” said Mike, “I’m going to bed.” He turned and stomped up the stairs. Marie stood alone at the foot of the stairs, seething. The next morning, Marie sat at the kitchen table, quietly sipping her coffee. As Mike came in, he moved to Marie and slowly leaned down to kiss her. Her body rigid, she pulled away. “You’re still mad at me, Marie?” Mike asked. Marie said nothing, her lips pursed in a frozen sneer. “Come on, honey,” he said. Still no response. Mike stared at Marie for what seemed like an eternity. Obviously, she was not going to even look at Mike, much less say anything. Just at that moment, Lenny burst in. Sensing Marie’s repressed anger and Mike’s futile attempts at conversation, he said, “Hey guys,
  • 7. sorry about last night. Next time, I’ll call, I promise. I really don’t have to be home at 10 for the next four Saturday nights, do I? I’ll do whatever you want around the house,” he whispered to Marie.” I’ll rake the leaves; I’ll take out the trash; I’ll even mow the lawn—just let me come home late, okay, Mom?” All eyes were on Marie. She looked up at Lenny and her heart melted. My son, she thought. He’s a good boy and he didn’t really do anything wrong. He is not a thief, she silently assured herself. “Oh, okay, honey,” she lovingly said to Lenny, “we can forget about it this time. Please, though, call the next time you know you are going to be late.” “Sure, Mom, sure,” Lenny said, and off he went. Mike stared at Marie, frozen to the spot. “Well, that will teach
  • 8. him how to be responsible,” Mike said. “Look,” Marie jumped in,” I know how to handle my own son, so please don’t interfere.” She began washing to coffee cups, the clattering almost deafening. “Interfere?” Mike screamed. “I thought we were a family and I had some say in the matter.” “You do, Mike, you do. It’s just that…,” “Forget it,” Mike interrupted. “I don’t know what you want anymore. I need to go to work,” and he stormed out the back door. Marie stood at the sink, letting the hot water run between her fingers, remembering that today was her birthday.